Volkswagen of Downtown Chicago

Absolutely horrible, after the deal was finalized about 5 hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the entire time. Felt very uncomfortable. Mike Z made it seem like I was getting a great deal, charged more than what the car was listed, didn’t include the “dealer discount” listed on their site, lowered my allowed mileage from 10k to 7500 per year without my knowledge. I will never recommend someone here. I was a loyal customer since 2018. They wouldn’t work a good deal with me and after 2 hrs of sitting there trying to talk a lower cost I got up to leave and that’s when I was pulled into an office. Mike was sitting at his computer adjusting numbers while i was standing next to his desk. He was not transparent at all. He didnt disclose the selling price and didnt talk about what the residual amount would be after my 36 month lease term. When I stated i wanted to pay $400/month, one of the sales reps name Julian said “okay you want to pay $400 so how does $499 sound”? I should’ve walked out right then and there. Yes i will say this was also my fault for not reviewing documents before signing them in the finance office. I was extremely tired with a horrible headache. I was at the dealership since 10am at Honda next working a deal for a new car for my husband which was AMAZING and it was a breeze. So simple and easy compared to VW., and I was at VW til 6pm so by that time i agreed to the monthly payment I was advised of and made the deal. When i looked over the papers the next day i wanted to cry. The vehicle on their site stated $36,780 MSRP minus a $2837 dealer discount bringing the price down to $33,943 on their site! My paperwork shows im paying $37,799 MSRP plus the fees, taxes bringing my total to $41,755. I initially went in for the R-Line but downgraded to the SE for the price. Had i known what I was paying i would have taken the car i went in for. I feel 100% regretful with my purchase. I went into another dealership yesterday just to see what deal i couldve gotten. I could’ve been paying wayyyyyy less. I received No dealership discount, No presidents day sale, no $500 customer loyalty cash. All advertised on their site and went straight out the window because none of that was honored. The car I got is great, the deal is complete trash and I 100% regret my decision to do business again with them. Their Presidents’ Day sale, their Dealer Discount, $500 loyalty cash advertising is ALL FAKE. Please save your time and go to another dealership. One that’s honest at least. On the flip side, Syrell was great, a great people person, understanding, he tried getting me a deal but the managers dragged their feet to approve anything to the point I got up to leave. Matthew in finance was amazing, also very personable, had great conversation, and very professional. (I also emailed Michael Z with my concerns 4 days ago and have yet to hear back) More

Efficient and easy. Waited a little long for the car to come down though. Staff was nice Waited a little long for the car to come down though. Staff was nice More

Excellent I was received timely. The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone More

The staff is always nice to deal with and informative. The facilities are always clean and welcoming. The facilities are always clean and welcoming. More

Jimmy the Salesperson, Donnie in Finance, Auzi Wallace in Service, and Fernando Tapia in Parts provided a good customer experience during my visit at VW Downtown Chicago. I recommend working with them when p Service, and Fernando Tapia in Parts provided a good customer experience during my visit at VW Downtown Chicago. I recommend working with them when purchasing a vehicle or for service, parts and accessories. More

The dealership is really nice clean, new and up-to-date. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. More

Mike was great. Helped me in and out with great time and actually took the time to listen to me about my tire issues Helped me in and out with great time and actually took the time to listen to me about my tire issues More

Excellent Excellent customer service from Mike in service department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services More

Mike was fantastic! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! More

He was thorough and made the process easy He let me know that there was a concern with my car and he helped me get it all done in a day that there was a concern with my car and he helped me get it all done in a day More