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Viva Toyota of Las Cruces
Las Cruces, NM
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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325 Reviews of Viva Toyota of Las Cruces
August 29, 2024
After being a Toyota customer in las Cruces for years, I considered changing to another service center last month, but decided to give Viva Toyota another chance. Things seemed more organized and friendlie considered changing to another service center last month, but decided to give Viva Toyota another chance. Things seemed more organized and friendlier this time. I am glad we took a chance, and am hopeful things will continue in a positive manner. More
by SJPLOSS
Verified CustomerEmployees Worked With
Anthony Goulart
August 10, 2024
We recently bought a new Toyota Tundra from Viva Toyota. It was a great experience. We were treated very nicely and worked through several options, test drove different versions and talked about financing o It was a great experience. We were treated very nicely and worked through several options, test drove different versions and talked about financing options over a couple of days. In the end, our salesperson helped us make the perfect choice. Much appreciation for her, Shelley, for doing the right thing and helping us find the right fit for what we needed. We are very happy and grateful. More
by robrodgers700
Employees Worked With
Shelley Karl
April 30, 2024
We’ve visited this dealership three times In the last month to shop for vehicles. Not once has a salesman approached us in the building or on the lot. Their inventory of new vehicles appears to be very month to shop for vehicles. Not once has a salesman approached us in the building or on the lot. Their inventory of new vehicles appears to be very limited, which is probably OK because No one there seems to have any interest in promoting it or in approaching customers. As much as we Like the Toyota brand, and we have owned four since 2000, it’s not likely we will pursue a purchase from Viva of Las Cruces. This is a huge and disappointing contrast from 2018, when I purchased A RAV4 from Vescovo Toyota, before they sold the dealership to Viva. More
by Disappointed potential customer
Employees Worked With
No one was interested in helping us and no sales person approached us
June 06, 2023
Viva Toyota of Las Cruces is a dishonest and disreputable dealership. Shopping for a car with my wife, exploring options and looking for something that would work well for her. She liked the Rav4 so naturall dealership. Shopping for a car with my wife, exploring options and looking for something that would work well for her. She liked the Rav4 so naturally we went to the local Toyota and test drove it. The salesman we were approached by claimed to also be the finance manager and over the course of conversation he told us that no one was selling cars for at or under MSRP and we wouldn't find deals right now, mind you we never began to talk about price. Any dealer that thinks its ok to rip off customers by adding dealer markup doesn't deserve to be in business and certainly won't have mine. We ended up going down the street and purchasing from Borman and had a great buying experience. More
by Tony
Employees Worked With
Finance Manager/Sales, Pedro Hernandez
January 08, 2023
I bought a used Toyota RAV4 from this dealership in June 2022. The car is acceptable, although I paid a premium price for it since there was a shortage of used cars due to the pandemic. The problem I’ve had 2022. The car is acceptable, although I paid a premium price for it since there was a shortage of used cars due to the pandemic. The problem I’ve had is they have not yet sent me the permanent plates or title and it’s been 7 months since I bought it. I live in Texas and that’s where they are supposed to register it. I keep getting the runaround about why they haven’t accomplished this. According to the latest excuse, the person doing the registrations did it wrong, then they hired a 3rd party company to do it, then the Texas DMV rejected it because the inspection was more than 90 days ago. I’m having to hire an attorney. I really want to just bring the car back and have my money refunded since I’m tired of dealing with them. The manager is useless. I’ve called the Toyota corporate office and filed a complaint, all they did was refer me to the manager. Worst experience I’ve ever had buying a car. Definitely stay away from them!! More
by Dontgohere
Employees Worked With
John Chavez, Vanessa Baca, Pedro Hernandez
January 04, 2023
Disappointed with Service Department because of their service, professionalism & lack of customer service & not sure the service order was done. The Sales Dept. manager was polite when I voiced my conce service, professionalism & lack of customer service & not sure the service order was done. The Sales Dept. manager was polite when I voiced my concerns but will never return to this dealership again. More
by Blanca
Employees Worked With
Michael & Jesse
December 27, 2022
Please tell me exactly what “supplies” and “Env Fee” is related to an alignment… my alignment was quoted at $179.95 (labor with no parts). When I picked up car, I was charged an extra $19.95 for these afor related to an alignment… my alignment was quoted at $179.95 (labor with no parts). When I picked up car, I was charged an extra $19.95 for these aforementioned “services”. Person checking me out could not explain what these charges were for….??? More
by Nm_skibunny
Employees Worked With
Don’t know
December 19, 2022
I would like to personally thank Christina for going above and beyond when helping my mom get her licenses plate. I am not sure where things went sideways in the process but, Christina took the time to above and beyond when helping my mom get her licenses plate. I am not sure where things went sideways in the process but, Christina took the time to make sure things were straightened out and she personally made it a point to make sure we got the plates ASAP and they were put on Mom's vehicle. Thanks again for the fantastic customer service, Christina! v/r Lindsey More
by Lindsey
Employees Worked With
Christina
