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Volkswagen of Duluth

Hermantown, MN

Overview
Employees
Reviews
Vehicles
4.7
717 Reviews
Everything we do at Volkswagen of Duluth is done with pride. We want to be your go-to Volkswagen dealer in MN, and we'll go to great lengths to ensure your satisfaction. We have a staff of auto financing professionals who can assist you in obtaining the finest Volkswagen lease or car loan, as well as an outstanding vehicle service and auto repair center to meet all of your automotive needs. Our commitment to you does not end with the purchase. If you have any questions, please contact us at any time, Volkswagen of Duluth’s complete team is here to assist you! We are proud to provide Volkswagen sales and auto repair to Hermantown, MN but also the surrounding cities of Duluth, Cloquet, Proctor, Munger, Arnold, and many more! If you want to buy a car from a dealership that cares about its customers, stop by Volkswagen of Duluth and see for yourself!
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4735 Loberg Ave

Hermantown, MN

55811

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Showing 717 reviews

March 08, 2024

Clean waiting facility, efficient service. I felt as though the charges were explained thoroughly and were fair. More

by amaki11625
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
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Mar 11, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to leave a review about your experience at VW of Duluth! We're delighted to know that our waiting facility met your expectations for cleanliness and comfort. Providing efficient service is a top priority for us, and it's great to hear that this aspect of our service stood out to you. We understand the importance of transparent and fair pricing, so it's particularly pleasing to hear that our team effectively communicated the charges and ensured that you felt comfortable with them. Ensuring our customers have a thorough understanding of the services and their costs is fundamental to the trust we strive to build. Your satisfaction is our goal, and feedback like yours is what keeps us motivated. We look forward to continuing to provide you with the high-quality service and fair pricing you deserve. Thank you for choosing VW of Duluth!

March 07, 2024

This was my best car buying experience. I will for sure be back. They were all great to work with! More

by Larson.mj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Morphew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samson Ward, Michelle Rice
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Mar 11, 2024 -

Volkswagen of Duluth responded

Thank you for sharing such positive feedback about your car buying experience at VW of Duluth! We are thrilled to hear that it was your best experience yet. Our team is dedicated to providing a friendly, transparent, and efficient service, and it's great to know that we've lived up to this commitment. Your intention to return for future needs is the highest compliment we can receive, and we eagerly look forward to welcoming you back. Thank you for choosing us and for acknowledging the efforts of our staff. See you next time!

March 06, 2024

Very helpful and good communication. Everything met my expectations, there seems to be a willingness to provide good customer service. More

by mail4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Blaylock
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Mar 06, 2024 -

Volkswagen of Duluth responded

We're thrilled to hear that our team's efforts in communication and service have met your expectations! Your feedback highlights the commitment we have to customer satisfaction at VW of Duluth. Thank you for acknowledging our dedication to service. We look forward to continuing to meet your automotive needs with the same level of excellence you've experienced. Your trust in us is greatly valued!

March 06, 2024

We had a wonderful car buying experience! Everyone was knowledgeable and very friendly. We will definitely recommend VW of Duluth! More

by annaniska
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keaton Gressman, Michelle Rice
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Mar 06, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience at VW of Duluth. It's our goal to provide knowledgeable and friendly service, and we're thrilled we met that mark with you. We're grateful for customers like you and appreciate your recommendations. We look forward to serving you again in the future!

March 06, 2024

Very helpful and courteous! !! Tentative to my needs and made the process easy. It was a great experience!!! More

by rlilliberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Mosher, Michelle Rice
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Mar 06, 2024 -

Volkswagen of Duluth responded

We're absolutely thrilled to hear about your great experience with us at VW of Duluth! Our team always aims to be attentive and to make the process as smooth as possible for you. Your satisfaction is our top priority, and it's wonderful to know we've succeeded. Thank you for taking the time to share your feedback, and remember, we're here whenever you need us – whether for another vehicle or for service on your current one. Here's to many happy miles in your new car!

March 05, 2024

The entire staff was friendly and welcoming! I felt very comfortable and at ease during the entire experience. More

by rhonda.rady
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Pegelow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serina Sprecco, Michelle Rice
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Mar 06, 2024 -

Volkswagen of Duluth responded

We're overjoyed to hear that you found our staff friendly and welcoming, and that we could make you feel comfortable throughout your visit. It's always our aim to provide an environment where our customers can feel at ease and confident in their experience. Thank you for choosing us, and we look forward to welcoming you back to VW of Duluth!

Mar 06, 2024 -

Volkswagen of Duluth responded

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March 05, 2024

I love working with Dan! He really cares about providing great service and always has a great attitude! More

by davejohnson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Volkswagen of Duluth responded

It's fantastic to hear that Dan has made such a positive impact on your experience with us. We're very proud to have team members who are not only skilled but also bring a great attitude and a genuine care for service. Your satisfaction is our top priority, and we're glad that Dan's dedication to great service has resonated with you. Thank you for choosing us and taking the time to share your thoughts!

March 04, 2024

Very helpful! The only thing is when we call & you state you will call back with a quote, please do! I didn’t rec a call back! More

by kkorth4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Volkswagen of Duluth responded

We're truly glad you found our service helpful! However, we apologize for any inconvenience caused by not receiving a callback for your quote. Ensuring timely communication is crucial for us, and we regret that we missed the mark in this instance. Your feedback is greatly appreciated, and we are taking steps to improve our follow-up process. Thank you for bringing this to our attention, and we hope to serve you better in the future.

March 01, 2024

They were very accommodating in finding us a car , a little aggressive on wanting to make a sale though. More

by sdillehay18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Mosher, Serina Sprecco
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Mar 06, 2024 -

Volkswagen of Duluth responded

Thank you for your feedback and the 4-star review. We're glad that we could accommodate you in finding the right car. We apologize if our eagerness to assist came off as too aggressive — that is certainly not our intention. We always strive to maintain a balance between being helpful and respecting our customers' space and decisions. Your input is invaluable and will help us to refine our approach. We appreciate your business and hope to serve you again while ensuring a more comfortable experience.

March 01, 2024

Very good service. The service department was kind and professional.I would highly recommend them. More

by JMKRABBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Blaylock
Report | Print
Mar 06, 2024 -

Volkswagen of Duluth responded

We're absolutely delighted to receive your 5-star review and hear such positive comments about our service department. It's wonderful to know that their kindness and professionalism left a strong impression. Thank you for your high recommendation—it means the world to us! We look forward to continuing to provide you with the very best service in the future.

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