Volkswagen of Downtown Chicago

It was an easy and pleasant experience dealing with Angie and Julian at VW Chicago Downtown. All the process was done remotely making it a great overall experience and Julian at VW Chicago Downtown. All the process was done remotely making it a great overall experience More

Very good service. Angie explained very well about the car and was always willing to help. Angie explained very well about the car and was always willing to help. More

Angie was great to work with! I found the car I needed and got a great deal! I found the car I needed and got a great deal! More

Angie stepped in at the right time and was able to exceed all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would rec all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would recommend her to anyone looking to purchase a car from VW of Downtown Chicago. More

We walked in and were greeted instantly. Love the atmosphere there! Everyone was so nice. Johnathan was great! Super down to earth. Respected us. Told him about another experience at a diffe Love the atmosphere there! Everyone was so nice. Johnathan was great! Super down to earth. Respected us. Told him about another experience at a different dealership and he reassured us that we were in good hands More

Mohammed was pleasant, helpful, and most important, got things done quickly. This is exactly what we were looking for. things done quickly. This is exactly what we were looking for. More

For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area and have our vehicle valet parked while we were car shopping. The building was very clean and appealing to the eye. Getting the car to go for a test drive was quite a long wait. Considering we drove 3.5 hrs to test drive the vehicle we figured it would be ready to go as soon as we got there. I think in the end it was a communication error in getting the vehicle out in front of the dealership. That wasn't enough to spoil the experience for us. I will say we were a bit disappointed at the end of our transaction. There was still some trash left and areas that needed cleaned (something spilled in the arm console that was discovered during the test drive) inside the vehicle we purchased. And the gas tank was near empty. For the amount of money that we spent on the vehicle- a clean interior and a tank of gas doesn't seem too unreasonable. All in all it was a pretty good experience and I'm loving my Atlas!! More

Mohammed and Matt and Rico were amazing! Sold me a great car and were very impressive. Thank you Sold me a great car and were very impressive. Thank you More

Jonathan was the nicest, fastest, and kindest dealer that I have ever encountered. He made this process as smooth as possible and I had a great experience here. I have ever encountered. He made this process as smooth as possible and I had a great experience here. More

This place is a complete joke. The GM is terrible typical low down dealer ship. I came in out of state to purchase a vehicle that they told me they had in which they didn’t. Mike t The GM is terrible typical low down dealer ship. I came in out of state to purchase a vehicle that they told me they had in which they didn’t. Mike the GM was terrible, very mouthy and talked down on me. There are many many other dealerships. Stay away from this one. More