Volvo Cars Bellevue

Best service yet at my dealer Some of my experiences at this dealership haven't been the best. This time I was thrilled. Not only did they provide me with a free loaner car (they u Some of my experiences at this dealership haven't been the best. This time I was thrilled. Not only did they provide me with a free loaner car (they used to charge me for a rental car in the past), they said the repair work was covered under my CPO warranty AND they washed and vacuumed my car before I picked it up. Barrier used to provide this service, but it had fallen off the last few years. It's the little things, like the loaner car and the wash/vacuum that keep customers like me around for life. And my service advisor, Gavin, was super pleasant to work with. Wish I could have him every time! More

Excellent Service I had a very unique situation where I was moving to another state but needed a car to transport my dog. Chris Liston made the whole process painless a I had a very unique situation where I was moving to another state but needed a car to transport my dog. Chris Liston made the whole process painless and helped me plan my move and logistics of registering the car in another state. The finance department was excellent as well. Great dealership. Enjoyed my experience working with them. More

The best car buying experience After our car was totaled in an accident, David and Paul helped us quickly find a new car for our family. With their help, we found the exact XC90 we After our car was totaled in an accident, David and Paul helped us quickly find a new car for our family. With their help, we found the exact XC90 we wanted. The entire purchase process was fast and simple, there was no stress. 48 hours after the insurance company totaled our car we were driving in a new XC90. Everyone at Bellevue Volvo was easy to work with. We’d buy another car from this dealer. More

Service Went in with no apppitment and was handled with good service the same day! Gavin in Service helped out me big time which was huge ! Went in with no apppitment and was handled with good service the same day! Gavin in Service helped out me big time which was huge ! More

Great service as always! Sierra and Trudy made my day! After having a rough morning that involved a flatbed trailer and a massive coolant leak those two saved the day. The onl Sierra and Trudy made my day! After having a rough morning that involved a flatbed trailer and a massive coolant leak those two saved the day. The only reason I can’t give 5 stars is the reason I had to come in was the result of a recall that hadn’t been performed. All that aside we love our XC90 and will be coming here for many years to come. More

New ownership same good service My Volvo dealership has changed ownership four times since I bought my C70 in 2009 but the service remains great and, despite the change in ownership, My Volvo dealership has changed ownership four times since I bought my C70 in 2009 but the service remains great and, despite the change in ownership, I am still working with the same people Inwas a decade ago. A Volvo service is not cheap but I am pleased to have owned a vehicle that has needed nothing more than an annual check up for a decade! More

excellent service from Sierra and team Had a roof rack and tow hitch installed and Sierra and the team did an awesome job communicating and delivering on what was needed. Thanks Had a roof rack and tow hitch installed and Sierra and the team did an awesome job communicating and delivering on what was needed. Thanks More

Incompetent service dept. Sales department lie. I moved to the US in Sept 2016 and one of my first tasks was to source and purchase a car. Being new to the country I limited my search to main car I moved to the US in Sept 2016 and one of my first tasks was to source and purchase a car. Being new to the country I limited my search to main car dealerships/franchises. I found a VW Routan at Autonation Volvo that to met my immediate needs. Test drive arranged and other than what appeared to be a small issue with the wheels being unbalanced all seemed ok. There was a concern that the CarFax report had a 35K mile 7 year hole in it, but I was assured this is not unusual and wouldn't be a problem (I wasn't familiar with CarFax, but now know this assertation by the saleman was not true). A sale was agreed and a promise made that the issue with the vibration through the wheels would be fixed. Next you speak to a guy who will try and upsell packages such as a maintenance program (which I took),and windscreen insurance. To try and sell me windscreen insurance I was told that ‘the windscreens on these German cars are thinner than American cars and therefore easier to break’. Ignoring the fact that the VW Routan is a rebadged Dodge Grand Caravan, this claim is disingenuous at best. Reading other reviews it seems it is not unusual to be fed some BS by this guy. Next you speak to the finance guy (I was paying cash). The finance guy makes you feel like he is doing you a favour by allowing you to buy the car, I'm guessing he's annoyed he doesn't get to sell someone one of his finance packages. I get the car home and the heater stops blowing warm air and develops a high pitched squeal. Driving the car back to Autonation, steam starts to bellow from the engine bay. Faulty radiator hose diagnosed and repaired, the squeal wasn't. The wheel vibration noted on the test drive was still present so I took it to a local tyre shop. The problem wasn’t an unbalanced wheel, but warped and blue (overheated) front brake rotors. The rear brake calipers were seized and pads near bare metal. All 4 rotors, calipers and brake pads needed replacing at a cost of $1000. 6 months later and it is time for an oil change/service. I'd purchased the 3 service package so took the car back to Autonation. I was given the impression this package would follow manufacturers service schedule. This was not the case. The package is for 3 oil changes only. Driving home the “Change Oil” message popped up on the dash - Autonation failed to reset this so was asked to return to clear. 6000 miles (7 months) later the car went back again for another oil change. Again on the way home the “Change Oil” warning popped up on the dash and the red Oil light on the dash would light up when braking and the engine was noisy at idle. The oil level was below the “Safe Area” marked on the dipstick. So, when I received the standard ‘please let us know if your experience was less than truly exceptional’ I did just that. I never received a response from Autonation. Remember the fix to cooling system which failed after 30 miles? The heater started blowing cold again and coolant emptied itself all over the road. The reason? Autonation failed to put coolant system back together correctly causing the new hose to rub on the thermostat housing and fail. In summary the mechanics at Autonation Volvo - did not complete a full inspection prior to sale resulting in the car being sold with dangerous brakes and a faulty cooling system - failed on 2 separate occasions to clear the change oil - failed to refill engine oil to an adequate level. - failed to repair cooling system correctly causing it to later fail. The sales team: - Are, at best, disingenuous when upselling car packages. - Lied about the importance of the CarFax report missing 35K miles/7years of data. - are rude/arrogant when they get wind they won't be selling you a finance package. The After sales/ customer care team. - Ignore you if you have problems or raise concerns. Autonation Volvo Bellevue are by far the worst car dealership I have ever had the misfortune to deal with. Avoid. More

Misogynists. I purchased a Volvo in December 2016 from a different Volvo dealer. A few months later, I had to take it in to AutoNation Bellevue due to warranty i I purchased a Volvo in December 2016 from a different Volvo dealer. A few months later, I had to take it in to AutoNation Bellevue due to warranty issues because I moved back to Washington. It was a horrific experience and the misogynistic employees (several men, not just one), brought me to tears. I ended up having to call Volvo Corporate and they were on the phone when some of the disgusting treatment occurred. Even the one female employee who was working there at the time commented on how I was treated. Ironically, I went onto Edmunds.com earlier today to purchase a new Audi and received a response from Audi Bellevue. In the email response, I noticed that this was AutoNation of Bellevue. Please don’t support businesses that are verbally abusive to women and treat them as inferior human beings. More

Sexist sales management. Don’t treat women with respect. If your a woman especially do not come to this dealership. They treat women as if I did not understand finance. They spoke down to me and I was offen If your a woman especially do not come to this dealership. They treat women as if I did not understand finance. They spoke down to me and I was offended by their negative sales pressure. They do not tell the truth about used vehicle histories. More