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Volkswagen of Downtown Chicago

Chicago, IL

4.4
3,097 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family ...
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1111 N Clark St

Chicago, IL

60610

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Showing 3,097 reviews

August 26, 2023

Shaun Scriven was thee best dealer I have ever worked with. Her persona and ora is top tier. She listened to my needs and wants. She worked with me until I was satisfied and happy with my purchase on my More

by hayawas1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

August 26, 2023

Had a wonderful experience buying a used car from Angie. Matt and Julian were cool too. Would definitely recommend for a hassle free experience. Didn’t make me feel bad about having less than stellar credi More

by arthurguthmiller
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Aug 27, 2023 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 24, 2023

Very helpful with financial information and very efficient and great communication. Helped me with options on the financial side. Would definitely come back! More

by Jazmin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Aug 24, 2023 -

Volkswagen of Downtown Chicago responded

Thank you, Jazmin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 24, 2023

Great to deal with! Very nice, knowledgeable and personal able. Will visit again! Thanks Chris! More

by Sean Downes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Matt Kutyna
Aug 25, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, Sean. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again.

August 24, 2023

There has never been a problem Luis could not solve at VW! Luis is the absolute best! He has always gone above and beyond to take care of me! Thank you, Luis! More

by dw
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear that Luis was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 22, 2023

Mohammed and Matt made my purchase easy and fast. I will recommend my friend and family. More

by juan.canales97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Aug 22, 2023 -

Volkswagen of Downtown Chicago responded

Thank you, Juan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

More
August 22, 2023

Mohammed and Matt went above and beyond to make sure I left with a new car. Thanks guys More

by Tmalonehp94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Aug 22, 2023 -

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Mohammed and Matt could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 19, 2023

Mohammed and Matt were awesome Mohammed great guy will refer my friends and family I will come again More

by johncostello814
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Aug 21, 2023 -

Volkswagen of Downtown Chicago responded

It's great to hear that Mohammed and Matt were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, John, for choosing Volkswagen of Downtown Chicago!

August 16, 2023

The delearship was very clean and the test drive offered was very good. The staff were all friendly and Fernando was very helpful and friendly. More

by kyleasher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna, Fernando Castaneda
Aug 16, 2023 -

Volkswagen of Downtown Chicago responded

Kyle, Thank you so much for your kind words for Fernando, and for taking the time to leave us this wonderful feedback!

August 11, 2023

This dealership knowingly sold me a car with toxic fumes and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing wo More

by Ksherm2023
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Zafiriou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrell Barry, Kamille Moreno
Aug 11, 2023 -

Ksherm2023 responded

I would also add that after purchasing as soon as I realized the odor wasn’t coming from outside the car (as they had told me) but from inside the car, I returned the car within two days of purchase and asked for a refund. They denied me and said they’d try to fumigate first. I waited there all day (during my work hours) while they did this. I didn’t think I could smell anything but then once I got in the car the next day, the odor was there as strong as ever. So I returned the car again a day later and again asked for a refund. They again denied me. This time the sales manager got inside the car and confirmed the odor and said one of his family members would have a hard time with the odor from this car due to allergies. They kept it again for what they claimed was a more aggressive fumigation. A few days later they said car was ready with no odor. After taking home, odor is still there. I’ve spent two weeks trying to deal with this when all they need to do is refund me. And they refuse. Placing profits over the health and well being of me and my family. Saddling me with a car that is a health hazard.

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