Volkswagen of Downtown Chicago

The delearship was very clean and the test drive offered was very good. The staff were all friendly and Fernando was very helpful and friendly. was very good. The staff were all friendly and Fernando was very helpful and friendly. More

This dealership knowingly sold me a car with toxic fumes and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing wo and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing work they did in the lot where they stored the car. So like the gullible trusting person that I am, I believed them and purchased the car. Of course, as Soon as my daughter got in the car later that night she smelled the toxic fumes. And anyone else who gets in the car also smells them. The dealer himself confirmed that he smelled the fumes when I brought car back. They then performed some kind of defumigation of the car which did nothing to improve the odor. They then claimed they could do an even more aggressive type of defumigation guaranteed to remove any odor. They again lied to me and said the car was ready to go and no longer had any odor. When I picked car up they brought it to me with windows down. Suspicious right? Yeah but I again fell for their lies, unable to smell the odor due to windows being down. Of course, a day later the toxic fumes were clearly still present. My daughter, my son and wife all have health conditions placed at risk by this toxic vehicle. And I get headaches everytime im in this car. In other bad reviews of this dealership they offer to refund purchases of cars (with far fewer dangerous issues) they sell. No such offer has been made to me. They are happy to repeatedly lie to me and place the health and well being of my family at risk. I rarely post reviews as I support and give businesses the benefit of the doubt, so take this as your warning not to visit this dealership. More

I worked with Danny in sales and Julian in management and they were both very giving of their time and expertise. Danny took me on several test drives and worked to find the exact car I wanted from out of s they were both very giving of their time and expertise. Danny took me on several test drives and worked to find the exact car I wanted from out of state. More

Talk about dealing with all of my needs in one setting, thanks everyone (Matt, Manny, Mohammed, Angel) for your help. thanks everyone (Matt, Manny, Mohammed, Angel) for your help. More

Manuel Santos was great and very patient with me. I would recommend asking for him if you decide to buy a Volkswagen. I would recommend asking for him if you decide to buy a Volkswagen. More

Shaun was the agent I worked with. Truly a terrific representative of both the dealer and VW. The dealership is well staffed, efficient and staffed with competent, polite people. Truly a terrific representative of both the dealer and VW. The dealership is well staffed, efficient and staffed with competent, polite people. More

Great experience, great financing, Chris Smith was very patient with us. Abe really helped out with a competitive offer. I would highly recommend this dealership. patient with us. Abe really helped out with a competitive offer. I would highly recommend this dealership. More

Saul helped us with the purchase of our Tiguan in June. He was very helpful through the whole process and we appreciated his hard work to make the purchase possible. He also offered us free car washes and He was very helpful through the whole process and we appreciated his hard work to make the purchase possible. He also offered us free car washes and has been communicative in scheduling those! Thank you, Saul, for your hard work, knowledge, and investment in helping make the car purchase process manageable for folks! More

Terrell provided me with outstanding service and truly made my experience at the dealership the phenomenal. made my experience at the dealership the phenomenal. More

Wonderful experience with Fernando today. Buying my first car ALONE is scary enough as a young POC woman, but he made this process a lot more manageable. He was patient and honestly answered Buying my first car ALONE is scary enough as a young POC woman, but he made this process a lot more manageable. He was patient and honestly answered all my questions. Thank you Fernando for your help and kindness! More