Volvo Cars Bellevue

Searched and researched to find this car. Bellevue Volvo and Ross provided superior knowledge and real service. I came from out of town and we were in and out quickly. and Ross provided superior knowledge and real service. I came from out of town and we were in and out quickly. More

The buying experience was as classically miserable as anyone has ever experienced. Sales representative was disorganized; finance representative was slow and didn’t know what he was doing. The straightfo anyone has ever experienced. Sales representative was disorganized; finance representative was slow and didn’t know what he was doing. The straightforward purchase took over 4 hours. At least they got the VIN wrong on the original paperwork, so that had to be done over. I had higher hopes for service. With a little over 2500 miles and 6 months ownership under our belt, a crack developed in the windshield in front of the lane assist cameras while the car was parked overnight. We had purchased the windshield insurance, and scheduled a replacement coincident with the first scheduled maintenance (2 week lead time). We brought the car in, but when it was time to pick it up, we were told the subcontractor had canceled the replacement appointment. We left the car there for another week. When it came time to pick up the car, we were told the Volvo replacement windshield had not come in yet, so it wasn’t done yet. We’ll have to bring it back AGAIN. Let’s just say I will be looking for another dealer. We love the car, but as a 40+ year Volvo owner, Swickard is not measuring up to the standard we’ve experienced elsewhere. More

Excellent communication in the Service Department! Arrived at scheduled appointment and driver was available to coordinate perfectly with our other appointment. Everything was handled promptly & court Arrived at scheduled appointment and driver was available to coordinate perfectly with our other appointment. Everything was handled promptly & courteously. They didn't have time to clean car and offered a Brown Bear car wash! Wonderful! Thank you. More

Do not use Volvo of Bellevue! I took my car in for a regular service- long story short, they switched my car for someone else’s. They gave me the key and said have a great day... But it was not my car. regular service- long story short, they switched my car for someone else’s. They gave me the key and said have a great day... But it was not my car. Who knows what they serviced on that car?! Or how wrong that was. Once MY car was finally found, it hasn’t been serviced and I had to wait 3 more hours. Ridiculous. You cannot trust this dealer. More

The purchase my new XC 40 was made on Memorial Day. The dealer was super busy that day so there was a little bit of a wait and the sales department was super apologetic. They were able to to provide me two dealer was super busy that day so there was a little bit of a wait and the sales department was super apologetic. They were able to to provide me two cars to test drive, and they answered my questions to help me decide on what car model I wanted. The staff was friendly, attentive, and very knowledgeable about the cars. They had the car detailed for me, my financing was speedy, and I was able to drive it home that afternoon! I would recommend the dealership to others when purchasing a new car. More

Horrible Service Department everytime I go there for service order wrong parts and does not followup with you when parts come in. Service and part department are t 2 feet within each other, but don't c service order wrong parts and does not followup with you when parts come in. Service and part department are t 2 feet within each other, but don't communicate when parts are ordered and need to be installed. More

My car had a high engine temperature problem and needed to be towed. I called Bellevue Volvo to schedule an appointment, they were so busy that there was no immediate opening for me on that day. They still to be towed. I called Bellevue Volvo to schedule an appointment, they were so busy that there was no immediate opening for me on that day. They still let my car to be towed on the same day and promised to put it in line to get service. ( my car is parked on my driveway) The service advisor Terrance called me after two days, told me the diagnosis of the problem. My car was ready to pick up the same day! Plus, part of the service got covered by the extended warranty I purchased when I bought the car!! Good job Bellevue Volvo and Terrance 👍 More

Missing one star only because it was a longer than usual time to make an appointment and have service completed. Had my car towed in and they had to squeeze it in for diagnosing & fixing. The service rep time to make an appointment and have service completed. Had my car towed in and they had to squeeze it in for diagnosing & fixing. The service reps are communicative and the car was fixed at the estimated price - so I was really glad it wasn't disastrous. Definitely will continue to service my vehicle there. More

The friendly, professional staff that work in this service department provide timely service and support at fair prices, earning customer loyalty for life. Highly recommend. service department provide timely service and support at fair prices, earning customer loyalty for life. Highly recommend. More

Our experience was not favorable. We were put on hold for 45 minutes and nobody to answer or follow-up with. When we tried to talk to the service manager for help, the same situation. The inspection r for 45 minutes and nobody to answer or follow-up with. When we tried to talk to the service manager for help, the same situation. The inspection resulted in proposed work of over a $1,400 but their online review process was an all or nothing approach so we couldn’t select the work we wanted. My wife had to drive to the dealership and address it in person while the service rep being dismissive or defensive of the poor customer service. They promised the car the same day and their lack of responsiveness meant that they had to keep it an extra day. To add insult to injury, my wife had to wait 45 min. to get the car and was billed for work she did not authorized. It is difficult to find a reason why we need to take the car to this dealership with this kind of service. More