
Volkswagen of Downtown Chicago
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Efficient, transparent, helpful Mike was extremely helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job g helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job getting things done quickly. More
No courtesy vehicles. Changed my radio station. Left trash in my car. Didn't give a car wash. Changed my radio station. Left trash in my car. Didn't give a car wash. More
Very efficient, kind, and accommodating! I have been coming to downtown VW for many years and will be coming back for many to come. I have been coming to downtown VW for many years and will be coming back for many to come. More
Auzianna was so helpful and transparent. Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and support. More
Excellent Excellent, Mike S. very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what w very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what was happening and the paths I can take to possibly correct the problem. More
Great service by the customer representative. He was very helpful and friendly. I would recommend He was very helpful and friendly. I would recommend More
It was good. The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! More
My scheduled appointment was in question and I was told I could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I woul could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I would not have shown up without an appointment, so my experience was not as pleasant as I'm accustomed to. More
The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being serviced. More