Volkswagen of Downtown Chicago - Service Center

The best dealership and very good customer service. Very nice and outstanding employees. Very knowledgeable Very nice and outstanding employees. Very knowledgeable More

It was a wonderful experience working with the team members at the dealership. Thanks to everyone members at the dealership. Thanks to everyone More

Thanks Grant for the oil change, car wash and snacks! Plus, you even walked me to my car- such a nice touch. Plus, you even walked me to my car- such a nice touch. More

This was a great experience! The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great. I like the new setup of the service area. More

Bad service I believe my car was damaged from my visit I left multiple voicemails to the service supervisor no one has reached back left multiple voicemails to the service supervisor no one has reached back More

Parts and service were both helpful and efficient . Also offered same day service to complete tire exchange !! Also offered same day service to complete tire exchange !! More

If I could rate this place zero stars, I would. I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up repairs, to waiting four hours for a scheduled oil change, to most recently having to come in twice and spend over six hours there in total only for the wrong part to be ordered... I'm surprised they're still in business. The staff turnover alone is alarming. Avoid this location at all costs if you can. More

I have never been treated as well at any car dealership (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especi (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especially this summer when I needed an urgent repair just as I was about to leave town for several weeks. I was prepared to sell the car because I saw no alternative but Luis arranged for the work to be done and the car stored until my return. Everyone to whom I have told this story has been as deeply impressed as I was. I will always be grateful and will remain a loyal customer as long as I have a VW and live in Chicago. Many thanks, many times over! More

The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entire life. We will be servicing our car elsewhere moving forward. More

Poor dealer. Overpriced and not good at follow up. I would not recommend them nor would I use them again Overpriced and not good at follow up. I would not recommend them nor would I use them again More