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Volkswagen of Downtown Chicago
Chicago, IL
2,860 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,860 reviews
March 26, 2025
I had an amazing experience at Volkswagen of Downtown Chicago they were patients and helped us to find a right car Chicago they were patients and helped us to find a right car More
by Taulantdule
Employees Worked With
March 26, 2025
Mr. Mohammed was veryyy helpful and insightful! Thank you for everything! 5 stars, and highly recommend. for everything! 5 stars, and highly recommend. More
by kenyatta white
Employees Worked With
March 25, 2025
If I could give Jimmy 100 stars, I would! From the moment I walked in, he greeted me like I was the most important person in the room (which, let’s be honest, I kind of am). Jimmy’s knowledge From the moment I walked in, he greeted me like I was the most important person in the room (which, let’s be honest, I kind of am). Jimmy’s knowledge of the products? Next level. I felt like I was being guided by the Jedi Master of sales. He was patient, insightful, and really listened to my needs—almost like he had a crystal ball. But better, because he didn’t charge me for it. 😅 On top of being a sales genius, Jimmy's humor is next-level. I think I laughed more in that 30-minute chat than I did all year. I came in for a new gadget and left with a smile (and, of course, a great deal). Jimmy knows how to make the whole buying process feel like a breeze, and I’m pretty sure he could sell sand in a desert—if he wasn’t already too busy making my shopping experience unforgettable. 10/10, would recommend. Ask for Jimmy and prepare for a great time and a perfect deal. He’s basically the superhero of sales, but with better jokes More
by Shields.cobina
March 25, 2025
Vehicle was nice. I was not happy that they charged nearly $1000 dealer inspection fee plus nearly $1000 manditory warrenty. I also had to take car to shop immediately I was not happy that they charged nearly $1000 dealer inspection fee plus nearly $1000 manditory warrenty. I also had to take car to shop immediately to get fixed. More
by KFAYAS
Verified CustomerEmployees Worked With
March 25, 2025
Great customer service! !! Thanks for everything you guys for me. Mohammed was amazing and fast. !! Thanks for everything you guys for me. Mohammed was amazing and fast. More
by ASHLEYANN.HERNANDEZ
March 25, 2025
Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. parts. Then tried to sell an extended warranty. Very difficult to deal with. More
by CROUCHJEREMIAH
March 24, 2025
The dealership welcomes you inn and your service is done in an timely matter process. in an timely matter process. More
by Denise,jamel219
Employees Worked With
March 24, 2025
Really professional and efficient service! Melissa was the best and guided us through the process of buying our car! Melissa was the best and guided us through the process of buying our car! More
by kriztian.r
Employees Worked With
March 22, 2025
Worked with me on price, was patient with me as I inspected the vehicle thoroughly. Allowed me to look through the inventory in person, answered any questions I had. inspected the vehicle thoroughly. Allowed me to look through the inventory in person, answered any questions I had. More
by Keith
Employees Worked With
