Volvo Cars Silver Spring

Jesse is wonderful to work with at Volvo Cars Silver Spring. He is very attentive and is great at explaining things. He recommends the best options for me and keeps me informed of the progress on my car Spring. He is very attentive and is great at explaining things. He recommends the best options for me and keeps me informed of the progress on my car during servicing. I have permanently switched to this dealership and I am so happy I did. Jesse was a big factor in my decision to start using this dealership and I am so thankful to him. GREAT JOB! More

Late this Sunday afternoon, I drove in from DC with my wife and young child to view a car about which I’d communicated with Peter the prior day. Was told it was available on site to view and had been used wife and young child to view a car about which I’d communicated with Peter the prior day. Was told it was available on site to view and had been used as a loaner for three weeks, most recently returned this past Friday. We arrived prepared to purchase, even at MSRP. We were passed off to another salesperson after a slightly awkward welcome. No problem - Peter had another sale in progress and let us know his colleague would work with us. The car was brought around with a dirty exterior and an interior that smelled like food and had spots of dried ketchup or something on the dash and shift lever area. The sales associate mentioned that it just takes an hour or so to clean/detail the car and they usually do this between loaning it out to folks. I’m not sure why this wasn’t done prior to a serious buyer coming to visit with a day’s advance (not a ton of time, but enough). In addition to being a bit put off by the appearance and smell, more substantively, the dirty exterior made it difficult to evaluate the car for scuffs or scratches. And it became apparent that checking the car for signs of use was more important to do than I had anticipated; the car had nearly 1.5 thousand miles registered. I recognize this is not quite enough to be classified as used by the state of MD (this number is 2k - indeed, later on, Peter was quick to point out “that’s nothing”), but it’s certainly more than was implied over the phone (to put into context, if dates are to be believed, we’re talking about the car being driven nearly 100 miles per DAY on average since it arrived at the dealership to be loaned out - and that’s assuming it’s been on loan every business day over this period). Later on when discussing price, Peter returned. My impression was that he was immediately defensive and a bit condescending, and I don’t think internalized our feedback. We ultimately walked away despite, in truth, our actual walkway price being well above the MSRP. I see that this experience seems completely at odds with many other reviews here, all of which are remarkably positive. Only to say, I don’t know what happened here. I’m not a difficult customer - will hardly ever review a product or service provider, good or bad. But particularly when making a large purchase like a car, there’s a basic professional standard of service which I’m afraid just wasn’t met today. (Peter’s colleague Mabel was kind and helpful to our family). More

Least stressful experience in buying a car - Environment and sales people were relaxed, even though busy, and were professional and casual. I did not feel they were waiting to haggle me. I was respected a and sales people were relaxed, even though busy, and were professional and casual. I did not feel they were waiting to haggle me. I was respected as a woman buying a car by myself. Jacob was very knowledgeable and easy to communicate with about what I was looking for and his explaining things were clear easy to follow. I appreciated the feeling I got in the showroom set up, lighting. It was relaxing and inviting. More

The team was great! 10/10 would recommend. Angel worked with me and he was very knowledgeable and helpful. 10/10 would recommend. Angel worked with me and he was very knowledgeable and helpful. More

Peter Larson gave us excellent service in our search for a low mileage used Volvo S60. He helped us find a 2024 model that has the engine and drive train we wanted. Peter was very patient with us and was wi a low mileage used Volvo S60. He helped us find a 2024 model that has the engine and drive train we wanted. Peter was very patient with us and was willing to work to our timeline and schedule. More

Great team service. They listen and understand requirements and they are really helpful. I appreciate them. They listen and understand requirements and they are really helpful. I appreciate them. More

Great service really felt that they tried to help! Very clean and organized waiting area. Very clean and organized waiting area. More

It was super easy to navigate everything once I got there. All I had to do was tell them the time of my appointment and they took care of everything else. I waited in the waiting area and made myself h there. All I had to do was tell them the time of my appointment and they took care of everything else. I waited in the waiting area and made myself hot chocolate. More

Called and talked to Mable Matos about a specific car and she found exactly what we wanted. She texted my husband, he gave no response, she emailed my husband, again he gave no response (he doesn’t look at she found exactly what we wanted. She texted my husband, he gave no response, she emailed my husband, again he gave no response (he doesn’t look at those apps much), then she called him, he answered and we set up an appointment the same day and bought the car that night. She was wonderful and super attentive to details. More

This dealership was very professional and nice. The sales consultant that we worked with (Mable Matos) was very friendly and helpful. The sales consultant that we worked with (Mable Matos) was very friendly and helpful. More