Vision Hyundai Henrietta Rochester

The customer service has not been ideal. The online scheduler is frequently down and it has been very difficult to make appointments via phone. They almost didn't honor my free oil change co The online scheduler is frequently down and it has been very difficult to make appointments via phone. They almost didn't honor my free oil change coupon because I was told "they are no longer accepted." The only reason it was accepted was that the manager was helping another customer for a prolonged period of time so my attendant approved it, but did take my coupon card which had one more available oil change. This coupon code was initially given to me in the first place because this dealership did a mileage service and charged me without my knowledge after I had already gotten it done at a different Hyundai dealership. More

Service too expensive service too expensive service too expensive service too expensive service too expensive service too expensive service too expensive service too expensive! expensive service too expensive service too expensive service too expensive service too expensive service too expensive! More

Convenient location, friendly and helpful staff, great inventory on the lot and available at other locations inventory on the lot and available at other locations More

I was very pleased with the dealership. As we was great to work with and was very helpful! As we was great to work with and was very helpful! More

The service writers are amazing, communicated well and resolved my problem il keep coming back resolved my problem il keep coming back More

Supposedly rotated tires and checked pressure. However, even though paperwork said this was done (pressure to 35lbs), the pressures read at 26 on our way home. Questionable as to whether the tir However, even though paperwork said this was done (pressure to 35lbs), the pressures read at 26 on our way home. Questionable as to whether the tires were actually rotated. More

Ok experience - the odds things that happened to me there were 1) they wanted to change the car I was buying after I put a deposit down, 2) They wanted me to join the Parma/Hilton Historical Society in order were 1) they wanted to change the car I was buying after I put a deposit down, 2) They wanted me to join the Parma/Hilton Historical Society in order to secure financing (not making that up), and 3) There were digital documents that had errors that I had to sign anyway because "there was no way to change them". 4) The finance guy told me twice that he didn't know where the vehicle price came from after I questioned why it was different from any number I saw before. 5) They didn't let Hyundai know I bought the vehicle, so now I need to prove ownership in order to get the Bluelink (I didn't have to do this when I bought a similar vehicle last year). All a little fishy. More

The people were very accommodating. They bent over backwards to supply the right level of information without being overbearing I was also impressed with the knowledge of our sales per They bent over backwards to supply the right level of information without being overbearing I was also impressed with the knowledge of our sales person. I felt respected as a customer, received good information and was not pressured More

My favorite place in the entire world. My favorite boys to go to when I break my car. 10/10. <3 My favorite boys to go to when I break my car. 10/10. <3 More

I made an appointment for 8 am. My car did not get pulled in until 9. Why make an appointment if it is first come first serve. Work was completed properly. My car did not get pulled in until 9. Why make an appointment if it is first come first serve. Work was completed properly. More