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Volkswagen of Downtown Chicago
Chicago, IL
2,896 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,896 reviews
February 22, 2025
The dealership was very easy to deal with and provided a fair deal. Overall experience was great. fair deal. Overall experience was great. More
by JOHN.MARSHALL0
Verified Customer
February 22, 2025
I had a great experience leasing a VW working either Jimmy and Julian. I would recommend doing business with them. Jimmy and Julian. I would recommend doing business with them. More
by akiel
February 21, 2025
Keion was super helpful in helping me sort out my Atlas accessories, even when I had some crazy returns, he was able to quickly sort me out and get me on my way. Promote this man! accessories, even when I had some crazy returns, he was able to quickly sort me out and get me on my way. Promote this man! More
by gavmorr
Employees Worked With
February 21, 2025
Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More
by Dane’s Volkswagen
Employees Worked With
Other Employees :
Larry Cohen
February 21, 2025
Came in to buy a specific car- Avery showed us the car, and we decided to purchase. We did the financing, took pictures of the car and husband was going to pick it up the next day due to me being unable t and we decided to purchase. We did the financing, took pictures of the car and husband was going to pick it up the next day due to me being unable to drive due to chemo sickness. The next day avery met my husband outside with the keys and said nothing else needed to be done. Two weeks later we receive a call from title daying our insurance had the wrong vin. Turns out we had received a different car then the car we thought we purchased. We immediately tried to sort this out and we were given a few different answers to how this happened and given the run around by different people. Still waiting for this to be sorted. More
by Melsydungca
February 19, 2025
Super helpful staff and Angie our sales agent was so helpful in finding the Taos we wanted! helpful in finding the Taos we wanted! More
by msalmond32
Employees Worked With
February 16, 2025
Avery was great, I dealt with her over the phone and she delivered!Helped my daughter get het car. We loved VW of DT Chicago. Smooth process and great customer service delivered!Helped my daughter get het car. We loved VW of DT Chicago. Smooth process and great customer service More
by LUISHINO
Employees Worked With
February 16, 2025
From the moment I walked in, I was warmly greeted by Julian until Avery was available and I felt very welcome. The day was long but Avery & Julian worked with me every step of the way until we found the Julian until Avery was available and I felt very welcome. The day was long but Avery & Julian worked with me every step of the way until we found the right fit for me, aesthetically and financially. More
by FLYDIMPLESFLY
February 15, 2025
The staff was very accommodating and helpful. Fernando especially. Thank you for the assistance with everything. Fernando especially. Thank you for the assistance with everything. More
by Kroggensack4
Employees Worked With
February 15, 2025
We purchased a vehicle a month ago. Still do not have plates, “ it will be sent.” Still do not have the windshield, tail light cover r rearview mirror that were to be replaced as a part Still do not have plates, “ it will be sent.” Still do not have the windshield, tail light cover r rearview mirror that were to be replaced as a part of the contract. Multiple messages sent and the reply is always it’s sitting on my desk and will be sent today. No paperwork of all that we signed sent. Not helpful at all. Wondering what to do next. More
by SHINEYSCRUBS
Employees Worked With
Do not remember the name.
