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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,609 reviews

December 08, 2022

Scheduling is easy. Service is top quality. Miguel and staff are great. Thank you very much. More

by AFIELEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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Dec 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Miguel and our team here at Volkswagen of Downtown Chicago.

December 08, 2022

Mohammed and Matt I had a great experience. They were very nice and to the point. More

by Clarence D Jackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
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Dec 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, Clarence. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2022

Luis was amazing from start to finish! Not sure I would have made this purchase had it been anyone else. More

by israelrod05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez
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Dec 07, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 04, 2022

Wonderful service staff . High concern about customers needs. High level of complete service with attention to details. More

by ALIALWARDI1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Dec 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 05, 2022 -

ALIALWARDI1957 responded

Thank you VW of DTC and keep it up.

Dec 05, 2022 -

ALIALWARDI1957 responded

Thank you VW of DTC and keep it up.

December 02, 2022

Great staff great experience. Mike, Matt, Angie and everyone there is awesome. Would recommend to anyone More

by Mmeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Mark Newton, Matt Kutyna, Neil Lariosa
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Dec 04, 2022 -

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

December 01, 2022

Excellent servicio y el personal muy amables y rapido el trabajo muy convenientece la localidad. More

by ADRIANAQUINTANA699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

December 01, 2022

Gabe went out of his way to make sure we were comfortable with our purchase and the process! His manager, Matt, was great keeping the lines of communication open. We are so happy with the service and our n More

by RH
Recommend Dealer
Yes
Employees Worked With
Gabriel Ceniceros
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Dec 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Gabriel and all of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

December 01, 2022

Scheduling easy + available times convenient; staff efficient; thought pricing for requested optional repair a bit pricey; declined that service for now. More

by crcunov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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Dec 02, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 30, 2022

I love the way they treat me as a now customer very kind would love to keep making more buying from them More

by Misaeltellez52.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Castaneda, Gabriel Ceniceros
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Dec 02, 2022 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

November 30, 2022

I would recommend this dealership to my family and friends. Shaun and Neil were great!!! More

by Yayala1964
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Lariosa
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Nov 30, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that Neil and Shaun were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

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