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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.4
3,085 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,085 reviews

June 18, 2025

Excellent service. Competent technicians. Fantastic management. Fred B, Luis T and Mike B are all fantastic. More

by ANIBINANI@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

June 18, 2025

Great working with Ahad showers me all my options and got me out with a good deal. More

by Kiera
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 17, 2025

I was able to get the atlas I really wanted and everyone at Volkswagen including melissa was supper helpful helping me through the process More

by EricaH
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 15, 2025

Fernando is amazing & helped me with everything ! Really appreciate all his help during this time ! More

by Biancailbuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 15, 2025

Making appointments is always super easy, the people are very helpful and service is usually finished pretty quickly More

by xelo1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 14, 2025

Ahad was really helpful. Bought a brand new Tiguan with deal I was looking for More

by mglusala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 14, 2025

Mohammed was an honest and reasonable salesman who helped me get into the car I needed. More

by JamesJezierny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

June 14, 2025

I think it's rude to call anyone house before 8 o'clock I think it's rude to call anyone house before 8 o'clock especially in the weekend More

by TERRELL.MITCHELL89
Recommend Dealer
No
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Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

June 14, 2025

The dealership didn’t finish putting in the rest of the screws for the undercarriage part (splash shield) in my car. So now, when I go above 65 mph, the shield slaps against the bottom of my car and makes More

by bbell824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

Jul 01, 2025 -

bbell824 responded

Good Afternoon Fred, after calling you several times and leaving several voice mails (with no luck), it’s clear that your response to my review is only for “show and tell”. As a native Chicagoan, I can tell you that I will not be going back to your Dealership/recommending you to any of my friends/family or colleagues.

Jul 01, 2025 -

Volkswagen of Downtown Chicago responded

Hello Brandon, I apologize for the delay in communication. I tried calling as soon as I saw your message, but it went to voicemail. I’m truly sorry I didn’t see your messages earlier—I've been tied up in meetings and moving between departments throughout the day. With over 60 vehicles passing through daily, it can take a bit of time to respond, but I always make it a priority to follow up. That said, I’m here now and ready to help however I can. Were you looking to have the splash tray resecured? Let me know how I can assist. Thank you for your patience

June 12, 2025

Jimmy was great and very helpful! He is very knowledgeable and helped me feel more comfortable making this purchase More

by Bertuccijoseph92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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