Volkswagen of Union

Good and learning experience It was a learning experience, rich was a good sales man and very helpful. I would like to see the sales team still be there when visiting time to time It was a learning experience, rich was a good sales man and very helpful. I would like to see the sales team still be there when visiting time to time. More

Nice new dealership Had a good experience working with Bruno and Carlos. Would recommend this newer dealership and VW’s generly to anyone looking for a new car. Had a good experience working with Bruno and Carlos. Would recommend this newer dealership and VW’s generly to anyone looking for a new car. More

Exceptional customer service The Union Volkswagen service department is highly efficient. The customer service staff is professional and courteous. They completed the work on my v The Union Volkswagen service department is highly efficient. The customer service staff is professional and courteous. They completed the work on my vehicle in a timely manner and their rates are reasonable. More

Have a bulb replaced They are always quick and understanding of my time there.The waiting area is very clean and comfortable.Everyone is very accommodating and explain in They are always quick and understanding of my time there.The waiting area is very clean and comfortable.Everyone is very accommodating and explain in detail work being done. More

VW service Professional and friendly service. Work was performed as promised. Every effort was made to get the work done on timely manner due to unforeseen cir Professional and friendly service. Work was performed as promised. Every effort was made to get the work done on timely manner due to unforeseen circumstances. More

Very Professional Excellent customer service, thoughtful care. I appreciate they take the time to talk and explain everything I need to know about the status of the ca Excellent customer service, thoughtful care. I appreciate they take the time to talk and explain everything I need to know about the status of the car. The service department feels more like a dealership than a maintenance department. Comfortable chairs and amenities. The entire staff are friendly and professional. Couldn't ask for better. More

Annual and or first serve visit 1 hour was my wait time during which I spent time in the service area in the private room. Waiting for the completion of service I was offered a car w 1 hour was my wait time during which I spent time in the service area in the private room. Waiting for the completion of service I was offered a car wash but it was raining that day so I received a promise to wash on any other day. More

Too slow I normally wouldnt recommend dealers for simple oil changes. Estimated time for service was between 45 mins and an hour. Service took 2 hours to compl I normally wouldnt recommend dealers for simple oil changes. Estimated time for service was between 45 mins and an hour. Service took 2 hours to complete. I was extremely late for work as a result. More

Nightmare oil change TERRIBLE EXPERIENCE !!! They would not take any responsibility for what was clearly their error. A simple oil change ended up costing me $255 ($75 i TERRIBLE EXPERIENCE !!! They would not take any responsibility for what was clearly their error. A simple oil change ended up costing me $255 ($75 initially and another $180 to correct the mistake they made by putting oil with the wrong viscosity in my beetle) I will never use them again and will never recommend them. TERRIBLE EXPERIENCE !!! More

Game changer! Just bought a Volkswagen CC and already had a battery issue. Over the phone they put my mind at ease and when I arrived they took my car right away to Just bought a Volkswagen CC and already had a battery issue. Over the phone they put my mind at ease and when I arrived they took my car right away to be serviced. I was updated several times within the couple of hours I was there. Very comfortable and quiet environment with snacks, coffee and water readily available. Very clean and spacious. Definitely made me much more secure about my purchase knowing I had access to such facilities. More