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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
August 10, 2022
It was a good experience, I appreciate that they made sure we got tooken care of sure we got tooken care of More
by wellingtonsway2020
Verified CustomerEmployees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Jaymi Garcia
August 09, 2022
Consistently above and beyond service and experiences! They really know their stuff! Thank you for the exceptional service!! They really know their stuff! Thank you for the exceptional service!! More
by davehanson
August 07, 2022
It was a very quick turnaround time. They have very friendly staff. Easy scheduling Cost effective They have very friendly staff. Easy scheduling Cost effective More
by ALISONRICH
Employees Worked With
August 07, 2022
Upon picking up my vehicle after 3 months and after paying over $4,000 I noticed my Rockford Fosgate powered subwoofer was inoperable in rear with wet substance inside reported to Louise same day we ex paying over $4,000 I noticed my Rockford Fosgate powered subwoofer was inoperable in rear with wet substance inside reported to Louise same day we examined together and he denied responsibility was possible. After having bestbuy evaluate issue they to see if there was loose wire or something overlooked they told me that it was blown...HOW paid almost $500 for speaker had it less than a year never an issue until the Volkswagen repair. I called Louise told him I wanted to speak to manager and he requested I allow him to talk to him first and that he would call back with response... still not a word many weeks later. More
by T webb
Employees Worked With
August 06, 2022
I brought my car in because I had a screw in the tire. I was told I needed to replace the tire, which was very expensive. I was not informed that the tire I needed was exclusively available through a VW d I was told I needed to replace the tire, which was very expensive. I was not informed that the tire I needed was exclusively available through a VW dealership and wasted my time going 3 other places trying to find the tire at a better price. At the third place they person helping me noticed the screw had not actually punctured the tire and was just wedged in the tread and the tire did not need replacing at all. More
by MS
Employees Worked With
August 03, 2022
Great people like jaymi , with good service, I recommend for friends and family Thank you for friends and family Thank you More
by biniambiniam
