Volkswagen of Downtown Chicago

Convenient location and our service coordinator Herberto was friendly and efficient. I was satisfied with the service. was friendly and efficient. I was satisfied with the service. More

Johnathan did an excellent job helping me out! He was attentive, thorough and patient! Johnathan was a very good sales rep! He was attentive, thorough and patient! Johnathan was a very good sales rep! More

Val in service is great. He has helped me navigate through some tech issues I was having with my Car-Net app connecting to the car. He made sure to do whatever he had to and He has helped me navigate through some tech issues I was having with my Car-Net app connecting to the car. He made sure to do whatever he had to and contact whoever he had to in order to figure out the problem. I was upset and now I am happy! Thanks!!! More

Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More

Angie and Mark were great, very accommodating and professional. However we had a bad experience with the sales manager. professional. However we had a bad experience with the sales manager. More

I bought my Volkswagen Jetta in December 2022 and I’m so pleased with my experience at Volkswagen of downtown Chicago. I worked with Gabriel Ceniceros and Julian Perez and they both went above and beyond to pleased with my experience at Volkswagen of downtown Chicago. I worked with Gabriel Ceniceros and Julian Perez and they both went above and beyond to make sure I was happy and comfortable with my purchase and the overall service. I highly recommend purchasing a vehicle with the VW team! More

I made an appointment for my car to receive an oil change and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until 5 or 6pm that day, which presented a tremendous inconvenience for me. The reason, I was told, was that they were backed up with walk-in appointments. Well, I made my appointment more than a week in advance, so I think mine should have taken priority. If I made my appointment well in advance, why should customers who just walk in be in front of me in line? What’s even the point of making any appointment in the first place if that’s the case? I was then told that when I make an appointment, the appointment is not actually for my car be to worked on, but rather for me to talk to someone in the office in person and arrange for it to be worked on that day. Frankly, that makes no sense to me, and is patently ridiculous. If that’s how they handle “appointments”, then it doesn’t seem like there’s any point in making one at all. If every appointment is handled like a walk-in, then there’s no such thing as having one in the first place. More

They did a great job taking care of my vw atlas on a short noice short noice More

The VW Service Department proved Prompt, professional and priced right! Will definitely return for all my VW service needs! priced right! Will definitely return for all my VW service needs! More

I love VW of Downtown Chicago! You guys really take care of your customers! Service Advisor Adam Khamsot is the best! My VW Passat would thank you if it could! You guys really take care of your customers! Service Advisor Adam Khamsot is the best! My VW Passat would thank you if it could! More