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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,606 reviews

November 03, 2024

This was a great experience! The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great More

by MD.LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2024

Parts and service were both helpful and efficient . Also offered same day service to complete tire exchange !! More

by JCRAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Stough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2024

Bad service I believe my car was damaged from my visit I left multiple voicemails to the service supervisor no one has reached back More

by KEVINWALLACE4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy
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Nov 04, 2024 -

Volkswagen of Downtown Chicago responded

Hello Kevin: At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 31, 2024

If I could rate this place zero stars, I would. I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up More

by ALLANATACHAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Borek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Volkswagen of Downtown Chicago responded

Hi there, we’re truly sorry to hear about your experience at Volkswagen Downtown. We appreciate your feedback and want to make things right. It’s concerning to learn about the issues you faced with your Tiguan and our service. Please know that we are committed to improving and would love the opportunity to address your concerns directly. If you could reach out to Fred, we’ll work to resolve these issues and restore your faith in us. Thank you for bringing this to our attention! 🙏🚗

October 30, 2024

Best experience so far. Been to multiple dealerships. Come shop here highly recommended. Work with Jay More

by Saul Hernadez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review, Saul. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

October 29, 2024

Service was amazing, nice people to work with went above and beyond. Would highly recommend this location More

by Kathy jo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much, Kathy Jo, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 29, 2024

I have never been treated as well at any car dealership (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especi More

by GMCKEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again!

October 28, 2024

The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir More

by VWAtlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 28, 2024

Avery was great to work with. Felt like she worked to get us the best deal. Would definitely recommend her as well as Volkswagen of downtown Chicago! Thanks Avery!!! More

by Charlie A
Recommend Dealer
Yes
Employees Worked With
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Volkswagen of Downtown Chicago responded

Hi Charlie: Thanks for sharing your thoughts about your experience with Avery here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 27, 2024

Poor dealer. Overpriced and not good at follow up. I would not recommend them nor would I use them again More

by rm90049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no names for anyone there
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Oct 30, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

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