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Volkswagen of Downtown Chicago
Chicago, IL
2,882 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,883 reviews
March 28, 2025
They were great to do business with! Very welcoming as soon as we walked in the door! Celia was wonderful working with. She took her time with us and answered all of our questions and th Very welcoming as soon as we walked in the door! Celia was wonderful working with. She took her time with us and answered all of our questions and then some! We would definitely recommend them to anyone looking to buy a car. Thank you so much Celia for taking care of us! You were amazing! More
by Jane
March 28, 2025
Attention was just OK i’ve been there three times and really is ok . Very clean place✅ really is ok . Very clean place✅ More
by MIJORKO_59
Verified CustomerMarch 28, 2025
Ahad made my car shopping really easier, came in for a Pre-owned Tiguan but drove with a brand new Tiguan with the deal i was looking for Pre-owned Tiguan but drove with a brand new Tiguan with the deal i was looking for More
by Khanhtienviet
March 27, 2025
It was late at night but Melissa was efficient and helpful throughout the whole process, helping my son and I be in and out with a new car! she was kind to both of us and I will definitely recommend h helpful throughout the whole process, helping my son and I be in and out with a new car! she was kind to both of us and I will definitely recommend her to friends More
by lisa8
March 26, 2025
He’s been excellent he resolved my issue more than words. I came in with a bad day in regards to my old vehicle and old issues he swapped me out and went over and beyond to find me the best resolution! I app I came in with a bad day in regards to my old vehicle and old issues he swapped me out and went over and beyond to find me the best resolution! I appreciate him and the team more than words live saviors are an understatement! :) More
by aronswan900
March 26, 2025
I had an amazing experience at Volkswagen of Downtown Chicago they were patients and helped us to find a right car Chicago they were patients and helped us to find a right car More
by Taulantdule
Employees Worked With
March 26, 2025
Mr. Mohammed was veryyy helpful and insightful! Thank you for everything! 5 stars, and highly recommend. for everything! 5 stars, and highly recommend. More
by kenyatta white
Employees Worked With
March 25, 2025
Vehicle was nice. I was not happy that they charged nearly $1000 dealer inspection fee plus nearly $1000 manditory warrenty. I also had to take car to shop immediately I was not happy that they charged nearly $1000 dealer inspection fee plus nearly $1000 manditory warrenty. I also had to take car to shop immediately to get fixed. More
by KFAYAS
Employees Worked With
March 25, 2025
Great customer service! !! Thanks for everything you guys for me. Mohammed was amazing and fast. !! Thanks for everything you guys for me. Mohammed was amazing and fast. More
by ASHLEYANN.HERNANDEZ
March 25, 2025
Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. parts. Then tried to sell an extended warranty. Very difficult to deal with. More
by CROUCHJEREMIAH
