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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,608 reviews

April 29, 2024

The team at VW downtown treats me great! Super easy booking, drop off, and pick up. More

by RYANNELSONJR99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Volkswagen of Downtown Chicago responded

Thanks, Ryan, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 28, 2024

The new service entrance is not clearly labeled. It looks like one would drive into the show room. I parked in front what I thought was the entrance and the 3 employees sitting on their phones had z More

by paularabie
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information or calling directly so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Paula, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Lichter 312-628-4848

April 27, 2024

The service is always good at this location. My rep solved my problem quickly and easily. More

by BRANDONVHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auzi Wallace
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Apr 29, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, Brandon, and we hope to see you again!

April 26, 2024

I really liked working with jimmy he is a great person and very knowledgeable. Recommending him to friends More

by Jamescousin72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Bogdan
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Apr 26, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, James. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 26, 2024

Volkswagen of Downtown Chicago Has amazing customer service and when It was time for maintenance and service on my vehicle again I experienced great customer service! More

by bryanlewis24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

April 25, 2024

The service people are nice but didn’t fix my mirrors like I would’ve liked More

by MURPHYMORGAN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrell Barry
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Apr 26, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to Michael Lichter at 312-628-4848. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 25, 2024

Dealership was very clean and the staff was nice to pleasant. Only issue was they under estimated my wait time by 2 hours. More

by JDWASHINGTON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

April 25, 2024

Mr. Watts is amazing! Very knowledgeable and has great energy! We are thankful for him More

by Will B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Watts
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Apr 25, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Will, please do not hesitate to let us know. We are always happy to help!

April 22, 2024

Fantastic experience. I never felt pressured and would definitely purchase my future Volkswagen at this dealership for sure More

by Kmlee1875
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
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Apr 22, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.

April 16, 2024

Mike in service is terrific very knowledgeable and easy to communicate with. Very happy to work with him and the service dept. More

by ell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience with Mike here at Volkswagen of Downtown Chicago.

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