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Volkswagen of Downtown Chicago
Chicago, IL
3,083 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,083 reviews
June 25, 2025
Kelia was very helpful while my car was in service. They were honest and informative. I really enjoy the videos showing and explaining what was seen while my car was getting inspected. They were honest and informative. I really enjoy the videos showing and explaining what was seen while my car was getting inspected. More
by Chris
Verified Customer
June 25, 2025
The prices for service were a lot more than competitors. I had work done at a previous Volkswagen dealership and they failed to mention several additional issues that my car had so I had brought it to this I had work done at a previous Volkswagen dealership and they failed to mention several additional issues that my car had so I had brought it to this dealership and they found 8 additional issues. I choose to get the work done on two of issues and planned on waiting to comeback to get the work done but asked around and found out the dealership was charging 3x times the price for the additional issues compared to else where. If I had gotten one of these issues fixed somewhere I could have have saved over 1000 dollars. More
by Ajatonner
June 24, 2025
Mohammad was extremely helpful in advocating for us and our budget when looking for a new car. He was knowledgeable of the car we were interested in and ensured we felt comfortable asking any questions we our budget when looking for a new car. He was knowledgeable of the car we were interested in and ensured we felt comfortable asking any questions we had. He stayed late working with us, which just showed his dedication for his clients. At the end of the process he was just as excited for us as we were! Highly recommend working with Mohammed if you don’t want to work with someone with a scummy “car salesman” reputation. We loved our experience at VW downtown! More
by stelladennett
June 24, 2025
Nice ac on this super hot day. The car was finished pretty quickly. Good showroom The car was finished pretty quickly. Good showroom More
by 123
Employees Worked With
June 24, 2025
Ms. House kept me in the loop about part status and she’s a great person. Knows her stuff and is empathetic, thank you. a great person. Knows her stuff and is empathetic, thank you. More
by TOM.POCIUS
Employees Worked With
June 24, 2025
Mohammed was very helpful in my car transfer as soon as possible. Would recommend him always. possible. Would recommend him always. More
by Tejesh
Employees Worked With
June 24, 2025
Mohammed was very helpful in getting me my car. I would recommend him always every time. I would recommend him always every time. More
by ZAKIR HASAN
Employees Worked With
June 23, 2025
My experience was nothing short of amazing. Sat a long time but they made sure that I walked out with the car I wanted. Very professional and attentive. Sat a long time but they made sure that I walked out with the car I wanted. Very professional and attentive. More
by Mrrobertlockhart
June 23, 2025
Everyone was super helpful and Melissa couldn’t have done a better job helping me get the Atlas I really wanted. Will recommend to future friends for sure. a better job helping me get the Atlas I really wanted. Will recommend to future friends for sure. More
by gkegler877
June 23, 2025
Outstanding service and attention by Keila. Good knowledge and information about the process answer experience. Good knowledge and information about the process answer experience. More
by gherrera
Employees Worked With
