Volkswagen of Union

Prompt. Efficient. Easy VW of Union service center was great. The check in process was easy and efficient. You actually pull the car into a heated/cooled enclosed drive thru VW of Union service center was great. The check in process was easy and efficient. You actually pull the car into a heated/cooled enclosed drive thru type garage for check in. The service on my car began immediately at my appointment time. I check in with the receptionist and then opted to wait for my car. I was directed to the waiting area which had free WiFi, coffee, light snacks, and TV. The entire process was quick and painless. My car was washed inside and out after service. More

Overall experience went well, considering this was my first. As my first car I can’t complain. The service staff there helped me achieve my goal of leasing my first car. It took quite the negotiation, however, I As my first car I can’t complain. The service staff there helped me achieve my goal of leasing my first car. It took quite the negotiation, however, I would do business with them going forward if all is right. More

Made leasing a car easy! Salesperson Roger Zepka and Manager Frank Vispisiano were very professional. Both provided me with all the information I needed to make a decision to Salesperson Roger Zepka and Manager Frank Vispisiano were very professional. Both provided me with all the information I needed to make a decision to lease a VW. They were friendly and hassle free and offered a great price and lease agreement. Both were extremely professional and took care of all my questions and concerns. I would recommend Roger to anyone looking to purchase or lease a VW. He will take the time to help you with your decision. He is very professional and will make you understand the agreement. He will make car shopping easy!! More

Great Maurice Gargano was a pleasure to deal with. He was very informative and had my vehicle serviced in a timely manner. The others were great also Maurice Gargano was a pleasure to deal with. He was very informative and had my vehicle serviced in a timely manner. The others were great also More

Ever so slightly out of warranty service I was very happy with the vw of union service department. Everyone was very knowledgeable about my warranty and which repairs were required vs recomme I was very happy with the vw of union service department. Everyone was very knowledgeable about my warranty and which repairs were required vs recommended. Worked with me to find affordable solution and provided options. More

Service Victoria kept me informed on how the service on my vehicle was coming along. She went out Of her way to please & explained what was being done. She Victoria kept me informed on how the service on my vehicle was coming along. She went out Of her way to please & explained what was being done. She was very friendly & knowledgeable. More

Smooth experience Everyone was helpful, patient, kind and considerate. They all made sure I was comfortable during the time I was there. Everything was explained thorou Everyone was helpful, patient, kind and considerate. They all made sure I was comfortable during the time I was there. Everything was explained thoroughly, even when I didn't understand something, they made sure to break the information down until I got it. Honesty and openness was displayed. I really enjoyed my experience here. I would definitely recommend this dealership to my friends and family. More

Awful Every Time Unfortunately I have never had a good experience at Volkswagen of Union Service Center. This is the 3rd time I have been here and it has been an awful Unfortunately I have never had a good experience at Volkswagen of Union Service Center. This is the 3rd time I have been here and it has been an awful experience once again. The first time I was told the free oil change that was given to me for the life of the lease was no longer valid due to legal issues with the service agreement. The second time I left the car for 3 days for them to fix a trunk light, was given no loner vehicle, and when I got my car back after they dropped it off at the house my trunk light wasn’t even fixed! 3 days of wasted time. I called back and complained and they said for me to bring it in again. I would rather not waste my time. The most recent visit, I was having issues with my rear tires. Both we’re losing air very quickly. The woman at the front counter looked so miserable to even help us. We waited about and hour for her to come back and say “we have nails”. One was able to be patched, the other would have to be replaced for $200. I told her we can have mavis do it for $100 - she looked annoyed and said they’ll patch the other and I should be done. Another 1-1.5 hours went by and she never came back. I went up to see the status on the car and she wasn’t there but someone else was and told us the keys were there and the car was parked outside ready to go. When I looked at the receipt the paper was printed 45 minutes earlier. And the girl gave us some excuse that she didn’t even know we were waiting and she didn’t know where the woman was. This is the 3rd time out of 3 visits that I have had an awful experience there! I can’t stress enough how bad this service center has been. VW in general has not been a great experience for us. Even when we bought the car, the dealership called me back numerous times to give them a 5 rating on everything, even though I thought once category deserved a 4. They pretty much harassed me to give them all 5’s. What is the point of a survey? I don’t complain about anything, but VW has been a poor company to work with. More

Stress free dealing Friendly, hassle free good prices.frindly hassle free and great price Friendly, helpful,courteous, personable and professional. Prompt and thorough Friendly, hassle free good prices.frindly hassle free and great price Friendly, helpful,courteous, personable and professional. Prompt and thorough work like.manner. Great experience would definitely come back again. More

I will never buy a VW again! I feel that I was given an outrageous price to fix my car just so I would go trade it in. VW cars don’t last or have any value after you leave the Lot I feel that I was given an outrageous price to fix my car just so I would go trade it in. VW cars don’t last or have any value after you leave the Lott. buy a Honda. More