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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,609 reviews

December 22, 2022

Very knowledgeable Explained everything step by step Treated us like family Showed us all features of car and advantages of having those features More

by Mex-amigo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Gabriel Ceniceros
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Dec 22, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Dec 27, 2022 -

Mex-amigo responded

great people to do business with

December 20, 2022

Dealership was great! They were super helpful and made the purchase as easy as possible. More

by Ben.Lissner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton
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Dec 21, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you, Ben, for choosing Volkswagen of Downtown Chicago!

December 19, 2022

Newly purchased used car immediately had issues, but Randy and co. worked to resolve them. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy(?) the Service dept manager. , Neil Lariosa
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Dec 19, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, James, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

December 16, 2022

The oil change was 3 hours, 👎 nope! I had an appointment and they racked up an estimate for repairs at $3,000. More

by OPHELIAMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Khamsot
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Dec 17, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Vale Barrera 312-628-4848

December 16, 2022

Have been going to Volkswagon for years to get my car serviced. Great team and will try to do whatever they can to fix your car without breaking the bank. More

by ELLEN.R.LOGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Dec 17, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing us over the years. It has been a pleasure serving you, Ellen. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago; we look forward to having you as one of our valued customers for many more years to come.

December 16, 2022

Volkswagen of Downtown Chicago is my go to dealership for service. The service advisors are courteous, professional and very knowledgeable. They always take time to explain your service needs in easy to u More

by STEFONALREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
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Dec 17, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 14, 2022

Mohammed and Julian were fantastic and helpful when buying my car VW ID4 thank you More

by bmpost
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2022

I recently purchased by first new car from Angie at the VW of Downtown Chicago and had a wonderful experience! Angie was honest, well-informed, and focused on providing me excellent customer service. She m More

by erinkcampbell7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Angie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

December 11, 2022

Mohammed and Matt made my car buying Experience perfect. Look out Clark st. This team is a true powerhouse. Double highly recommend!!! More

by floydoverturf77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
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Dec 11, 2022 -

floydoverturf77 responded

I love my new car (day2) Mohammed knows how to get things done. Matt got thing done fast. Such a great experience you will be recommending them to your friends and family!

December 08, 2022

Luis was very very helpful didn’t sale me a dream walk out the lot with a 2022 off the show room floor. Julian also was a great help spoke to him he was a very great guy. More

by Monique Battie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez
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Dec 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us, Monique. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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