Volkswagen of Downtown Chicago

I was satisfied with services provided by Celia. She was informative and very knowledgeable during the process She was informative and very knowledgeable during the process More

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited everything else I have a dent in my door and it’s so Much . I would of rather waited More

Regular scheduled service visit was smooth and the team was communicative with status of work. was communicative with status of work. More

Very easy, nice, and professional. Didn't take long got me in and out. Will be coming back. Didn't take long got me in and out. Will be coming back. More

Very helpful dealership. Salesman, Managers and everyone else went above and beyond in assisting me with my purchase. Salesman, Managers and everyone else went above and beyond in assisting me with my purchase. More

Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. remodeling. It's a very welcoming environment. More

I had a great experience at Volkswagen of DownTown Chicago. Yes I contacted Michael Zafiriou General Manager about my 2021 Acura TLX with / Technology. I had an issue with my vehicle only having one c Chicago. Yes I contacted Michael Zafiriou General Manager about my 2021 Acura TLX with / Technology. I had an issue with my vehicle only having one cut key and Fob. So I had to pay a Acura Dealership for a new cut key and Fob too.Michael Zafiriou after reading my letter was nice enough to pay me half of the cost for a new cut key and Fob which I really appreicated that a lot too. More

The dealership provides excellent customer service. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. More

I was flat out lied to multiple times and then personally insulted by Mr. Perez which was simply unacceptable. Mr. Perez as manager of this dealership deliberately tried to conceal the milage on a new Tiguan insulted by Mr. Perez which was simply unacceptable. Mr. Perez as manager of this dealership deliberately tried to conceal the milage on a new Tiguan as having seven (7) miles when it really had over 10,000 miles. Then tried to tell me it was "not used”, it was a corporate vehicle bought back by VW to sell as new. An asinine explanation as I was told by the sales rep that the car qualified as “certified” meaning pre-owned… i.e. used. Further insulting was when I asked what they would sell this 10,000 mile “new” vehicle for… I was to the price would be the same as the same vehicle parked next to at with less than ten (10) miles on it. Now everyone knows a vehicle depreciates the second it leaves the dealership so caught in a lie - this man decided to laughably hold his ground rather than negotiate. I would advise anyone wishing to business with the dealership to avoid doing business with Mr Perez as he has proven to be dishonest and rude. More

The staff is welcoming, friendly, fast and efficient. Looks like everyone is having a good time. Looks like everyone is having a good time. More