Volkswagen of Downtown Chicago

I was given an estimate to fix my car (shuddering a bit when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I pai when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I paid 10k for. I took it to a transmission specialist and he said nothing was wrong with the transmission and the car was desperately low on oil. I will never take my car to these wankers again. More

Was unhappy that fault recurred in my car. The dealer took care of the issue and ultimately handles the manufacturer issue well. The dealer took care of the issue and ultimately handles the manufacturer issue well. More

This dealership is very clean, modern and everyone I came in contact with was very friendly. Mike is simply the BEST employee I’ve conversed with. He is very knowledgeable and patient with customers. in contact with was very friendly. Mike is simply the BEST employee I’ve conversed with. He is very knowledgeable and patient with customers. More

Con-artist swindlers of the most nefariousness ilk. Do not buy from this dealership they would sell their own children to make an extra buck. Worst car buying experience of my life. Do not buy from this dealership they would sell their own children to make an extra buck. Worst car buying experience of my life. More

VW Chicago provided me with Quick service, they were timely, and listened to my concerns about my car. timely, and listened to my concerns about my car. More

Once again, great service in a timely fashion. I've serviced several cars at this loaction over the past few years and each time I receive great service. Luis in particular was extremely helpful I've serviced several cars at this loaction over the past few years and each time I receive great service. Luis in particular was extremely helpful in keeping me up to date as to where the service department was in the process. Keep up the great work. More

Well organized and clean facilities, friendly staff make me more confident to do service and come back in the future. Just one thing needs to be addressed long time to do the service even with appointments me more confident to do service and come back in the future. Just one thing needs to be addressed long time to do the service even with appointments More

Excellent service, friendly and helpful, kept me well informed on my vehicle’s progress. I will be returning! informed on my vehicle’s progress. I will be returning! More

The service at what is now called Downtown Volkswagen unfortunately has gone downhill in my many years as a VW owner. Difficult to schedule, difficult to get a service technician on the phone, and poor unfortunately has gone downhill in my many years as a VW owner. Difficult to schedule, difficult to get a service technician on the phone, and poor communication. I booked service for a Monday morning and was told I could park the car on the street Sunday night and leave keys in a drop-box. Only problem is there is no drop-box—so the whole affair was a waste of time. The dealer has also implemented a new point-of-sale system and charges a 3-percent fee on credit card transactions. That is just nickel-and-dime-ing customers. I don’t have another VW dealer conveniently located; VW would be my first-choice car for an upcoming purchase, but I’m likely to migrate to another brand. More

Mike Szafraniec was simply fantastic! He immediately explained that the day was booked tight, and I would probably have a four-hour wait until my car could be fixed, so he suggested I ge He immediately explained that the day was booked tight, and I would probably have a four-hour wait until my car could be fixed, so he suggested I get lunch, return in two hours, and wait for my car to be serviced. He checked in with me while I waited, and once the work was completed, he carefully and clearly explained what issues needed attention and approximately when. I can’t say enough about Mike’s friendliness and professionalism. I plan to return to Downtown Volkswagen precisely BECAUSE of Mike Szafraniec! More