Volkswagen of Downtown Chicago

The dealership is great. They worked with me to get some workable numbers. The dealership itself is a nice facility! They worked with me to get some workable numbers. The dealership itself is a nice facility! More

I appreciate going there. They were very friendly gave me a more than enough information. In regards of the vehicles gave me proper understanding on what I need to know I need They were very friendly gave me a more than enough information. In regards of the vehicles gave me proper understanding on what I need to know I need to do. More

From the time i stepped foot inside Volkswagen dealership downtown Chicago. I was greeted and immediately helped. Thanks to Ahad Aamer Rocco Cesario and the finance Department. downtown Chicago. I was greeted and immediately helped. Thanks to Ahad Aamer Rocco Cesario and the finance Department. More

There was little to no communication about the factory recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never r recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never receiving a reply. When finally spoke to Luis he told me no messages had been delivered. At 11:30 am he told me he was on the phone with my warranty provider about my coverage and at end of day when I spoke to him to inquire about the status of the warranty repair he told me he had just gotten off the phone with them, which means that one or the other wasn't true. He also told me that the dealership would perform a good will replacement on the console around the stick shift because I explained that the finish was peeling off and was razor sharp. My wife and I have cut ourselves multiple times on it. He then rescinded this offer and tried to quote me for the repair that he said would be complimentary More

Melissa- absolutely the kindest souls in the building along with the rest of the team. This was my first time financing and she walked me through everything, gave me advice, listened to me and catered to along with the rest of the team. This was my first time financing and she walked me through everything, gave me advice, listened to me and catered to my specific needs such as wanting to have heated seats. I’m so thankful for her, and in the entire process, she kept a beautiful smile on her face. This not only showed that even in my frustration, she still did everything in her power to make sure I had the car of my dreams while here in the city. I’m so thankful for her and I am still so thankful for being able to drive around the city as a VW girlie. Thanks Melissa girl. I’ll definitely be seeing you soon! Best, Jordan. More

Great team here! This is my 5th car from this dealership, so I consider myself experienced with this dealership. They always meet me where I’m at and handle the discu This is my 5th car from this dealership, so I consider myself experienced with this dealership. They always meet me where I’m at and handle the discussion, the negotiations and the overall transaction in a way that meets my needs, which have been ever changing over the years. Professionals and I’m planning to keep bringing them my business. More

I had a phenomenal experience buying my new atlas! Will be coming back ! Thank you all! Jimmy Was great Will be coming back ! Thank you all! Jimmy Was great More

Jimmy was very easy and professional to work with ! I recommend them in buying your next car ! I recommend them in buying your next car ! More

Fantastic service! Jimmy was so easy to work with and very funny! We are loving the new car so far. Thanks so much. Jimmy was so easy to work with and very funny! We are loving the new car so far. Thanks so much. More