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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,606 reviews

September 27, 2024

Celia Mijangos went over and beyond to find me a finance. She really didn’t stop until I was satisfied. Thank you so much for making my day so special. More

by Keshia1_j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Volkswagen of Downtown Chicago responded

Keshia, Thank you for sharing your experience with us! We're happy to hear it went well working with Celia and truly appreciate your feedback.

September 27, 2024

Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. More

by AZolicoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Volkswagen of Downtown Chicago responded

Hi. Please give me a call. I would like to see what happened and see how I can make it right. You can call or text me- whatever is easiest for you but please give me an opportunity to help. Thanks! Mike, GM, 847-477-3724

September 25, 2024

Its always a pleasure coming to this dealership. They're always friendly and fast on service! More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

September 22, 2024

Fred was so easy to work with. He accommodated all my needs. The facility was clean, and the coffee was decent! More

by laurengiampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Lauren, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred and our team, and we look forward to working with you again.

September 21, 2024

I was told I needed a new wheel bearing on a 2023 atlas with only 19k miles. Took it to two other shops and they found nothing wrong with the wheel bearing. Dealerships pray on the trust of women and it’s More

by mcgaughyrachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Volkswagen of Downtown Chicago responded

Hello Rachel. This car was in a collision. A bad collision that required the car to be towed here. So yes it is a 2023 with 19K miles but the damage is from an accident, not a part failure. That is why it is not being covered. I can assure you the techs do not know what gender, age, race customers are. The techs only see the cars and make recommendations based on the car. This car is in need of a body shop and was towed in from being in an accident. We are going to try and get some additional things covered under warranty and if not, your vehicle insurance should be able to cover some of these items. This does not seem like a fair review based on the situation. Thank you

September 21, 2024

Thank you my friend for everything, I appreciate your hard work and support, you make my day 🫡 More

by Ahmed A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Volkswagen of Downtown Chicago responded

Ahmed, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 20, 2024

Celia has helped us from the first moment, making sure we had a smooth transaction taking all our needs in account More

by Davide Picciotto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review, Davide! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

September 20, 2024

Mrs. Celia Mijangos is a amazing sales executive she really helpful and she is a awesome person I will tell everybody to go to her because she has patience Thank you for helping my wife find her Dream C More

by gavinh0670
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much, Gavin, for your excellent review! We are so glad that Celia had the opportunity to work with you and your wife and we are thrilled that you both found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

September 19, 2024

Service staff are always professional and helpful. Repair work always completed in a timely manner. More

by WINLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syrell Fuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

September 19, 2024

Everyone was helpful and kind , the car is great over all and Celia was a great help! More

by Mariah A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia
Report | Print
Sep 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review, Mariah. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

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