Volkswagen of Union

Disappointing end to transaction. Spent many hours at the dealer to finalize purchase. Good experience with sales person and management to close the deal. Car arrived after prep with Spent many hours at the dealer to finalize purchase. Good experience with sales person and management to close the deal. Car arrived after prep with glue left on it from the protective wrap. Had to go back for a second cleaning. At that time discovered that the one fob was not working. Went back to sales office with my sales rep. The manager on duty at the time would not come out of the office, did not look up from his phone and informed my sales person I would have to come back when service was opened. I said ‘no’ please resolve this issue. I poked my head in the office and suggested the sales manager find a battery someplace (like there are no other keys in the dealership). It was suggested I leave and they would mail the working fob to me. I suggested they open an existing fob and put in a working battery. Other staff members got involved, they were finally able to figure out where to get a battery and how to open the fobs to install it. Turns out the porters driving the car around knew the fob was not working the entire time. So a very disappointing end to what was otherwise a good (although too long) purchase. The sales manager is lucky the deal was completely done otherwise his attitude would have caused me to walk away. More

Excellent service The sales representative was amazing. He took the time to assist us in findind the best car for our needs at the best price. He was also very explanat The sales representative was amazing. He took the time to assist us in findind the best car for our needs at the best price. He was also very explanatory about the conditions of the lease. More

Good customer service at Union Volkswagen. Service was organized and efficient. The staff in the service department is courteous. My car was washed. Happy with the VW service department. Will g Service was organized and efficient. The staff in the service department is courteous. My car was washed. Happy with the VW service department. Will go back for the next service. More

Quick and Easy Very helpful. Quick solutions. Gave me a shuttle to work. Breakfast was there while I waiting. Car was washed after it was serviced. Everyone was very Very helpful. Quick solutions. Gave me a shuttle to work. Breakfast was there while I waiting. Car was washed after it was serviced. Everyone was very friendly. More

Sales review Rodger was very helpfully and kind. Transaction went smoothly and promptly. Will do future business when purchasing next vehicle. Great customer servi Rodger was very helpfully and kind. Transaction went smoothly and promptly. Will do future business when purchasing next vehicle. Great customer service! Will recommend to others. More

Dissapointing experience Having been a customer at VW of Union Service for the past 5 years and being use to receiving excellent service, I was extremely disappointed in it ta Having been a customer at VW of Union Service for the past 5 years and being use to receiving excellent service, I was extremely disappointed in it taking two full days for an oil change, 3 new tires and a wheel alignment. I dropped off the car at 9:00am on Saturday morning and received a loaner car which was all good. I received a call later in the day that they were ordering my tires and that my car would be ready on Monday. As Monday passed I didn't hear anything so I called around noon and was told they received the tires and were working on my car. I didn't hear anything else on Monday so I figured everything was fine and my car would be done in early afternoon. It was just mounting tires and wheel alignment. When I arrived at 4:30pm and turned in my loaner car, I was told that the technician working on my car had to leave and that no one was working on my job. While they did find a technician to complete my tires and alignment after I inquired, I was the last person out of the service center at 6:00pm that evening. I was told by the Service Manager that they had some 32 vehicles that came in on Monday and I stated but my car came in on Saturday shouldn't that have some priority? The Service Manager stated that the new tires came in around noon on Monday but by 4:30pm when I arrived they were not mounted or aligned. If I didn't come in at 4:30, I don't thing my car would have been completed last evening. I understand that the technician had to leave due to a family emergency, but the Garage Manager should have put another technician on my car to finish the job. Again, if I didn't come in at 4:30pm my car would still be there today. Over the years I have had excellent service with VW of Union, that is why I was so disappointed that my car was put on the side and not worked on until I arrived yesterday. More

Service i found it a very efficient process. I was able to book my service online. The turnaround time was good. Clean waiting area, nice to have car washed f i found it a very efficient process. I was able to book my service online. The turnaround time was good. Clean waiting area, nice to have car washed following service More

Had tire replaced I had a flat tire and was traveling 5 hours away and called union service to see if they could fix tire same day so I would not have to travel on a do I had a flat tire and was traveling 5 hours away and called union service to see if they could fix tire same day so I would not have to travel on a donut.Maurice totally stepped up for me.On the other side,VW roadside totally dropped the ball.I was stuck on side of road for 4 1/2 hours and they couldn't even help me. More

Exceed my expectation. My salesman, Mr Rick Farfan made my leasing experience a breeze. This is not my first time leasing a vehicle and this is by far the best experience i My salesman, Mr Rick Farfan made my leasing experience a breeze. This is not my first time leasing a vehicle and this is by far the best experience i ever had. Thank you very much!!! More

Frustration Brought car in again for engine light on 3 days later get car back 15 minutes later flat tire lite on no flat tire so I drive an hour with the light o Brought car in again for engine light on 3 days later get car back 15 minutes later flat tire lite on no flat tire so I drive an hour with the light on. End of day flat tire light flashes, check it on in car screen it shows front right tire with no pressure no flat tire maybe they disturbed the sensor warning system while working on it? More