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Volkswagen of Downtown Chicago
Chicago, IL
3,190 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,190 reviews
December 23, 2025
Luis Alberto Torres was a tremendous help. He's knowledgeable, respectful, patient, and easy-going. He respected my autonomy as a buyer. I highly recommend him especially if you are a He's knowledgeable, respectful, patient, and easy-going. He respected my autonomy as a buyer. I highly recommend him especially if you are a Spanish speaker. More
by maricela3425
December 19, 2025
I recently leased a new vehicle from Volkswagen of Downtown Chicago and had a disappointing experience related to billing and customer service. I was told by the dealership staff that although my last Downtown Chicago and had a disappointing experience related to billing and customer service. I was told by the dealership staff that although my last payment on my previous lease might be processed, I should pay it, and they would reimburse me directly to avoid any issues with my credit. Over a week later, I noticed that my old car was still listed on my account, and VW Credit informed me that they could not halt the payment because the car hadn't been officially checked in (even though the dealership had received it 10 days before the payment was due). For over a week, I tried calling the dealership to clarify next steps, but my calls would either go to a voicemail that was disconnected, or I was told someone would call me back—no one ever did. When I finally visited the dealership in person, I was informed they could not reimburse me as previously promised, and I was left to resolve the issue on my own. This experience has left me feeling misled and unsupported, both in terms of communication and resolution. I hope the dealership improves its transparency and responsiveness for future customers. More
by Tiguan2022
Employees Worked With
December 17, 2025
I am writing this review to warn others. This dealership held my girlfriend's car for FIVE FULL DAYS to repair a single damaged rim and tire. The delay itself was unreasonable, but the compl This dealership held my girlfriend's car for FIVE FULL DAYS to repair a single damaged rim and tire. The delay itself was unreasonable, but the complete lack of communication was appalling. We were given no updates, no timeline, and were left in the dark. When she finally went in person to politely inquire about the excessive delay, the manager, Fred, responded by threatening to call the police on her for simply asking a question. This is not how you treat customers. The service experience was horrific, unprofessional, and frankly, intimidating. We will never return and advise you to steer clear unless you enjoy being ignored and then threatened when you ask for basic information. More
by richard.flemister
Employees Worked With
December 09, 2025
Kelia is truly outstanding, incredibly kind person, professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership w professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him. My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department. More
by matijasevicuros
December 07, 2025
My mom and her friend came into this dealership today and were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he wa were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he was trying to scam them with a car for 28,000 when it was typically in the 20-22,000 range and they decided to move on to a different dealership. They ended up going to the dealership in crystal lake and ended up buying the Jetta within two hours with PROPER service. This level of disrespect should not go unpunished. I couldn’t believe what I heard when my mom explained what happened and had me fuming. The woman who was there was nothing but helpful and sweet and is the only reason I didn’t give the dealership a zero star review, but this “man” only cares about a payday and will treat you like pond xxxx because you don’t buy from him. Not only did he lose a sale from a person who came in planning on buying a Jetta but he costed the dealership a sale as well. I guess “the customer is always right” doesn’t apply here. My mom and her friend didn’t throw around nasty words like this guy, they just said “let’s go” and then told the woman “she should find another place to work” because clearly having people like this man employed is pretty sad. If I was there I don’t know how I would’ve reacted to that disrespect to my mother. Never disrespect your customers like this because it is just ridiculously wrong on so many levels. The fact that you had the AUDACITY to tell a customer to “f*** off” should be instant firing. Disgusting. Now go f*** yourself for saying that to my mom. You big man. More
by Keegan Melaniphy
December 06, 2025
Came to get a new battery for my key and Fernando was very helpful and answered all my questions. very helpful and answered all my questions. More
by dejanee1212
Employees Worked With
December 02, 2025
Exemplary service from Fernando in the parts department which is par for the course….great dealership in general!! which is par for the course….great dealership in general!! More
by circleproductionsllc
Employees Worked With
December 01, 2025
Wonderful guest service - super nice dude that helped me very quickly with exactly what I needed very quickly with exactly what I needed More
by aspaniolo
Employees Worked With
November 30, 2025
Luis was great at assisting me with my vehicle purchase. He went above and beyond. Thanks Luis. He went above and beyond. Thanks Luis. More
by sakenawright
Employees Worked With
November 29, 2025
Great client service I was in and out in less than hour thanks for the help thanks for the help More
by gabriel
