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Volkswagen of Downtown Chicago
Chicago, IL
3,097 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,097 reviews
April 18, 2025
My service is always good but for some reason they never wash my car I don't know why wash my car I don't know why More
by MONIQUEPRICE2013
Verified CustomerEmployees Worked With
April 17, 2025
Alonzo was friendly, professional and thorough in guiding me through the repair process. I found him very trustworthy and was quite happy as I drove off! me through the repair process. I found him very trustworthy and was quite happy as I drove off! More
by EJOYCE9871
Employees Worked With
April 17, 2025
I absolutely loved Melissa, she made buying a car pleasant and fun. Everyone was very patient and helpful. Everything was clean, it was a really nice experience. The coffee was good too. I loved the pleasant and fun. Everyone was very patient and helpful. Everything was clean, it was a really nice experience. The coffee was good too. I loved the private waiting rooms that Melissa showed me was avaliable to me. Definitely a 10 out of 10 for me More
by coco_keys
April 17, 2025
Friendly and Good service… tailored to my needs. I Took advantage of the waiting area. I Took advantage of the waiting area. More
by hector.gonzalezvite
Employees Worked With
April 17, 2025
Celia went above and beyond what was expected, appreciate the get it done attitude! Purchasing a brand new car is a serious endeavor and I felt taken care of throughout the entire process. the get it done attitude! Purchasing a brand new car is a serious endeavor and I felt taken care of throughout the entire process. More
by J.W
April 16, 2025
I am a client for about 4 years and usually I am always very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I was waiting in the waiting area and I wasn't notified that my car was ready for almost an hour. Also, when I checked in, the person that assisted me didn't make me feel welcome, after I declined the extra service, that I just can't afford at this time. I felt rushed and like he wanted to get rid of me. And when I went to the waiting area he seemed to forget about me. I was very disappointed by the service this time. More
by martyna.drozdz01
Employees Worked With
April 15, 2025
Best ever best ever best ever best I know best I know best ever best I ever seen the best. I ever experienced the best ever. They are the very best. I hope you understand. I said the best professionals. best ever best I ever seen the best. I ever experienced the best ever. They are the very best. I hope you understand. I said the best professionals. Thank you. More
by EDWARDSMICHAEL7261
Employees Worked With
April 15, 2025
They were very helpful as we worked to coordinate a purchase in a short timeframe while we were out of state. purchase in a short timeframe while we were out of state. More
by BONNIECASSIDY
April 15, 2025
Everything felt easy, I was kept informed, everything was explained, felt very taken care of. explained, felt very taken care of. More
by Cbus614
Employees Worked With
April 15, 2025
Been coming to Volkswagen Downtown Chicago for a while now and It never disappoints. Staff is great at what they do. now and It never disappoints. Staff is great at what they do. More
by Tom
