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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,609 reviews

November 07, 2022

I really lucked out getting her help on Saturday! She made me feel comfortable and not pressured into trying to get what I wanted. Nothing but transparency and a first class attitude from her. I woul More

by Rosskap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Lariosa
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Nov 07, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

November 06, 2022

They didn't rotate my tires, for example, that's what I could see, but I don't have much knowledge of mechanics and services, I don't know what else they did or didn't do, and it's not the first time! More

by HUGTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaymi Garcia
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Nov 10, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to Bill Dolan 312-628-4848. Thank you!

November 02, 2022

This deal ship is beyond helpful and will do anything to help you satisfy your needs. Makes sure you’re happy at the end of the day. Extremely friendly and amazing customer service!! More

by Fabian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Matt Kutyna, Gabriel Ceniceros
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Nov 03, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 02, 2022

Took forever and the waiting area smelled awful will be going back to the suburbs More

by KARIANTMAN
Recommend Dealer
No
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2022 -

Volkswagen of Downtown Chicago responded

We apologize. We currently do not have a waiting area as we are in active construction. The new waiting area and completely new dealership will be ready before years end. There was a car with bad fuel that likely smelled of Rotten Eggs or Sulfur that was in the lane that day. We unfortunately can not control those things from happening and we will have a new beautiful waiting area away from the drive in less than 60 days. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to re-earn your trust in us and to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Mike Zafiriou 847-477-3724 directly. I would like to do something nice for you for the inconvenience.

November 01, 2022

I can't say that going to a car dealership is my favorite thing in the world but Angie and Neil the finance manager made the experience as fast and easy as possible. I am thoroughly enjoying my new 2022 Tigu More

by ptracy16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Lariosa
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Nov 01, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again!

November 01, 2022

They are very professional and very efficient, it was a great experience and I will recommend to my friend if they need to get a car More

by dchen39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Jon Fusha
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Nov 01, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 01, 2022

Very good,good experience, flexible Team . very professional team and dealership waiting areas modern and clean. More

by Aidasuta78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Castaneda
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Nov 01, 2022 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

October 31, 2022

I had a great experience with Fernando and the sales manager, and got me the exact vehicle that I wanted. More

by Ashley Brooke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Fernando Castaneda
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Oct 31, 2022 -

Volkswagen of Downtown Chicago responded

Ashley, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fernando met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

October 31, 2022

Service was supposed to have been done. Service was paid for them informed we had to bring car back because some computer was not working at dealership so we had to come back to find the jo More

by Paulvasilakos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
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Nov 03, 2022 -

Volkswagen of Downtown Chicago responded

Paula, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Bill Dolan 312-628-4848. Thank you!

October 31, 2022

Mohammed and Jon did an amazing job with my first car! Thank you so much! More

by Myron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fusha
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Oct 31, 2022 -

Volkswagen of Downtown Chicago responded

Myron, Thanks for sharing your experience with Volkswagen of Downtown Chicago. Mohammed, Jon, and our team appreciate your business and hope to see you again soon!

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