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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
430 Reviews
Call Service Center (218) 623-6951
Today: 7:30 AM - 5:00 PM Closed Now
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430 Reviews of Volkswagen of Duluth - Service Center

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April 03, 2025

Excellent service, prompt, and courteous! They are truly a pleasure to deal with, and I wouldnt consoder going anywhere else. More

by deon.corullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Volkswagen of Duluth responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our team. Your loyalty means a lot to us, and we look forward to serving you again!

March 29, 2025

VW promptly serviced our automobile upon our arrival for fixing our safety recall. The service department was very professional in their actions. More

by Carrow62676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Volkswagen of Duluth responded

Thank you for the great feedback! We're glad to hear that our service department was professional and prompt in addressing your safety recall. Your safety is our priority, and we appreciate your trust in us!

March 26, 2025

Dan was great to work with. He kept me informed of everything going on. Gave update of what future expenses vehicle will be needing. More

by Derek Schrecengost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Volkswagen of Duluth responded

Thank you for the 5-star review! We're glad to hear that Dan provided great communication and kept you informed about your vehicle's needs. We appreciate your trust in us and look forward to serving you again in the future!

March 25, 2025

Service department representative, Tanner is absolutely top notch! Professional and on point with his explanations and follow-ups. VW Duluth are fortunate to have such a first class employee. More

by MICHAELJWREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Volkswagen of Duluth responded

Thank you for your wonderful feedback! We're glad to hear that Tanner provided top-notch service. We’re lucky to have him on our team and appreciate your support!

March 01, 2025

They were able to get the vehicle in promptly and were able to give a bidget friendly solution. More

by blossom30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Volkswagen of Duluth responded

Thank you for your review! We're glad we could get your vehicle in quickly and provide a budget-friendly solution. We appreciate your support and look forward to assisting you again in the future!

February 28, 2025

Everyone was polite, good communication,, offered HOT coffee and great snacks! A complementary car wash would’ve been nice though. More

by jgrover7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Volkswagen of Duluth responded

Thank you for your feedback! We're glad you had a great experience with our team and enjoyed the coffee and snacks. We appreciate your suggestion about the car wash and will take it into consideration. We look forward to seeing you again!

February 13, 2025

Do not spend any money here. Worst place ever. Wasted time, money, and now filing a lawsuit against them! More

by aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Johnston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Morphew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Lumsden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Markus Reinke-Mullenix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wall, Darnell Goggleye
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Feb 13, 2025 -

Volkswagen of Duluth responded

We’re sorry to hear about your experience and we take feedback like this very seriously and would like the opportunity to understand and address your concerns. Please reach out to our Customer Relationship Manager or General Manager at 218.722.6989 so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we hope to hear from you soon.

More
February 09, 2025

Great attentiveness during a very stressful event for me. Quick repair. Great communication. Well done. More

by spc-biz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Volkswagen of Duluth responded

Thank you for your kind words! We're glad we could provide attentive service and clear communication during a stressful time. It's great to hear the repair was handled quickly. We're always here to help whenever you need us!

February 07, 2025

Good service and great staff! Daniel Huffman took the time to explain everything to us. Since our issue was going to take some time to resolve, we were shuttled to the restauran More

by DONAJONF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad Daniel took the time to thoroughly explain everything and that our shuttle service made things convenient for you. It’s wonderful to hear Trevor did a great job with the car wash too. We’ll be sure to share your appreciation with the entire team, including our talented mechanics. We look forward to serving you again in the future!

More
January 28, 2025

Excellent service at Volkswagen of Duluth! Friendly staff, timely repairs, and always keeping my vehicle up to service at a great price. More

by jstuttgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad to hear you appreciate our friendly staff, timely repairs, and great service value. Keeping your vehicle in top shape is always our priority. We look forward to seeing you again!

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