Volkswagen of Downtown Chicago - Service Center

Great customer service very attentive to the client. Very helpful in explaining the process of the work being done Very helpful in explaining the process of the work being done More

Melissa one of the sales people was very kind and welcoming. She went out of her way to make sure I was being helped by service even though I wasn’t there to buy a car. It makes people like her make welcoming. She went out of her way to make sure I was being helped by service even though I wasn’t there to buy a car. It makes people like her make the dealership stand out! More

Definitely recommend. Great costumer service , super attentive and kind . Mohammed is the best salesman to go to . Worth the time to stop by . Great costumer service , super attentive and kind . Mohammed is the best salesman to go to . Worth the time to stop by . More

Always professional and timely service from both sales and service. Great communication from everyone involved. and service. Great communication from everyone involved. More

Great experience - would recommend and return next time I need a car thank you for a great experience need a car thank you for a great experience More

Great service! Everyone was really nice. I purchased a 2024 atlas cross sport. They had me in and out in about two hours or less. I love it and would recommend thei Everyone was really nice. I purchased a 2024 atlas cross sport. They had me in and out in about two hours or less. I love it and would recommend their service! More

My most recent purchase was great and sales staff was awesome. i’m an Atlas driver for life. I will continue use Downtown Volkswagen. awesome. i’m an Atlas driver for life. I will continue use Downtown Volkswagen. More

Kelia was fantastic. Really responsive and made sure I was taken care of. Superb job. Really responsive and made sure I was taken care of. Superb job. More

I had a great experience, the staff was polite and helpful & my car was serviced successfully. I was given a loner car while my car was being serviced and the parts needed were being ordered. Ive been helpful & my car was serviced successfully. I was given a loner car while my car was being serviced and the parts needed were being ordered. Ive been to other Volkswagen service locations and this is by far one of the best. More

The service went smooth and the service department team was helpful with explaining what part was needed to repair my vehicle. was helpful with explaining what part was needed to repair my vehicle. More