Volkswagen of Downtown Chicago - Service Center

This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

I only got to work with Luis. He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowle He seemed to be the only guy working on anything even though there were 4 guys in the office. I literally had to ask for help in order to be acknowledged, by any of the other guys. Very strange. That aside, Luis provided exceptional service and took care of me. For that reason I am content. It’s just good to bring awareness to this issues with the other people working the service, because it’s almost like Luis was the only one helping. The other guys were not in calls either. I’m sure other customers felt the same frustration too….. More

Very smooth service experience from scheduling to shaking their hand and driving home! Thank you their hand and driving home! Thank you More

Solid service and delivery of what I needed. Mike knows what he is doing; one of the best in the industry! Mike knows what he is doing; one of the best in the industry! More

The customer service department is always professional, efficient and friendly. The parts department is also excellent. efficient and friendly. The parts department is also excellent. More

Excellent customer service. The dealership provides excellent customer service with a clean customer waiting area. The dealership provides excellent customer service with a clean customer waiting area. More

Clean facilities ,pleasant and accommodating staff Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area o Knowledgeable employees and very courteous Great Communication and updating methods with customers while waiting for service at dealer waiting area or remote More

I needed a new tire and since it was close to my regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. regularly scheduled maintenance my yearly maintenance was also done. I was informed at every step and given a ride. More

Overcharged for service under warranty. Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and ar Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and are holding my money hostage. More

Mike, as a customer service, was ok He has a great attitude and was really nice attitude and was really nice More