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Volkswagen of Downtown Chicago
Chicago, IL
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,609 reviews
November 28, 2023
I went in not 100% sure what I wanted but thankfully Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and fort Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and forth. Actually, the entire team was warm, extremely helpful and professional. I was referred here by a friend and easily would recommend this dealership and Jonathan. More
by heatherterese
November 27, 2023
Completing the purchase was quick and I got everything I wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came ba wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came back with an amazing alternative that actually exceeded our expectations. Left the dealership very happy. Shaun won our business by her honesty and treating us like we were old friends. More
by szee
Employees Worked With
November 25, 2023
The dealership is quick, responsive, and has a great selection of new and used vehicles selection of new and used vehicles More
by Jasonwlight
Employees Worked With
November 24, 2023
Syrel was super nice and helpful. He walked through the whole process without any problem. I highly recommend him! He walked through the whole process without any problem. I highly recommend him! More
by Danielamontealegre2
November 23, 2023
Awesome Purchase Experience. Thanks Mohammed and Julian, good customer service. Greatly recommended. 5 stars all the way. Thanks Mohammed and Julian, good customer service. Greatly recommended. 5 stars all the way. More
by Gonzalez, Celina
November 22, 2023
Angie and Matt were awesome! Got the car I wanted from a friendly, helpful staff! Got the car I wanted from a friendly, helpful staff! More
by Jessica R
Employees Worked With
Other Employees :
The person I signed my paperwork with was new. I didn’t get his name but he was awesome!, Matt Kutyna
November 18, 2023
Very nice place to visit because everybody was so nice. This place is very clean and well kept. The place was very well decorated and put together. I'm Thankful Syrell was my sales personal. He answered al This place is very clean and well kept. The place was very well decorated and put together. I'm Thankful Syrell was my sales personal. He answered all my questions and was very informitive. More
by My New Vehicle
November 18, 2023
Donny is very cool! I was approved for a loan at 22%, he helped by talking to the bank to reduce it to 17%! Thank him very much, in 8 months I will come to him to refi I was approved for a loan at 22%, he helped by talking to the bank to reduce it to 17%! Thank him very much, in 8 months I will come to him to refinance. More
by aispumba
November 17, 2023
Very friendly and helpful and kept the process as smooth and manageable as possible. Would definitely recommend this pace for anyone looking to buy a brand new vehicle. and manageable as possible. Would definitely recommend this pace for anyone looking to buy a brand new vehicle. More
by Carlos A.Garcia
November 16, 2023
Buying a car is never fun, but Syrell and the team there worked hard with us to make sure we left in a good place. worked hard with us to make sure we left in a good place. More
by rhph727
