Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
Contact Dealership
View Awards

1111 N Clark St

Chicago, IL

60610

Directions

By Type

Showing 2,609 reviews

January 17, 2023

The account rep. Greeted courteously and friendly. After the servicing my car, he also suggested what services my car may need based on the analysis. More

by TWONG1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Volkswagen of Downtown Chicago responded

We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2023

Completed as discussed in a timely manner nothing more to say fifteen words is unnessary More

by POPYFIELD1326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team, and don't hesitate to let us know if we can be of further assistance.

January 16, 2023

Very good customer service and very polite. plus made sure I was taken care of going to work and More

by lisa.gonzales64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team, Lisa. We're glad to hear we delivered such a great experience!

January 16, 2023

Good service at Volkswagen of Downtown. Great team and excellent service and always have a nice work there. More

by Cristiana Chaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jan 17, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Cristiana, and we look forward to working with you again.

January 16, 2023

I had pretty good experience with Downtown Chicago Volkswagen dealership, thank you Daniel (Danny)for outstanding, quality customer service. More

by pamelafurlow123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton, Gabriel Ceniceros, Terrell Barry
Report | Print
Jan 17, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well, Pamela. We truly appreciate your feedback!

January 16, 2023

As usual, quick, prompt n professional service … Heberto our service advisor was great and very knowledgeable !!! More

by MICHAEL.NAKAWATASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Michael, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

January 14, 2023

Didn't complete the service as expected. After "completion" it took almost 60 minutes to have my car brought down to me as I waited. Not to mention the 30 when I arrived for my scheduled app More

by Jordin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to Vale Barrera 312-628-4848. Thank you!

January 11, 2023

Able to conveniently schedule appointments when speaking directly with a service rep. This location is always out of loaner vehicles though. More

by VWdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 11, 2023

The gentleman who helped me was absolutely wonderful and very kind. Same with the guy who got my car for me. More

by APAYS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to leave us a five-star review. We appreciate your business and look forward to having you as one of our valued customers.

January 10, 2023

Jonathan was very helpful, straightforward and a pleasure to work with. When asked to address something with the car, he was accommodating. More

by peter.patras3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Volkswagen of Downtown Chicago responded

Thank you, Peter! We are so glad that we had the opportunity to work with you, and that Jonathan and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

1
...
76
77
78
...
261