Volkswagen of Downtown Chicago

Very easy going, honest, clear, and conversational. Got me in and out of the dealership. Got me in and out of the dealership. More

Avery made my car-buying experience smooth and stress-free! She was knowledgeable, patient, and never pressured me. She helped me find the perfect car within my budget and made the whole process e stress-free! She was knowledgeable, patient, and never pressured me. She helped me find the perfect car within my budget and made the whole process easy. Highly recommend Avery for a great, hassle-free experience! More

The buying process was seamless. The sales staff was knowledgeable and Mr Luckett guided us through the closing process by providing clear information and choices. I would recommend The sales staff was knowledgeable and Mr Luckett guided us through the closing process by providing clear information and choices. I would recommend him to friends and family More

Davis was knowledgeable and professional. He made my car buying experience enjoyable, I would recommend Volkswagen of Downtown to everyone He made my car buying experience enjoyable, I would recommend Volkswagen of Downtown to everyone More

VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More

Convenient location in Gold Coast with a great selection - personally shopping for an SUV. Davis worked with us throughout the process and had great knowledge of the models and their packages. Quick, thorou - personally shopping for an SUV. Davis worked with us throughout the process and had great knowledge of the models and their packages. Quick, thorough deal - purchased an Atlas. Thank you! More

They tried to fix my car 5 times and my car is still not fixed fixed More

It's a decent dealership. I brought my first truck from here & glad of my choice! I brought my first truck from here & glad of my choice! More

I purchased my new vehicle, when I got in to drive it home, my low tire pressure light was on, I went back in the building and told them, they said it’ll go away once I start driving, i live in south wes home, my low tire pressure light was on, I went back in the building and told them, they said it’ll go away once I start driving, i live in south west Indiana and I had an hour and a half drive. The light never went off, when I got home I checked the tire, it had 14 lbs of air in the tire, so I filled it up with air, the next morning I check it again and once again it lost air m, I took it to a local Honda dealership and they found a nail in my tire, I was very upset. Also when I purchased my car the only things I received with my vehicle with purchase was the keys, I asked for papers for a bill of sale and they said they didn’t have any papers they would be sent to me once they received the loan from the bank. The loan went through, I never received anything, I contacted the dealership once more by email, he also told me there was no papers until the loan went through which I was confused because it already went through. I went to the license branch to get my plates. At the bmv I was informed that I should have received my bill of sale with my vehicle and I never should have drove the vehicle off the lot without it, at the bmv I contacted the dealership and informed them and I was sent the bill of sale immediately via email why this wasn’t done when I purchased. My car is still questionable. Horrible service!!! Horrible staff More

This dealership and the Honda connect to it are the worst in the city. Horrible customer service. in the city. Horrible customer service. More