Volvo Cars Silver Spring

This review is for this dealership alone and is not a review on the quality of Volvo cars. Bottom Line Up Front: The Volvo of Silver Spring will do everything in their power to keep your money, even review on the quality of Volvo cars. Bottom Line Up Front: The Volvo of Silver Spring will do everything in their power to keep your money, even when they are not legally allowed do so, and they have no problem lying to you about it. Hard hard pass. What happened? I placed a fully refundable $500 reservation deposit on an upcoming MY ’25 Volvo not yet sold in the US back in December 2023 (an EX30 for those curious). Fast forward to early April 2024, and I wound up purchasing a different vehicle from a different auto manufacturer (an Ioniq 5 for those curious), so I reached out to cancel my order and receive my refund. It took the Silver Spring dealership 3 weeks to initially respond to my request, but they said they cancelled the order and would issue the refund on April 18th. I don’t want to spoil it for you, but they didn’t cancel the order or issue me a refund on April 18th, nor on April 30th, nor on May 15th, nor on May 17th. Each of those times, and only after increasingly persistent, calls, emails, and texts on my end, did various managers swear up and down that the refund was “in process” and “it should hit your account any day now.” In other words, the modern version of “the check is in the mail.” No check or refund was in the mail, electronic or otherwise. I had to get Volvo USA involved to force the dealership to refund the $500 deposit. I called Volvo USA on May 22nd, where they opened up a case claim on my behalf and started an investigation. I know this will come as a huge surprise to everyone reading this #sarcasim, but it was only after VOLVO HQ started an investigation and forced the dealership to do what they are legally required to do was I finally issued my refund on that same day: May 22nd. Which was a full month after the Silver Spring dealership told me they had issued the refund. Uh huh. As customers spending tens of thousands of dollars on what are essentially luxury goods, we deserve a heckuva lot better than this kind of stereotypical slimy car dealers xx. But save yourself my headache and simply go to a different Volvo dealership next time you’re in the market for a Volvo. I know I will. More

We worked with Jacob, and he was open to our questions and patient with our negotiation. This dealership seemed to be the best priced at the time, and they didn't push for additional unnecessary options. and patient with our negotiation. This dealership seemed to be the best priced at the time, and they didn't push for additional unnecessary options. More

This dealership understands their product AND they understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even tho understand how to match that product to their customers. There was never any pressure and I was free to discover which car best fit my needs even though I didn't really know when I first walked in. Every aspect of this transaction has been pleasant so far. I WILL highly recommend this dealership AND Volvo to my friends looking for a new vehicle! I spent the most time with Peter and his knowledge of Volvo cars is impressive! It's obvious his career choice is a wise one! Bruce was also very pleasant to work with and it's apparent he provides great support for his staff while keeping the customer's goals in the forefront. Sean and his "wizard's table" made the financial part of this transaction actually fun! Sean was keen to ensure that my interests were always kept first-and-foremost. Lastly, it seems to me that the team, as a whole, functions very well together. Whoever is the overall leader of this team should be aware that this is noticed and appreciated. Presumably, these people are compensated in ways commensurate with their value to your team's overall goals. (Perhaps it's time for a raise!) Now, let me know when the roadwork is completed as I don't want to drive my new car on that unfinished stretch! :) More

I recently had the pleasure of purchasing a vehicle from Mabel Matos and the experience was nothing short of exceptional. I highly recommend Mabel Matos and Volvo silver spring to anyone in the market for a Mabel Matos and the experience was nothing short of exceptional. I highly recommend Mabel Matos and Volvo silver spring to anyone in the market for a new or used car. More

I recently purchased a Volvo CPO with Mabel's help. She was courteous, pleasant and knowledgeable throughout the purchase process and helped me fix minor issues afterwards. Recommended! She was courteous, pleasant and knowledgeable throughout the purchase process and helped me fix minor issues afterwards. Recommended! More

The service is excellent. They are very honest and helpful to explain the service to me. They are very honest and helpful to explain the service to me. More

Always excellent service. The Service Tech are knowledgeable and always listen. Keep you informed of the service and progress. The Service Tech are knowledgeable and always listen. Keep you informed of the service and progress. More

Excellent service from Peter = professional and *very* knowledgeable about the cars he sells. No pressure and always willing to work with us in terms of pricing, delivery, and after-sales follow up. There knowledgeable about the cars he sells. No pressure and always willing to work with us in terms of pricing, delivery, and after-sales follow up. There's a reason this is the third car we've bought from him. (Service is always good - but they lose a star for pricing...) More

Peter Larson was a breath of fresh air. Very helpful. He knew the product. There was no pressure. He put facts on the table and explained the choices. He was personable and easy to t Very helpful. He knew the product. There was no pressure. He put facts on the table and explained the choices. He was personable and easy to talk to. I’ll definitely go see him when I need another vehicle. Just a pleasure to work with. More

We never drove a Volvo before and set up an appointment with Abraham on Saturday. Within a few hours of really helpful, friendly assistance we drove off with our new XC 60 plug in hybrid. We are really enj with Abraham on Saturday. Within a few hours of really helpful, friendly assistance we drove off with our new XC 60 plug in hybrid. We are really enjoying our new car and could not have had a better experience. Thank you so much for all your time and patience! More