Volkswagen of Downtown Chicago

Very friendly, quick and professional. Shaun was very straightforward in asking me what I was looking for. Shaun was very straightforward in asking me what I was looking for. More

The Volkswagen staff are very helpful and courteous. The service department is very good as well. The service department is very good as well. More

Shaun and Mark did an excellent job with helping me get into my new wheels. I would definitely recommend them! into my new wheels. I would definitely recommend them! More

Gabe and his colleague Matt at Volkswagen Downtown Chicago were awesome. We took delivery of a new id.4 today. Gabe was efficient and professional, put us at ease through the whole process, and thorou Chicago were awesome. We took delivery of a new id.4 today. Gabe was efficient and professional, put us at ease through the whole process, and thoroughly explained all the cars features. A really lovely person to work with. More

Shaun and Mark were amazing. Both were very understanding of my needs and respectful of my budget.. I definitely recommend Both were very understanding of my needs and respectful of my budget.. I definitely recommend More

Gabe was amazing, he make sure we were taking care of. He was polite, insightful and professional He was polite, insightful and professional More

Hey gabe was awesome, and his manager was Matt was even better. If your looking for a new or used car come on in and see them. better. If your looking for a new or used car come on in and see them. More

Gabriel is awesome! He made sure we were great with our purchase. He went above and beyond for us. Thank you again. This man needs a raise. He made sure we were great with our purchase. He went above and beyond for us. Thank you again. This man needs a raise. More

I was interested in a vehicle advertised for $35k. I set an appointment and began the conversations. I confirmed the list price of $35k. The sales person indicated that there was a coating put on th I set an appointment and began the conversations. I confirmed the list price of $35k. The sales person indicated that there was a coating put on the interior and exterior. I asked if that was included in the $35k advertised price. He said yes, it was. Took a test drive and proceeded to talk money. When he presented me with the cost, there was an additional $5k added to the $35k price. I asked where that came from. I was told $500 was because I wasn't a recent college grad, $500 of it was because I wasn't a first responder, and $4k was the treatment he had described earlier. I indicated I would not start the price negotiation at 14% higher than the advertised price. At this point the sales person brought in the manager Julian. He tried to explain the price difference as taxes, duties, license and doc fees. I indicated that was on top of the additional $5k, and the additional $5k needed to be addressed. Julian was not willing to honor the advertised price of $35k, so I left. To put it simply, this dealership engages in deceptive marketing practices. They hide $4-$5k in additional cost until you are at the negations table. Slimy. I left and purchased a vehicle at another dealership that did not hide costs. I will never spend a penny with Volkswagen of Downtown Chicago. More

I received excellent customer service. They match me with the right vehicle and the right price! They match me with the right vehicle and the right price! More