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Volkswagen of Downtown Chicago

Chicago, IL

4.4
3,086 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,086 reviews

January 30, 2024

Efficient, transparent, helpful Mike was extremely helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job g More

by ZANDTIFFANY
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years!

January 30, 2024

No courtesy vehicles. Changed my radio station. Left trash in my car. Didn't give a car wash. More

by EVELYNDERD
Recommend Dealer
No
Employees Worked With
Mike Szafraniec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Feb 03, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Evelyn, please reach out to Vale Barrera at 312-628-4848 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

Hello Evelyn, would you allow me an opportunity to make this right? Maybe I can offer you a complimentary wash? I would love to regain your trust. Thank you, Mike 847-477-3724

January 30, 2024

Very efficient, kind, and accommodating! I have been coming to downtown VW for many years and will be coming back for many to come. More

by Jmcguire88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 30, 2024

Auzianna was so helpful and transparent. Auzi went through the mechanic's recommendations but did not try to pressure me into taking action on anything. I truly appreciate Auzi's candor and More

by TEDAVID93
Recommend Dealer
Yes
Employees Worked With
Auzianna Wallace
Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

January 30, 2024

Excellent Excellent, Mike S. very cordial asking about my well-being and my holiday experience. I told him about my car problem and he explained to me the possibilities of what w More

by theresa.hutchen
Recommend Dealer
Yes
Employees Worked With
MIKE S
Jan 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, Theresa, we look forward to having you as one of our valued customers for many more years to come!

January 29, 2024

Great service by the customer representative. He was very helpful and friendly. I would recommend More

by Jer'Ron D
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Garcia
Jan 29, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 28, 2024

Very courteous and helpful. Also very knowledgeable about the car model details and features. Very professional. More

by William.loesch
Recommend Dealer
Yes
Employees Worked With
Daniel Aguilera
Jan 29, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business, William, and hope to see you again soon!

January 28, 2024

It was good. The car was serviced and is back in action. I need to bring it in as i believe the horn is not yet connected- see you in the morning! More

by PEDER.NELSON
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Jan 29, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 26, 2024

My scheduled appointment was in question and I was told I could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I woul More

by NEKEDAK
Recommend Dealer
No
Employees Worked With
Herberto Delgado
Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

Dear Nekedak, 13 years is a long long time to be a customer of ours. I am sorry we let you down. If you can call me directly, I would like to personally apologize and see if I can make it up to you. Thank You, Mike, General Manager VW of Downtown Chicago. 847-477-3724

January 25, 2024

The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se More

by pierre.sanders
Recommend Dealer
Yes
Employees Worked With
Aaron Austin, Aaron Austin
Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

Pierre, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

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