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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
360 Reviews
Call Service Center (218) 419-1418

360 Reviews of Volkswagen of Duluth - Service Center

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June 11, 2024

I bought tires for our Audi SQ5. The service was exceptional. I will go back to them in the future. More

by dave.whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daytain Ward
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Jun 11, 2024 -

Volkswagen of Duluth responded

It's fantastic to hear that you had an exceptional service experience with us! We're thrilled that you chose us for your Audi SQ5's new tires and that everything went smoothly. We look forward to welcoming you back in the future for any of your automotive needs. Thank you for your trust and your kind words! Safe driving!

Helpful
June 10, 2024

Very efficient process, dropped my car off late on Monday with a CEL and was assured by my service rep Amber it that wouldn't be a long time to get my car back. Got a call not even 48 hours later that my car More

by Jekimb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Volkswagen of Duluth responded

We're delighted to hear about your positive experience at Volkswagen of Dulook, and we appreciate you taking the time to share it! It's wonderful to know that Amber was able to provide you with transparent and efficient service. We understand the importance of getting your car back on the road as quickly as possible, and we're thrilled we could meet your expectations. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future. Drive safe!

Helpful
June 09, 2024

So smooth, got what I wanted and it has been working out fantastically! Everyone was very nice. More

by eflowbeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keegan
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Jun 10, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that everything went smoothly and that you had a positive experience! At VW of Dululth, we strive to provide excellent service and ensure all our customers are satisfied. If there's anything more we can do for you in the future, don't hesitate to reach out. Thank you for choosing us and taking the time to share your feedback!

Helpful
June 04, 2024

Trustworthy garage staff and sales staff. Will get next car there also! Oil changes are efficient More

by bobbimaish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Isola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that you had a positive experience with us at VW of Dulth! Our team strives to provide trustworthy service and efficiency in all that we do, from oil changes to helping you find your next car. We look forward to seeing you again soon and thank you for choosing us for your automotive needs!

Helpful
June 03, 2024

The sales personal made buying a new car a very special time fo me I wold recommend Volkswagen of Duluth to friends and family More

by Mickeychilds920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Serina Sprecco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha LePage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that your car-buying experience with us was a memorable one! At Volkswagen of Duluth, we always strive to make each customer feel special and well taken care of throughout the entire process. It's wonderful to know that our sales team could make your experience so positive. Thank you for recommending us to your friends and family. We look forward to serving them with the same high standard of service. Welcome to the Volkswagen family, and we hope you enjoy every mile in your new car! If there’s anything more we can do for you, or any questions you might have about your new vehicle, don’t hesitate to reach out. Happy driving!

Helpful
May 30, 2024

Amber was great and very helpful, as I had stopped in without an appointment. She quickly sought assistance and was transparent that they may not be able to take a look at my issue that day. I appreciate More

by susan_thorsheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that Amber was able to assist you promptly, even without a prior appointment. Her dedication to providing transparent and understandable explanations is something we value highly at VW of Duluth. We understand that car issues can be inconvenient, and we strive to make the process as smooth and straightforward as possible. We're glad that Amber was able to meet your needs and we look forward to serving you again in the future. Your satisfaction is our priority, and we appreciate your feedback!

Helpful
May 25, 2024

Dealership was very professional with a very quick turnaround on our Tiquan. Communication was top notch! More

by christopher.david.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kyllonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daytain Ward
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May 27, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your Tiguan service at VW of Duluth. Our team strives to provide efficient and professional service, and we're glad we could meet your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
May 24, 2024

Daniel was very professional and thorough. Everything was explained very well throughout my visit. The only thing I would have appreciated from my service is a car wash or at least cleaning of More

by kester541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're pleased to hear that Daniel provided professional and thorough service and that you felt well-informed throughout your visit. We apologize for not meeting all your expectations regarding the car wash and windshield cleaning. We appreciate this input and will certainly consider how we can incorporate such services in the future to enhance our customer experience. Thank you for choosing us, and we hope to exceed all your expectations on your next visit.

Helpful
May 23, 2024

Fantastic customer service! I was able to get my Atlas serviced quickly and the staff was very friendly. During my service appointment/inspection they caught some repairs that w More

by aegibson2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Volkswagen of Duluth responded

We're delighted to hear about your excellent experience at Volkswagen of Duluth! It's great to know that your Atlas was serviced promptly and that our friendly staff made a positive impression. Catching those warranty repairs during your appointment and handling them immediately shows our commitment to thorough and efficient service. We appreciate your feedback and are thrilled you're happy with the outcome. Thank you for trusting us with your vehicle!

Helpful
May 22, 2024

The problem was identified, and the fix was accomplished in a timely manner. Communication was top notch by Dan Huffman. The delivery team driving the repaired vehicle to my door was an unexpected bonus. More

by rancho66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Volkswagen of Duluth responded

At VW of Duluth, we're thrilled to hear about your positive experience! It's great to know that Dan Huffman's communication met your expectations and that the problem with your vehicle was resolved promptly. We're also glad that the delivery of your repaired vehicle directly to your doorstep added a nice touch to our service. Thank you for choosing us!

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