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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
May 27, 2024
Brought my car in to have the fuel tank and other things checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long t checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long they would need to keep my car to perform the repairs. I also liked that they provided a video of their initial inspection of the car. I’ve tried at least one other VW dealer in the area, and this one is now my first choice. More
by Danielle E.
Verified CustomerEmployees Worked With
May 25, 2024
I will use Downtown VW when my CC needs its next service. Team did a great job. Team did a great job. More
by TPRENZNO
Employees Worked With
May 23, 2024
Excellent service by the staff at the service department . Very professional and understanding of the problem when it was explained to the service Representative. . Very professional and understanding of the problem when it was explained to the service Representative. More
by MUSTAFA.SIDDIQUI
Employees Worked With
Konstanatinos Kopel
May 23, 2024
Honesty and good work ethic , understanding of what will be done when i walk in as well as the price if warranty don’t cover be done when i walk in as well as the price if warranty don’t cover More
by MSMITH726760
Employees Worked With
May 22, 2024
Fernando has been such a great help every time I need help here. This dealership helps me get what I need done. help here. This dealership helps me get what I need done. More
by Jvegatech7Jorfe
May 22, 2024
Everything was pleasant, the procedure could have been laid out a bit more clearly and followed through a bit more smoothly. laid out a bit more clearly and followed through a bit more smoothly. More
by gconvertito
May 22, 2024
The dealership was very clean the staff was absolutely accommodating and very helpful, will most certainly keep coming back accommodating and very helpful, will most certainly keep coming back More
by LUKESZAFRANIEC
Employees Worked With
May 22, 2024
Very pleased -service manager Mike Szafraniec was very thorough and helpful. If your VW needs service this is the place to go. thorough and helpful. If your VW needs service this is the place to go. More
by METALSMAN
Employees Worked With
May 20, 2024
Zero star worthy place. I tried to figure out and talk through with employees the issue, but was ghosted many times. Honestly I warn anyone who is going to be selling their I tried to figure out and talk through with employees the issue, but was ghosted many times. Honestly I warn anyone who is going to be selling their car here. I gave this business many opportunities to make it right. Sold my car March 23, 2024 and didn't get my check until May 16, 2024 after they assured I would get my check within two weeks. They spelled my name wrong on the check so could not cash it, when I went to pick it up again it was locked in the office because an employee left it there, and then an employee took my check home so when I came to pick it up he said he left it at home. A manager promised a giftcard for all the "hassle" and "terrible experience" which obviously I never got. Manager Matt never followed up. I am so happy that two of my colleagues and friends took my advice and didn't go here for business. More
by Audrey
