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Volkswagen of Downtown Chicago
Chicago, IL
3,086 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,086 reviews
February 04, 2024
Luis was super kind and knowledgeable. Guided me through the process seamlessly and made sure I was comfortable while waiting. Service itself was quicker than expected and no issues. Guided me through the process seamlessly and made sure I was comfortable while waiting. Service itself was quicker than expected and no issues. More
by ALEX.A.HARKIN
Verified Customer
February 02, 2024
Timely. Convenient. Courteous. The place was clean and looked great. Heberto was terrific to work with. I cannot say that I completely understood what work w Convenient. Courteous. The place was clean and looked great. Heberto was terrific to work with. I cannot say that I completely understood what work was necessary. I am relying on Heberto's and the dealership's integrity on that. More
by BILLFREIVOGEL
Employees Worked With
Heberto Delgado
February 02, 2024
Needed service, they completed it. That's all that I have to say on this matter. That's all that I have to say on this matter. More
by KELLYKENNARD
February 02, 2024
It was great Luis was very helpful. The dealership did a great job hiring him. The dealership did a great job hiring him. More
by ISANDOZI
February 01, 2024
Excellent service I had great customer service at this location. Jimmy really helped us through everything thoroughly. I love my car and would be purchasing another one next time at the same location. Gre location. Jimmy really helped us through everything thoroughly. I love my car and would be purchasing another one next time at the same location. Great coffee too?? More
by naombanga
January 31, 2024
Very king and on point with service. Car service was excellent Also Louis is the best VW agent Car service was excellent Also Louis is the best VW agent More
by MLEPARIS1
January 31, 2024
great environment. took a while but it was nobody's fault, every interaction with the staff was excellent great people took a while but it was nobody's fault, every interaction with the staff was excellent great people More
by RYANCLARK1225
January 31, 2024
My experience was great. Salesperson Jimmy was fantastic as were Matt and Rocco. They got the deal I wanted and truly care about making the customer happy. A+ dealership. Salesperson Jimmy was fantastic as were Matt and Rocco. They got the deal I wanted and truly care about making the customer happy. A+ dealership. More
by mdilella5252
