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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,670 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,670 reviews

December 10, 2024

Very easy, nice, and professional. Didn't take long got me in and out. Will be coming back. More

by Travis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarence Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business, Travis, and hope to see you again soon!

December 09, 2024

Very helpful dealership. Salesman, Managers and everyone else went above and beyond in assisting me with my purchase. More

by DARYLWALL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Daryl, for choosing Volkswagen of Downtown Chicago!

December 07, 2024

Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Randy, and look forward to your next visit.

December 07, 2024

I had a great experience at Volkswagen of DownTown Chicago. Yes I contacted Michael Zafiriou General Manager about my 2021 Acura TLX with / Technology. I had an issue with my vehicle only having one c More

by brazil8224
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

Dec 09, 2024 -

brazil8224 responded

Thank you all at Volkswagen of Downtown Chicago for your service to me !!!

December 06, 2024

The dealership provides excellent customer service. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. More

by REVMICHEALASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with Alonzo's customer service and the efficiency of the service performed on your car. We look forward to continuing to serve you in the future!

December 06, 2024

I was flat out lied to multiple times and then personally insulted by Mr. Perez which was simply unacceptable. Mr. Perez as manager of this dealership deliberately tried to conceal the milage on a new Tiguan More

by kk44
Recommend Dealer
No
Employees Worked With
Julian Perez
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Dec 06, 2024 -

Volkswagen of Downtown Chicago responded

I'm truly sorry to hear about your disappointing experience. We take your concerns very seriously, and your feedback is important to us. I encourage you to reach out directly to our GM so we can address this situation thoroughly and ensure that we meet your expectations. Please send an email to mike.zafiriou@dtvwchicago.com. Thank you for bringing this to our attention.

December 03, 2024

The staff is welcoming, friendly, fast and efficient. Looks like everyone is having a good time. More

by perez.nydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Nydia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 03, 2024

The service I received at downtown Volkswagen was absolutely amazing very professional and personable, excellent customer service. More

by VKELLYCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 03, 2024

Was great that Larry called when kezmy came in early and was able to get it done same day. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 02, 2024

Fernando was great in part department . Great help willing to help out . Great customer services More

by neyvash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Fernando here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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