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Volkswagen of Downtown Chicago
Chicago, IL
3,086 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,086 reviews
January 30, 2024
Efficient, transparent, helpful Mike was extremely helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job g helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job getting things done quickly. More
by ZANDTIFFANY
Verified Customer
January 30, 2024
No courtesy vehicles. Changed my radio station. Left trash in my car. Didn't give a car wash. Changed my radio station. Left trash in my car. Didn't give a car wash. More
by EVELYNDERD
January 30, 2024
Very efficient, kind, and accommodating! I have been coming to downtown VW for many years and will be coming back for many to come. I have been coming to downtown VW for many years and will be coming back for many to come. More
by Jmcguire88
Employees Worked With
January 30, 2024
Auzianna was so helpful and transparent. Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and support. More
by TEDAVID93
Employees Worked With
Auzianna Wallace
January 30, 2024
Excellent Excellent, Mike S. very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what w very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what was happening and the paths I can take to possibly correct the problem. More
by theresa.hutchen
Employees Worked With
MIKE S
January 29, 2024
Great service by the customer representative. He was very helpful and friendly. I would recommend He was very helpful and friendly. I would recommend More
by Jer'Ron D
January 28, 2024
It was good. The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! More
by PEDER.NELSON
January 26, 2024
My scheduled appointment was in question and I was told I could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I woul could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I would not have shown up without an appointment, so my experience was not as pleasant as I'm accustomed to. More
by NEKEDAK
Employees Worked With
Herberto Delgado
January 25, 2024
The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being serviced. More
by pierre.sanders
Employees Worked With
Aaron Austin, Aaron Austin
