Vision Hyundai Henrietta Rochester

Very professional, customer focused, work done quickly, easy to schedule appointment for service, employees helpful easy to schedule appointment for service, employees helpful More

I had a quick and easy experience at Vincent Hyundai. Evan was my salesman, and he was great! Evan was my salesman, and he was great! More

Wow it was so nice to have Evan as my sales person. He was very friendly, knowledgeable, and made purchase enjoyable instead of stressful! He answered any and all questions I had. I was able to call or He was very friendly, knowledgeable, and made purchase enjoyable instead of stressful! He answered any and all questions I had. I was able to call or text him if I had a question. He didn't talk down to me or treat me like I was an idiot [most salesmen I have dealt with do].Lily in finance was great too! I will recommend my family and friend to deal with Evan if and when they are looking for a vehicle! More

Always helful,knowledgeable, and friendly, the service writers and staff are able to solve any issues quickly and correctly. even a routine maintenance appointment was easy to schedule and promptly atten writers and staff are able to solve any issues quickly and correctly. even a routine maintenance appointment was easy to schedule and promptly attended to. More

Tylor in Service goes above and beyond to be helpful and get things done right. get things done right. More

Everything went fine and smooth. Tim did a great job and so friendly. Highly recommend vision. Tim did a great job and so friendly. Highly recommend vision. More

Timmy D from the dealership was absolutely excellent! His service was outstanding. Timmy went above and beyond to ensure a smooth car-buying experience. Highly recommended! His service was outstanding. Timmy went above and beyond to ensure a smooth car-buying experience. Highly recommended! More

On day of picking the new car. The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addres The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addressed. The car detailers at the time they were prepping the car for delivery should have brought it to the attention of a sales manager to put a hold on the delivery until it was resolved. Extensive scratches were present on the driver door, rear passenger door as well as hood area. Once the car was finally completed with repairs I was called in the am and advised the car was ready for pick-up. I arrived at 1pm to find the salesperson that sold me the car quit. I reported to the service department who then sent me to the cashiers desk then back to the service department only to be advised they didn’t have the car onsite as it was still in Greece at the paint shop. It was apparent that no one had a clue! I ultimately left with high blood pressure and very angry. Later in the pm a representative from the dealer delivered the car to me directly. The car was filthy with paint dust all over the car and the hood scratch was still heavily present. I did send photos to a sales manager. My wife also pointed out that the sparkle in the paint that the car had, didn't have the sparkles on the two doors repainted so for her perfectionist eyes it stands out. Overall the experience was a nightmare. I have yet to receive an apology from the dealership or an offer for any resolve or compensation. What I got was a new car with non matching repainted doors and a hood scratch. The learning is: Never take a car on delivery that isn’t perfect in all respects. You’re better off holding out and either wait for correction or go to another dealer. I have bought a lot of cars over the years. I will say Vision Hyuandai Henrietta is definitely not a a Kitty Vanbortle, or Bob Johnson. We have bought cars from Vision Kia and had a wonderful experience at both East Rochester and Cananadaigua. More

I think they did a great job very helpful Always nice to deal with good job deal with good job More