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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
July 27, 2022
Great service and knowledgeable staff. They were all very polite and accommodating. I'd definitely recommend this location to others. They were all very polite and accommodating. I'd definitely recommend this location to others. More
by Lena
Verified Customer
July 23, 2022
It was a great visit. I would visit this sto again Shaun was a pleasure to meet I would visit this sto again Shaun was a pleasure to meet More
by Dw
July 21, 2022
Great experience. Quick process. Chris is very knowledgeable and patient. I would definitely refer friends and family! Quick process. Chris is very knowledgeable and patient. I would definitely refer friends and family! More
by Lena
July 19, 2022
Very pleasant to work with Shaun. She was very nice and would deal with her again She was very nice and would deal with her again More
by wcostas
July 16, 2022
Adam is the best. He always goes above and beyond to take care of me. I can’t ask for anything more in a service advisor. He’s very calm and collected and cordial. He He always goes above and beyond to take care of me. I can’t ask for anything more in a service advisor. He’s very calm and collected and cordial. He always treats me with respect and I feel my car is in great hands. Thanks Adam! More
by SolaO
Employees Worked With
Adam Khamsot
July 16, 2022
Chris was great, love the car! Will be back! Gave us a pen and made the process quick. Will be back! Gave us a pen and made the process quick. More
by mike888888
Employees Worked With
July 14, 2022
Chris and his manager DeWayne were awesome. Chris was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate th Chris was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service. Smooth transaction and very helpful, finance manager Neil made my car buying experience easy. More
by Carlo
July 14, 2022
The service rep kept me informed every step of the way. The dealership could be better organized when delivering the car after service-wait time to pickup car was nearly 30 minutes. The dealership could be better organized when delivering the car after service-wait time to pickup car was nearly 30 minutes. More
by POCMAO
Employees Worked With
July 12, 2022
In short, had a good experience buying my Tiguan from VW of Downtown Chicago. Shout out to the team: Angie, Matt, and Neil for their assistance through out the process. of Downtown Chicago. Shout out to the team: Angie, Matt, and Neil for their assistance through out the process. More
by GAP
