Volkswagen of Downtown Chicago

Everything at the dealership was great, the salesman man was patience and willing to work with all our needs. Would definitely recommend this dealership to others. was patience and willing to work with all our needs. Would definitely recommend this dealership to others. More

My experience with Syrell was amazing. He’s the nicest sales-person. Without being too pushy, which is annoying, he patiently went over the car’s details. And even when I didn’t have any o He’s the nicest sales-person. Without being too pushy, which is annoying, he patiently went over the car’s details. And even when I didn’t have any other questions, he actually came up with new ones for me just to make sure all has been said and clarified. The best trait of Syrell as a sales person is that he’s extremely personable. He’s easy to talk to because he takes his time with the customer and does not come off as cocky. This guy needs a raise because if it weren’t for him, we were going to go to Honda next door as they were offering us a higher buying price for our previous car. But Syrell changed our mind. He deserves a promotion/raise/whichever. Thanks, Syrell! More

Muhammad and Rocco, did a good job on helping the car buying process easy. Highly recommend! buying process easy. Highly recommend! More

Muhammad and Rocco hooked me up with the right deal and took the time to explain the financing options took the time to explain the financing options More

Don't waste your time! The used cars are held at a separate garage and even though I requested to see a specific vehicle at a specific date/time, it was not ready even afte The used cars are held at a separate garage and even though I requested to see a specific vehicle at a specific date/time, it was not ready even after waiting 30 mins to be seen. The woman working the front desk is extremely rude and unprofessional. Customer Care reached out 3 times following my visit with automated messages asking me if I was returning but never responded to my feedback, just hit me with a new message each day. Plenty of other dealerships that are worthy of your time and business! More

Dealership was very comfortable, modern, and easily accessible. Staff was attentive and the wait time was minimal. accessible. Staff was attentive and the wait time was minimal. More

I went in not 100% sure what I wanted but thankfully Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and fort Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and forth. Actually, the entire team was warm, extremely helpful and professional. I was referred here by a friend and easily would recommend this dealership and Jonathan. More

Completing the purchase was quick and I got everything I wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came ba wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came back with an amazing alternative that actually exceeded our expectations. Left the dealership very happy. Shaun won our business by her honesty and treating us like we were old friends. More

The dealership is quick, responsive, and has a great selection of new and used vehicles selection of new and used vehicles More

Syrel was super nice and helpful. He walked through the whole process without any problem. I highly recommend him! He walked through the whole process without any problem. I highly recommend him! More