Volkswagen of Downtown Chicago - Service Center

Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

It is always a pleasure to visit the dealership, and see the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone i the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone is always rushing you. Honesty and integrity are the reason I will always go back! More

Professional customer service with qualified technicians. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. More

The Dealer ship was very well kept. Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the garage sine both ends of the alley was blocked. Thanks I’ll see you again! More

always so quick to get me in and extremely helpful and accommodating! would highly recommend! accommodating! would highly recommend! More

The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a woman who was helping me, as a woman it can make you feel more calm about everything. More

Service was great and very helpful on answering questions I had about up coming service. I had about up coming service. More

Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. and satisfaction from direct contact, Luis Tinoco. More

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were available and they did the repair. Very happy it was done before my road trip. More

Bought my Tiguan in 2020 and prepaid 5 years of service through 2025. Car is good but each time I show up for my annual pre-paid check up they pretend to have lost proof of purchase or try to charge me for through 2025. Car is good but each time I show up for my annual pre-paid check up they pretend to have lost proof of purchase or try to charge me for some nuanced item that wasn't in the pamphlet. After the 3 year/30k service I noticed they swapped my battery out. They tried to charge me $250 to simply check why the airbag light was on (hint it was because they swapped the battery out, resetting all the technology). For the 4 year check up they tried to charge me for something they "forgot" to do for the 3 year check up. Don't get my starter to tires...I believe they swapped one of my tires as I noticed the treads on just one of them were significantly lower than the others (either that or I am driving on one wheel). If anyone is an attorney and wants to help I'd love to connect... More