Volkswagen of Downtown Chicago

It was late at night but Melissa was efficient and helpful throughout the whole process, helping my son and I be in and out with a new car! she was kind to both of us and I will definitely recommend h helpful throughout the whole process, helping my son and I be in and out with a new car! she was kind to both of us and I will definitely recommend her to friends More

I had an amazing experience at Volkswagen of Downtown Chicago they were patients and helped us to find a right car Chicago they were patients and helped us to find a right car More

Mr. Mohammed was veryyy helpful and insightful! Thank you for everything! 5 stars, and highly recommend. for everything! 5 stars, and highly recommend. More

He’s been excellent he resolved my issue more than words. I came in with a bad day in regards to my old vehicle and old issues he swapped me out and went over and beyond to find me the best resolution! I app I came in with a bad day in regards to my old vehicle and old issues he swapped me out and went over and beyond to find me the best resolution! I appreciate him and the team more than words live saviors are an understatement! :) More

Vehicle was nice. I was not happy that they charged nearly $1000 dealer inspection fee plus nearly $1000 manditory warrenty. I also had to take car to shop immediately I was not happy that they charged nearly $1000 dealer inspection fee plus nearly $1000 manditory warrenty. I also had to take car to shop immediately to get fixed. More

Great customer service! !! Thanks for everything you guys for me. Mohammed was amazing and fast. !! Thanks for everything you guys for me. Mohammed was amazing and fast. More

If I could give Jimmy 100 stars, I would! From the moment I walked in, he greeted me like I was the most important person in the room (which, let’s be honest, I kind of am). Jimmy’s knowledge From the moment I walked in, he greeted me like I was the most important person in the room (which, let’s be honest, I kind of am). Jimmy’s knowledge of the products? Next level. I felt like I was being guided by the Jedi Master of sales. He was patient, insightful, and really listened to my needs—almost like he had a crystal ball. But better, because he didn’t charge me for it. 😅 On top of being a sales genius, Jimmy's humor is next-level. I think I laughed more in that 30-minute chat than I did all year. I came in for a new gadget and left with a smile (and, of course, a great deal). Jimmy knows how to make the whole buying process feel like a breeze, and I’m pretty sure he could sell sand in a desert—if he wasn’t already too busy making my shopping experience unforgettable. 10/10, would recommend. Ask for Jimmy and prepare for a great time and a perfect deal. He’s basically the superhero of sales, but with better jokes More

Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. parts. Then tried to sell an extended warranty. Very difficult to deal with. More

Really professional and efficient service! Melissa was the best and guided us through the process of buying our car! Melissa was the best and guided us through the process of buying our car! More

The dealership welcomes you inn and your service is done in an timely matter process. in an timely matter process. More