Volkswagen of Downtown Chicago

Great experience always. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. More

Brought my car in for service and was helped by Luis Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis t Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis to take care of your service needs! More

Efficient, on schedule, solid communication, excellent experience. Highly recommended Volkswagen of downtown Chicago. Thank you. experience. Highly recommended Volkswagen of downtown Chicago. Thank you. More

The service department is fine. ..it's the sales staff that could really use some help. ..it's the sales staff that could really use some help. More

Pleasant and efficient staff from the moment i drove in. Facility is clean and comfortable. Repair made as promised. Facility is clean and comfortable. Repair made as promised. More

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. Thanks for everything. It won t be last time. I will see you guys next time. More

Service center damaged my car. I called and let them know. They said the manager would call back but never did. The right side of my car is scraped. I called and let them know. They said the manager would call back but never did. The right side of my car is scraped. More

My experience was seamless. Avery Gathercole was the sales associate who greeted my wife and I as we entered then studio. From that point on she made sure I was taken care of an Avery Gathercole was the sales associate who greeted my wife and I as we entered then studio. From that point on she made sure I was taken care of and felt comfortable every step of the way. I was waiting for a transaction to go through with my other car before executing the purchase of the new car at Volkswagen. While my situation was unique and I had plan that i was determined to stick to, Avery offered many solutions to my concerns without making me feel pressure to make a decision on the spot. She was very patient with me as it took 2/3 more weeks for me to come back fully prepared to make the purchase. During those 2/3 weeks, Avery regularly followed up with me and again, was still very patient. I will be working with her again for our families automobile needs and will recommend her to others. More

Alonso is always amazing when I come in to get my vehicle serviced. He is helpful and knowledgeable. Thanks again! serviced. He is helpful and knowledgeable. Thanks again! More

I feel compelled to write this review specifically about Sales Manager Julian Perez at VW of Downtown. My interaction with him was perhaps the most disingenuous car buying experience I've ever had. From th Sales Manager Julian Perez at VW of Downtown. My interaction with him was perhaps the most disingenuous car buying experience I've ever had. From the moment we met, Julian attempted to establish false rapport by claiming "we're neighbors" (we weren't even close to being neighbors) and trying to act overly friendly - classic manipulation tactics that felt immediately insincere. But the real issues began when discussing numbers. When presented with a competitor's detailed, line-by-line quote for a fully loaded Atlas at a significantly lower price, Julian dismissed it as "deceitful" without explanation. The irony? His quote for a base model Atlas was substantially higher, yet he couldn't (or wouldn't) provide a breakdown of the costs. Even more telling, our salesperson appeared visibly uncomfortable and confused by Julian's numbers and tactics. The worst part? Julian made me wait over two hours just to present this inflated quote, showing complete disregard for my time. His strategy seemed to be: keep the customer waiting, hope they're too exhausted to think clearly, then push an overpriced deal with vague numbers. If you're a potential customer, just know that there are far better options available. I immediately went to another dealership afterward and got a fully loaded Atlas for thousands less, with transparent pricing and no games. Julian's approach to sales is exactly why people dread car shopping. VW of Downtown would do well to reconsider whether this type of leadership aligns with their values. To the salesperson who worked with us: you deserve better management. Your professionalism throughout this ordeal was noted and appreciated. More