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Viva Toyota of Las Cruces

Las Cruces, NM

3.5
325 Reviews

780 S. Valley Dr.

Las Cruces, NM

88005

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325 Reviews of Viva Toyota of Las Cruces

August 31, 2024

fast and friendly service; clean ; i will say that the only thing that was a little aggravating is that i was charged a fee for the credit card use; it was not that way last time i serviced the vehicle. t More

by EVA.ONTIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
August 31, 2024

The service manager understood my problem and scheduled me for service right away. As there were a few big jobs in progress, the dealership spotted me a Lyft ride to take me home so that I could work while More

by KMFINLATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
Sep 06, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your feedback! We're glad to hear that our service team was able to assist you quickly and that you had a positive experience with the complimentary Lyft rides and tire repair. Your suggestion about keeping coffee and tea stocked is noted, and we'll work on improving that for our guests who choose to wait at the dealership. We look forward to continuing to take care of your vehicle in the future! Best regards, Pedro Hernandez General Manager Viva Toyota

August 31, 2024

The salesperson we worked with did a great job. Tried his best to keep us entertained while the vehicle we were looking at was one 2 hour test drive More

by RLVENDRELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
Sep 06, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your review! We're glad to hear that our salesperson did a great job keeping you entertained while you waited for the vehicle. We appreciate your patience and hope the rest of your experience went smoothly. If there's anything else we can assist you with, don't hesitate to reach out! Best regards, Pedro Hernandez General Manager Viva Toyota

August 31, 2024

Normally my service takes between an hour and an hour and a half. It took nearly 4 hours to complete and wasn’t fully completed. When I received my vehicle shortly after 11 (service was scheduled for 7:30) i More

by Eli K Whitney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew, Reyes
Sep 06, 2024 -

Viva Toyota of Las Cruces responded

Hi Eli, Thank you for taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered during your recent service visit. The extended wait time, the oil cap issue, are certainly not reflective of the standard of service we aim to provide. We are grateful that you brought these issues to our attention and will address them with our service team to prevent this from happening again. I’m glad that Andrew was able to assist you well, but we understand that the overall experience fell short of your expectations. Please know that we are committed to ensuring a satisfactory resolution for you. Best regards, Pedro Hernandez General Manager Viva Toyota

August 30, 2024

I've left at least 3 messages to make an appointment in service. No response! I was there on August 2, but my maintains light has come on again. More

by GINGERBERRY48
Recommend Dealer
No
Employees Worked With
I don't have any names to enter. I got no response to my .essaves
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

I’m truly sorry to hear that you’ve had trouble getting in touch with us to schedule a service appointment. This is not the level of service we aim to provide, and I apologize for any inconvenience this has caused. I will look into this issue personally to ensure that your maintenance light is addressed promptly. Please contact me directly and I will make sure your appointment is scheduled as soon as possible. Thank you for your patience, and I look forward to resolving this for you. Best regards, Pedro Hernandez General Manager Viva Toyota

August 30, 2024

Always great service when I go in for my oil change. Wait is never too long. More

by NJMAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Judiscak
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your positive feedback! We’re thrilled to hear that you consistently receive great service and that your wait time is always reasonable. We appreciate your continued trust in us for your oil changes and look forward to providing you with excellent service in the future. If you need anything else, please feel free to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

August 30, 2024

They have always been great there , very helpful and get the job done in a very timely manner . More

by JACKYDJENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your kind words! We’re delighted to hear that you’ve consistently had a great experience with us and that our team has been helpful and timely. Your satisfaction is our priority, and we appreciate your continued support. If you ever need anything or have any questions, please don’t hesitate to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

August 30, 2024

The service technician discovered another problem that had to be fixed. VERY GOOD!!! Thanks for discovering it. More

by JABRIGGS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Schauer
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your feedback! We’re glad to hear that our service technician was able to identify and address an additional issue with your vehicle. Your satisfaction is important to us, and we appreciate you acknowledging the thoroughness of our team. If you need any further assistance or have any other questions, please feel free to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

August 30, 2024

Service was much better than my previous visit. I received more information from the service manager on the status of my Toyota. More

by DAMIANTORRES98087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for sharing your feedback! We’re pleased to hear that your recent service experience was much better and that you received more information from our service manager. We’re committed to improving our service and ensuring that our customers are well-informed. If you have any further questions or need additional assistance, please don’t hesitate to contact us. Best regards, Pedro Hernandez General Manager Viva Toyota

August 30, 2024

I made an appointment to get my Tacoma serviced and it got done in about an hour. Thanks! More

by JOHNNYVIJIL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your feedback! We’re glad to hear that your Tacoma service appointment was completed efficiently within an hour. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again! Best regards, Pedro Hernandez General Manager Viva Toyota

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