Viva Toyota of Las Cruces

Viva Toyota of Las Cruces responded

Thank you for your feedback! We’re pleased to hear that the service met your expectations. We appreciate your patience with the feedback process. If you have any further comments or need assistance, feel free to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

I’m truly sorry to hear about your recent experience and the issues you’ve encountered. It’s concerning to learn about the problems with your windshield wipers, the potential crack in your windshield, and the loose component causing a thumping sound. We strive to provide high-quality service, and it’s clear that we fell short in this instance. Your feedback is important, and I will personally address these concerns with our team to prevent similar issues in the future. Please reach out to me directly so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and I want to ensure we make this right for you. Thank you for bringing this to my attention. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

Dear BTHOMBLEE, Thank you for your kind words and for being a valued customer! We're thrilled to hear that our staff consistently provides you with helpful and kind service. It’s also great to know that we’ve been able to get your truck ready ahead of schedule at every appointment. We appreciate your trust in us and look forward to continuing to exceed your expectations. If you ever need anything, we’re here to help!

Viva Toyota of Las Cruces responded

Dear HEDIEAP, Thank you for taking the time to share your experience with us. We sincerely apologize for the long wait time during your recent visit. This is not the level of service we strive to provide, and we understand your frustration. Your feedback is important, and we'll be reviewing our processes to ensure that appointments are handled more efficiently in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly. Thank you for bringing this to our attention.

HEDIEAP responded

Thank you for your feedback. I will hope your service department wildlings be more efficient the next time I use it. Thank you again. Hedie Segreto

Viva Toyota of Las Cruces responded

Dear VANEKERENR, Thank you for your feedback and for trusting us with your repair. We’re glad to hear that everything seems to be working well now. However, we apologize for any confusion or lack of information regarding our in-house financing options. We take your concerns seriously and will work to improve our communication on this matter. If you have any further questions or need clarification, please don’t hesitate to reach out. We’re here to help and ensure you have all the information you need.

Viva Toyota of Las Cruces responded

I’m truly sorry to hear about your recent experience and the issues you encountered. It’s concerning to hear that your oil change wasn’t performed as expected, and that the service indicators and window sticker were not updated. This is certainly not the level of service we aim to provide. We understand why this would be frustrating, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable, and we will investigate this matter to ensure such issues are addressed. If you would like to discuss this further or have any additional concerns, please feel free to reach out to me directly. Thank you for your past business, and I hope we have the opportunity to serve you better in the future.

Viva Toyota of Las Cruces responded

Thank you for your positive feedback! We’re pleased to hear that your warranty repair was completed in a timely and professional manner. It’s great to know that our service advisor and tech team were able to efficiently address your needs and get you taken care of. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need any further assistance or have additional questions, please don’t hesitate to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

I’m sorry to hear about your recent experience with us. It’s concerning to learn that you felt our service was lacking and that you were uncomfortable during your visit. This is certainly not the impression we want to leave. We take pride in our work and strive to provide excellent service to all our customers. Your feedback is important to us, and we will address these concerns with our team to ensure that we improve and provide a better experience in the future. If you’d like to discuss this further or have any additional feedback, please feel free to contact me directly. Thank you for bringing this to our attention. Best regards, Pedro Hernandez General Manager Viva Toyota

Viva Toyota of Las Cruces responded

Muchas gracias por tus amables palabras! Nos alegra saber que amas a Viva Toyota en Las Cruces. Si alguna vez necesitas algo o tienes preguntas, no dudes en contactarnos. Estamos aquí para ayudarte, ya sea en Las Cruces o en Deming. Saludos, Pedro Hernandez Gerente General Viva Toyota