Volkswagen of Union

Perfect experience All the issues I had with my vehicle have been addressed. As usual, service staff took care of my concerns. While the car was in service, I was able t All the issues I had with my vehicle have been addressed. As usual, service staff took care of my concerns. While the car was in service, I was able to drive a loaner car. More

Professional Customer Service Kevin Santos and the whole team are so professional and have such a high sense of customer care. They answered all my questions and did their best to Kevin Santos and the whole team are so professional and have such a high sense of customer care. They answered all my questions and did their best to make my purchase experience very positive. More

atlas check-up The staff is very knowledgeable - they took care of recalls before I received the notice in the mail. Quick turnaround. Car looked great when I pick The staff is very knowledgeable - they took care of recalls before I received the notice in the mail. Quick turnaround. Car looked great when I picked it up. More

Service They have a friendly and wonderful staff. Fast and thorough service. I will always fo there for anything and i can call and they are very quick in res They have a friendly and wonderful staff. Fast and thorough service. I will always fo there for anything and i can call and they are very quick in resolving any questions or problems. More

Eddie Gonzalez provides excellent customer service My experience with the service department was a pleasant one. Eddie provided updates and delivered as promised. My issue was resolved and my car was r My experience with the service department was a pleasant one. Eddie provided updates and delivered as promised. My issue was resolved and my car was returned looking like new More

Salesperson Roger was very helpful in making our decision to lease our vehicle. He was very knowledgeable about the product. Would refer him to anyone I know inte Roger was very helpful in making our decision to lease our vehicle. He was very knowledgeable about the product. Would refer him to anyone I know interested in a Volkswagen. More

Great people, wait was way too long Great deal and sales person was great, however the wait was way too long. We had worked out a deal over the phone and online prior to going in, and i Great deal and sales person was great, however the wait was way too long. We had worked out a deal over the phone and online prior to going in, and informed them we would be coming in a short while to sign the deal and take the car. We were there for over 4 hours waiting on paperwork. The people were fabulous and there is nothing bad to say about them however the wait was ridiculous. I have leased from many other car companies before and have never had to wait half that time. More

Excellent job Kevin Santos provided top notch service in trading in my old lease for a new lease. He made it so easy that we accomplished much of the process with a Kevin Santos provided top notch service in trading in my old lease for a new lease. He made it so easy that we accomplished much of the process with a couple of phone calls and email. This was a great help for me since my time is very limited with the work that I do. More

Recall I visited for a recall and had a pleasant experience. They took me on time and had it done when they told me it would be done. I visited for a recall and had a pleasant experience. They took me on time and had it done when they told me it would be done. More