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Volkswagen of Downtown Chicago
Chicago, IL
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,609 reviews
November 28, 2022
Had a good experience working with Angie Berg. Very patient and attentive. I would defiantly recommend! Very patient and attentive. I would defiantly recommend! More
by tb
Employees Worked With
November 26, 2022
Great time easy, great Communication, nice people quick and fast would definitely recommend nice job and fast would definitely recommend nice job More
by c.walker2824
Verified CustomerNovember 25, 2022
Mike Z General Manager gives top notch customer service! I come from Wisconsin just to take care of my Volkswagen needs. Worth the drive because all the employees are helpful and friendly! Best loaner vehic I come from Wisconsin just to take care of my Volkswagen needs. Worth the drive because all the employees are helpful and friendly! Best loaner vehicle while you wait!! Will refer to anyone and everyone! More
by Luisehuerta1976
Employees Worked With
Other Employees :
Boris Nikolov, Adam Khamsot, Miguel Meza, Matt Kutyna, Jaymi Garcia
November 24, 2022
HORRIBLE! I have been to so many dealerships but Chris and the entire VW Chicago dealership was TRASH. He was rushing and forcing me to buy the car and made me I have been to so many dealerships but Chris and the entire VW Chicago dealership was TRASH. He was rushing and forcing me to buy the car and made me feel so uncomfortable as a woman. He could not even answer a simple question I had about the features in the car I had to go on my own and find it on google to show him. Not to mention he was answering calls from his family members the whole time we were sitting down in the chair and he literally would not let me get up and leave. I would recommend anyone else here except for him and anywhere. else except for VW dealership.... please please do yourself a favor! More
by STILLcarsearching
Employees Worked With
November 23, 2022
Mohammed was very patient and attentive. He was easy to work with and helped me with my purchase and a few questions afterwards. He was easy to work with and helped me with my purchase and a few questions afterwards. More
by bmpost
Employees Worked With
Other Employees :
Boris Nikolov, Matt Kutyna, Neil Lariosa
November 21, 2022
I had a great experience with Shaun and Neil. I would recommend this dealership to my family and friends. I would recommend this dealership to my family and friends. More
by klee746
November 17, 2022
Best experience I ever had getting a car gab and Matt are the best and willing to do whatever they can to get it done highly recommend them the best and willing to do whatever they can to get it done highly recommend them More
by Barrvester
Employees Worked With
Matt Kutyna, Gabriel Ceniceros
November 16, 2022
Normally easy drop off/pick up, but dealership is under renovation so arrival bay was jammed & could not pull in for 10 minutes. Pick up was slow as well, as most service advisers had left for the day. renovation so arrival bay was jammed & could not pull in for 10 minutes. Pick up was slow as well, as most service advisers had left for the day. Service was fine but no sticker placed on windshield for next oil change mileage/date. Car wash unavailable due to renovation work. More
by rbunting
November 12, 2022
Mohammed and Dewyn provided my fiancée and I such great service as we worked on purchasing our vehicle. They both went above and beyond in making sure we were navigating and handling this process successfu service as we worked on purchasing our vehicle. They both went above and beyond in making sure we were navigating and handling this process successfully. More
by melissacastillo0011
