Vision Hyundai Henrietta Rochester

UPDATE: It took going in, but the new finance person I spoke with on 1/18, Zach, (found out he hadn’t started yet when I’d called him the week before) immediately got on the phone with management who bega spoke with on 1/18, Zach, (found out he hadn’t started yet when I’d called him the week before) immediately got on the phone with management who began a formal investigation into the possible contract fraud situation that I’d been trying to get resolved for two weeks, and two days later, I can say we have reached a mutually acceptable solution and I can now go back to enjoying my beautiful new car. I want add that my salesman, Jim Tambe, had no part in this mess up as far as I know, and he went to bat for me to get a great deal on my lease, so no shade on him from me—and management moved fast to set things right once brought in. So while there seem to be some less than stellar apples there right now, I am not going to give a blanket bad review for my mixed experience. I will just say, buyer be careful. —————- They were great until there was a problem. I leased a beautiful new Venue on Dec. 13. Received my Hyundai Finance account information in the mail a few weeks later and noticed that a) contract date was different and b) monthly payment amount was different (not only different from what was on my signed contract, but different by $52+ a month!) I immediately called Hyundai Finance who said Vision had sent them the contract they had, so if it was wrong, it needed to be fixed by them. Called Vision and spoke with Terry Butler who seemed helpful at first, but then he got transferred the next week and passed it off to someone named Zach who never responded to my calls. I tried calling the salesperson who helped me, Jim Tambe, but his voicemail is always full. I got ahold of Billy in sales on Saturday (mind you we’re going on 2 weeks since my initial call). Billy said he’d call me back “in about 10 minutes” with some answers and definitely have Finance call me that day. I sent another email to Terry—who at least responded previously saying that he had talked to Vito, the rep, but “Vito’s a busy guy.” Then Crickets all around. And when I tried calling the dealership back Saturday afternoon, no one answered the phone. My incorrect payment amount payment is coming due Friday. I am very concerned about the poor post-sale customer service (lack of), and how my not paying my bill if not corrected in time will impact my credit health. I will keep trying to get this resolved, but I am very frustrated and unhappy with the post-lease signing treatment that I am getting. Complete opposite of sales customer service. This is my third leased vehicle with them and it may be my last. I don’t usually like to name names, but I feel this situation warrants it. More

Beware! If you like being scammed, this is the place for you!!! Underhanded at its best! If you like being scammed, this is the place for you!!! Underhanded at its best! More

They are very racist, and keeping their customers safe is not their 1st priority. They also are very poor and customer service not their 1st priority. They also are very poor and customer service More

Just purchased my fourth vehicle from Vision Hyundai, 2022 Hyundai Santa Cruz. I was so surprised how quickly they were able to locate the vehicle I wanted and within a week and a half was ready for the 2022 Hyundai Santa Cruz. I was so surprised how quickly they were able to locate the vehicle I wanted and within a week and a half was ready for the delivery. Salesman, Jim Tambe easy to work with and He kept me informed through whole way. I also have another vehicle A Hyundai Sedona hybrid that my wife drives needed some repairs. Greg Milano The service manager at Vision Hyundai has been my go to’s service tech for all my vehicles and I trust no one else and His Service department! It’s easy to write a great recommendation when it comes to Vision Hyundai in Henrietta. Respectfully another satisfied customer, George Bush More

If there was a rating lower than 1 star i would certainly give it to this dealership. Worst experience i’ve EVER had. Put my deposit down on a vehicle and was told it was mine & this dealership double sold t give it to this dealership. Worst experience i’ve EVER had. Put my deposit down on a vehicle and was told it was mine & this dealership double sold the vehicle and wanted me to wait for them to find me another one months down the road. Absolutely no communication from the salesman or General Manager as i was promised to keep me updated on the status of a new vehicle. Nothing but a disappointment and would never send ANYONE here to purchase anything. Absolutely furious! More

Greg is the best service manager. We have been buying and leasing cars from vision Hyundai in henrietta since 2003. The main reason we're still there is greg. Very honest and sweet We have been buying and leasing cars from vision Hyundai in henrietta since 2003. The main reason we're still there is greg. Very honest and sweet. Wouldn't go any place else More

Matthew made my day today! He had service tech change my oil & put air in my tires in 10 minutes! Who does that?! Matthew is extremely polite, kind & always has my back. He's a He had service tech change my oil & put air in my tires in 10 minutes! Who does that?! Matthew is extremely polite, kind & always has my back. He's a good guy. This is my 4th Hyundai in 9 years. Dear God/Goddess let there be 10 more cars in next 20 years. SallyAnn More

I was in the dealer on Saturday looking at a Pallsade Calllgraphy AWD MSRP of $51,245. Muneeb was the sales associate that greeted me. We went to his desk and asked me what I was looking for so I told hi Calllgraphy AWD MSRP of $51,245. Muneeb was the sales associate that greeted me. We went to his desk and asked me what I was looking for so I told him and for about the monthly payment. He looked and “That will never happen” never asked about trading in a vehicle and a down payment. I have a 2019 vehicle that is paid in FULL and estimated value at $19,500 and was going to be placing a $10,000 down payment total of about $30,000. None of this was asked. Financing only $20,00-$25,000 should be way under $500 per month. I told him I wanted to be under $500 a month. Again, absolutely NOTHING on his behalf was asked besides what I wanted. He was extremely rude, unprofessional, and disrespectful. I got up and walked out, I have done my research and had no financing. Vision lost a sale and a customer, I will NEVER come to this location, again. I am extremely shocked and disappointed. More

Very disappointed with the service I received at this dealership . I brought my car in for a rubbing noise in steering wheel and came out with a crooked wheel 5 times back to service and wheel still croo dealership . I brought my car in for a rubbing noise in steering wheel and came out with a crooked wheel 5 times back to service and wheel still crooked. Car drives terrible now and they seem to think that customers have time to keep spending hours there to fix a problem they created . I just want my car fixed right the way I drove it in there. Now I can’t trust anything they say. Everytime a different story. 😡 More

Joe is an excellent listener and very caring. He is very busy as the District Manager for Hyundai, but he always makes time to listen to customers and goes out of his way to help them. -SallyAnn busy as the District Manager for Hyundai, but he always makes time to listen to customers and goes out of his way to help them. -SallyAnn More