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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,606 reviews

October 20, 2024

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location More

by J.FALCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 20, 2024

We were coming from out of town and purchasing a vehicle. I called them ahead of time and asked them to please make it short. They actually listened and the purchase was quick and we had no hassle. How wonde More

by DEGGERS0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

October 19, 2024

Easiest dealership experience I’ve ever had! Everyone was efficient, communicative and kind. Would recommend this dealership 100x/10 More

by SARAH329
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sarah, and we look forward to working with you again.

October 19, 2024

Went in for an oil change, stayed 5 hours and left with missing tire valve More

by shantillrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Collins
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Oct 23, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 19, 2024

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 18, 2024

My agent was great! One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was More

by MADDY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Volkswagen of Downtown Chicago responded

Maddy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Grant met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

October 17, 2024

From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Collins
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Oct 17, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Josue, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 16, 2024

Avery was extremely helpful and well informed about the purchasing of my car. Her insight and guidance made my experience a breeze. I love my car and I recommend her for assistance while car shopping! More

by ash
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery was able to help, and we hope to see you again!

October 16, 2024

Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 15, 2024

Great experience and very efficient though the process. I would highly recommend VW Chicago as a place to buy a car. More

by SEANGADD5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Sean, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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