Vision Hyundai Henrietta Rochester - Service Center

Each time during my last three visits I've had service done to my car including just getting an inspection. I haven't been notified either time when my car is finished, after waiting for a while I usually done to my car including just getting an inspection. I haven't been notified either time when my car is finished, after waiting for a while I usually take the initiative to ask if my car is finished and ironically right after asking that's when I'm informed that it's finished. I decided not to do a survey based off of a couple bad appointments but a third time is an issue. More

Great customer service 👏 and attention to what we need as a customer and friendly attitude. as a customer and friendly attitude. More

Great service - friendly team - for right in and out. Even filled my windshield wiper fluid. Even filled my windshield wiper fluid. More

went in for first year inspection and called ahead about rear window not working. passed inspection but never did work on window rear window not working. passed inspection but never did work on window More

Great experience, very smooth . My car was ready quickly and drop off was easy. I do wish they had a shuttle though My car was ready quickly and drop off was easy. I do wish they had a shuttle though More

Service was prompt, courteous, and complete. However, I didn't appreciate them trying to sale me more tires than I needed. However, I didn't appreciate them trying to sale me more tires than I needed. More

Service center person was great, answered couple questions re: technology I had. Appointment I had for oil change.was on time and completed in amount of time I was told. questions re: technology I had. Appointment I had for oil change.was on time and completed in amount of time I was told. More

The service team is always polite and helpful. The only thing that would make it better is to improve communication and give the customer more frequent updates. Also, no human answers the phone…e The only thing that would make it better is to improve communication and give the customer more frequent updates. Also, no human answers the phone…ever! They always call back, but the system is not a good one. I also have no luck scheduling service online. I usually drive to the dealership to talk to a human. More

Service always explain the nature of the job that need to be performed before starting. be performed before starting. More

We did two cars, an oil change and two inspections. Went well and fast Staff was very helpful. Brandon got me in on a short notice, thank you. Went well and fast Staff was very helpful. Brandon got me in on a short notice, thank you. More