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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,889 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,889 reviews

March 22, 2025

Was very patient and very helpful. He was able to show all the available cars and meet in the middle More

by Vita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Volkswagen of Downtown Chicago responded

Thank you, Vita, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

March 22, 2025

Very good service-handled my accident when leaving very well!!! I highly recommend this dealership!!! Very loyal customer More

by HJFMD
Recommend Dealer
Yes
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

March 21, 2025

I had a great experience at VW Downtown Chicago. Everyone is so nice! Glad to meet Emre there. More

by CINTHIAJORDANKANESTRI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emre Simsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much, Cinthia, for your wonderful review! We are thrilled that Emre had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

March 21, 2025

Very underwhelming a waste if time non-informative I over all did not like my experience at Volkswagen of downtown Chicago More

by undre.curington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 26, 2025 -

Volkswagen of Downtown Chicago responded

My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. Thank you for your time!

March 21, 2025

My new 'certified' car has been in the service department more than I've driven it. Basically, problem after problem. More

by Troyabme
Recommend Dealer
No
Employees Worked With
Luis Tinoco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Mar 26, 2025 -

Volkswagen of Downtown Chicago responded

My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. Thank you for your time!

March 21, 2025

Celia was a great salesperson! She guided me through the process very well and gave me some great tips along the way. The rest of the staff was also so kind and helpful. More

by afreeman1
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your kind words for Celia and for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

March 21, 2025

We had a fantastic experience buying a car for my son, thanks to Mohammed. He was incredibly kind, patient, and helpful throughout the entire process. He took the time to answer all our questions, made su More

by Andre_margarita20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you, Andre, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

March 21, 2025

My friend Ahad did a great job helping me choose my vehicle today. He was excellent, thorough, friendly, and very helpful throughout the whole process. I am very pleased with this dealership and recomm More

by Arielh9917
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Ariel, It's great to hear that Ahad was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 21, 2025

Dealership was very nice and very classy Mr Mohammed habibi helped me he was great More

by Fabianc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Fabian, it's great to hear that Mohammed was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 21, 2025

Celia was great and very patient with me! I didn’t know if I would find a car but with her help I did! More

by Jeremy.vantil
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Volkswagen of Downtown Chicago responded

Jeremy, at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Celia, and it was a pleasure having you at the dealership. We appreciate your review!

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