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Volkswagen of Downtown Chicago
Chicago, IL
2,609 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,609 reviews
December 19, 2023
Mohammed and Rocco took very good care of us. Very professional and accommodating were not pushing for a sale they wanted to make sure we left happy. We purchased a beautiful c300 for a very good Very professional and accommodating were not pushing for a sale they wanted to make sure we left happy. We purchased a beautiful c300 for a very good deal. Will recommend! More
by Gtsn123
Employees Worked With
December 17, 2023
Syrell was really easy to work with. We felt like he was very knowledgeable and honest. Our whole car buying experience was positive and we look forward to taking our car there for servi We felt like he was very knowledgeable and honest. Our whole car buying experience was positive and we look forward to taking our car there for service. More
by Juliebrunnert
Employees Worked With
December 15, 2023
I love downtown Volkswagen . My whole VW team was fantastic.My 4th time getting a car from this location. My whole VW team was fantastic.My 4th time getting a car from this location. More
by Staylor
Employees Worked With
December 14, 2023
Everything went pretty quick, the guys were very nice and helpful. I’ll be back for sure. helpful. I’ll be back for sure. More
by cmbutler425
Employees Worked With
December 12, 2023
Everything at the dealership was great, the salesman man was patience and willing to work with all our needs. Would definitely recommend this dealership to others. was patience and willing to work with all our needs. Would definitely recommend this dealership to others. More
by matthewsbrothers31
Employees Worked With
December 11, 2023
My experience with Syrell was amazing. He’s the nicest sales-person. Without being too pushy, which is annoying, he patiently went over the car’s details. And even when I didn’t have any o He’s the nicest sales-person. Without being too pushy, which is annoying, he patiently went over the car’s details. And even when I didn’t have any other questions, he actually came up with new ones for me just to make sure all has been said and clarified. The best trait of Syrell as a sales person is that he’s extremely personable. He’s easy to talk to because he takes his time with the customer and does not come off as cocky. This guy needs a raise because if it weren’t for him, we were going to go to Honda next door as they were offering us a higher buying price for our previous car. But Syrell changed our mind. He deserves a promotion/raise/whichever. Thanks, Syrell! More
by Arpi M
Employees Worked With
December 09, 2023
Muhammad and Rocco hooked me up with the right deal and took the time to explain the financing options took the time to explain the financing options More
by hectorlupercio14
Employees Worked With
December 09, 2023
Muhammad and Rocco, did a good job on helping the car buying process easy. Highly recommend! buying process easy. Highly recommend! More
by Julian.lupercio12
December 04, 2023
Don't waste your time! The used cars are held at a separate garage and even though I requested to see a specific vehicle at a specific date/time, it was not ready even afte The used cars are held at a separate garage and even though I requested to see a specific vehicle at a specific date/time, it was not ready even after waiting 30 mins to be seen. The woman working the front desk is extremely rude and unprofessional. Customer Care reached out 3 times following my visit with automated messages asking me if I was returning but never responded to my feedback, just hit me with a new message each day. Plenty of other dealerships that are worthy of your time and business! More
by Watson33
Employees Worked With
December 02, 2023
Dealership was very comfortable, modern, and easily accessible. Staff was attentive and the wait time was minimal. accessible. Staff was attentive and the wait time was minimal. More
by Adam
