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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.4
3,086 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,086 reviews

June 08, 2025

Worst service experience I have had with over 25years of driving. Dealership dented passenger side door in their garage and have not been responsive to numerous requests regarding dent or completion of othe More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Volkswagen of Downtown Chicago responded

Hello Steven Deluca, I want to sincerely apologize for the dent you’ve noticed. I’ve reviewed the intake photos, and while there appears to be something there, I’d like to investigate this further with you to determine how we can best resolve the issue. I've attempted to reach out a few times, as whenever we perform a goodwill repair with Volkswagen’s support, I always want to ensure that everything has been completed to your satisfaction and is functioning properly. Please feel free to contact me at your earliest convenience so we can discuss the next steps. I’m here to help and want to make this right for you. You can reach me directly at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you, and I look forward to speaking with you. Best regards, Fred Borek Service manager VW of downtown Chicago

June 06, 2025

Muhamad was very attentive and helped us get in the car we were looking for quickly More

by Buchholzwh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 05, 2025

Very business like I also appreciate the time Alozo took with regarding my vehicle.. I would happy to have him as my go to person while visiting the Dealership More

by APPOINTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keion Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 05, 2025

Nice facility and helpful staff. Angie helped us to get a really good deal and the process was overall very smooth. Thanks, Angie! More

by Paola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

June 05, 2025

Volkswagen of Downtown Chicago’s service department was fantastic—quick, professional, and kept me fully informed throughout! More

by Ashleynowacki89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 05, 2025

Prices are ridiculous. Bill was higher than I was told . And they don’t accept credit cards without 3% fee, which I wasn’t told until checkout. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

James Hooker, I’m sorry to hear about your disappointment regarding these issues. I’d like to invite you to review the call where we discussed the cost, as I did inform you of the amount, and it aligns with what you were actually charged. I also made every effort to secure goodwill coverage for a repair on a vehicle that has minimal maintenance history within the VW network. Regarding the 3% processing fee, I understand how frustrating these additional costs can be, but unfortunately, it has become a standard practice across many businesses. I sincerely wish I could have done more, but I do hope you find the $1,400 in goodwill savings to be a meaningful benefit. Wishing you a great day, and please don’t hesitate to reach out if there’s anything further I can assist with. Fred Borek VW Service Manager

June 05, 2025

Service was good and I would recommend to others. Thanks for taking care of my car More

by davis-darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

Darrrell, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

June 05, 2025

The whole team was excellent to work with! They set me up with my new car with ease More

by Blake Girata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emre Simsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.

June 04, 2025

great service from the service dept everytime. Speedy and effective and fair priced. will come back again More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 04, 2025

David facilitated the purchase of my VW Cert PreOwned and it went smoothly. Very trustworthy. More

by ERNESTGOMEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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