Volkswagen of Union

Great customer service David was very polite, friendly and helpful. He has great customer service skills! He provided drop off and pick up service since there was no l David was very polite, friendly and helpful. He has great customer service skills! He provided drop off and pick up service since there was no loaners available. I was very impressed! More

Amazing Experience leasing my first car. Absolutely loved my experience. Easy, transparent, friendly, and attentive. As a first-time buyer, Frank made my experience one of a kind, offering th Absolutely loved my experience. Easy, transparent, friendly, and attentive. As a first-time buyer, Frank made my experience one of a kind, offering the most competitive rate, and making the process seamless from start to finish. I couldn't have asked for more. More

Professional and very flexible team!!! This is my 2nd lease for this year with WV of Union. Great experience! I have been serviced by the same team (Nadia and Mike) and I liked both times t This is my 2nd lease for this year with WV of Union. Great experience! I have been serviced by the same team (Nadia and Mike) and I liked both times their professionalism and pro activity. Definitely recommend this dealership and particularly Mike and Nadia. More

Great Recall and oil change the service was good so the waiting wasn't bad. The good service compasaye for waiting. Need better wifi though and charging sta Recall and oil change the service was good so the waiting wasn't bad. The good service compasaye for waiting. Need better wifi though and charging stations More

Great experience with Kevin Kevin was an absolute professional—will call him again in the future for next VW. Pete was also very insightful in finalizing the deal for me. Kevin was an absolute professional—will call him again in the future for next VW. Pete was also very insightful in finalizing the deal for me. More

Awesome Dan was very helpful. I chose a Passat 2016. I’m very pleased. I looked for a month. The Passat won hands down. This car is my favorite car purchase s Dan was very helpful. I chose a Passat 2016. I’m very pleased. I looked for a month. The Passat won hands down. This car is my favorite car purchase so far More

The service was great. Everyone was pleasant. I gave this rating because everyone deal with me with professionalism, and they took care of my issue I was having with my vehicle and my tires. I gave this rating because everyone deal with me with professionalism, and they took care of my issue I was having with my vehicle and my tires. More

worth the trip I had an acceptable service department experience. There are dealerships closer to my home, but I made the trip to Union because during an early on is I had an acceptable service department experience. There are dealerships closer to my home, but I made the trip to Union because during an early on issue, they were all so good about everything. Everyone was pleasant and real helpful...even early in the morning. This time, I needed a tire replaced ...which they didn't have, so I had to make the trip back the next day. That was pretty annoying, but David was very accommodating. He promised to get me in and out right away and he held to his word, which means a lot - they also washed my car - that was a bonus. The facility is very clean and welcoming. I guess if you're going to be spending hours on end there...they want you to feel at home, with food, drinks, comfortable seating. I will bring my car back for service in the future. More

Safety First I had a blown back blinker light and was not expecting to have it fixed until the following week. The management asked if I could have it at the servi I had a blown back blinker light and was not expecting to have it fixed until the following week. The management asked if I could have it at the service department in half an hour and BOOM- done!!!! I had the taillight fixed and avoided a possible ticket and/or traffic incident by having the taillight fixed on the same day almost immediately when I called. They felt the safety of the vehicle was extremely important and took me right away!!! I was very impressed to say the least!!! More

Excellent communication skills! Ed Gonzalez took over the lead role in servicing a pre-owned vehicle that I bought for my daughter from another dealership. Part of the work was cove Ed Gonzalez took over the lead role in servicing a pre-owned vehicle that I bought for my daughter from another dealership. Part of the work was covered by the original dealership. Ed ensured that I was charged fairly for the balance of the work after collecting the warranted work for his employer. He returns calls and emails politely and promptly. More