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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,509 Reviews
Call Service Center (312) 614-0196

1,509 Reviews of Volkswagen of Downtown Chicago - Service Center

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June 15, 2024

My technician is simply wonderful He has handled my issues for many years Love the new waiting too Thanks for your excellence!!’ More

by GJCOEHN60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for the praise! Luis works hard at his job and it is great to see he is appreciated.

June 13, 2024

Luis has been awesome thanks so much for all you do for me and my car! More

by TERRENCE.NORWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auzi Wallace, Aaron Austin
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Jun 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Terrence! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 11, 2024

I appreciated the transparency in reviewing and showing in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It More

by SIMON C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Volkswagen of Downtown Chicago responded

Simon, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

June 08, 2024

Helpful, kind, efficient. I felt comfortable and in good care the whole time! Thanks so much. More

by Abby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Volkswagen of Downtown Chicago responded

Abby, Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

June 08, 2024

Terrible communication. Took a week to get an oil change completed. Phone system doesn't work. 30 minutes on hold trying to talkvto adviser. Offer of loaner was communica More

by SCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Borek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
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Jun 10, 2024 -

Volkswagen of Downtown Chicago responded

Hello Scott, I wanted to reach out to see if there is anything more we can do to get this review updated. I know we are both reasonable people. So I do realize it was a stressful time in general with the special circumstances that were going on but I wanted to just make sure you were fully aware of the service to the car. Just so you dont think that we had your car for a week "just an oil change." We also had the NOX sensor and the intake manifold/cooler. The car came in on may 31st, got inspected and the inspection was sent same day. The work was approved on the 31st at 536pm and so the parts went on the order the following day to arrive the day after that. so on the 1st order to arrive on the 3rd as it was a 2 day delivery time. At this time we received the parts and started work on the car. The work took a little longer than expected so we issued a loaner on the 4th. When the car was finished on the 5th you and I spoke and I said that when the car is finished we will get settled up and i would get the car delivered. You indicated that you didnt know if you would be home since you may be traveling to another location so I said I would send my porter to meet you anywhere you needed. We would start heading to your house and if we had to reroute to let us know. I felt I was being reasonable by issuing a loaner, when it was discovered to be longer than initially thought, taking 10% off the bill and offering delivery service so you wouldnt have to come down to return the loaner and pick up your car with your current situation. I understand the stress and time constraints that you are under and did what I felt i could do to alleviate the situation as best as possible but if you have further suggestions please let me know. I just in all honestly feel that we dont deserve a 1 star review. Of course I would feel we should get a 5 for the service we offered but a 4 would be great. A 1 star doesnt seem reasonable though. I hope you can reconsider. Fred Borek Service Manager VW of downtown Chicago

June 08, 2024

Excellent service and great staff, we will be back again for our next required service. More

by dellskingan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Volkswagen of Downtown Chicago responded

We are very happy to hear Herberto and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 04, 2024

This is my third VW at this dealership. I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and More

by albertoferrari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Bogdan
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Jun 04, 2024 -

Volkswagen of Downtown Chicago responded

Alberto, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jonathan and our team. Please don't hesitate to let us know if we can be of further assistance.

June 04, 2024

Michael was very transparent with his commitments which I really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timel More

by as3262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

June 04, 2024

They are serious and competent about what ever they do when it comes to jobs related and on time More

by JQUAINOOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Austin
Report | Print
Jun 04, 2024 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

June 04, 2024

Best service I have ever had by the writer and workmanship. Work done properly and on time. More

by KRUZENRIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Austin
Report | Print
Jun 05, 2024 -

Volkswagen of Downtown Chicago responded

Enrique, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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