Vision Hyundai Henrietta Rochester

I am very frustrated lately with this dealership. Every time I calk I have to leave a message for the service department. Last time I called I never got a call back. I had to call again after waiting Every time I calk I have to leave a message for the service department. Last time I called I never got a call back. I had to call again after waiting for 3 days for a call back. I have never had to leave messages before but this past year it has been ridiculous. I am very disappointed in the quality of customer service. More

I wanted to extend my heartfelt thanks to the entire team at Vision Hyundai Henrietta for making the purchase of this vehicle such a seamless and enjoyable experience. We are thoroughly enjoying the ride at Vision Hyundai Henrietta for making the purchase of this vehicle such a seamless and enjoyable experience. We are thoroughly enjoying the ride, comfort, and features of our new car. It certainly turns heads and makes every drive something to look forward to. More

This was a great experience. We were able to meet most of the team (it felt like atleast). Tim, our salesman, was very honest and authentic. June (salesman helping out) and We were able to meet most of the team (it felt like atleast). Tim, our salesman, was very honest and authentic. June (salesman helping out) and Joe (finance) were great with the trade appraisal and getting it to a number that made me happy to get the deal done. Zack, in finance, worked extra hard on getting us the best rate. Overall, my wife and I had a great experience and you can feel the team atmosphere. Thank You Vision Hyundai! Mike & Brittany More

Best experience I’ve ever had buying a car! Ran me through tons of different options. Got me the SUB and price I wanted! Walked out with my dream car that day, and even fed me chocolates! Ran me through tons of different options. Got me the SUB and price I wanted! Walked out with my dream car that day, and even fed me chocolates! More

I was not informed about Xmi radio also I didn't appreciate not being informed about my credit I think that if your buying a car you should be informed appreciate not being informed about my credit I think that if your buying a car you should be informed More

Matthew lied that the drive testing was about 1 hour but the car was in the backyard standing for two hours I made an appointment online and your store texted me for confirmation but the system did not show the car was in the backyard standing for two hours I made an appointment online and your store texted me for confirmation but the system did not show up for my appt upon my arrival. The multi-point inspection was done but they did not top off all liquids-another lie! What a huge disappointment! I missed the team at your store 5 years ago and I have been a customer at your store since 2001 and the old team was gone! More

Here's an unbelievable idea. Someone at a car dealership who will bend over backwards to get your great price and sincerely wants to help you. That's Tim, bought a Nissan lxs fro Someone at a car dealership who will bend over backwards to get your great price and sincerely wants to help you. That's Tim, bought a Nissan lxs from him and the experience was nothing less than shocking satisfaction. Go see him! And then Tim goes way out of his way to deliver the vehicle personally! Tim provided an experience that was nothing less than perfect. More

People were friendly, knowledgeable, and honest. We were surprised by some of the add-ons that were put on our bill, but the employees helped to take some of the cost off. The purchase process took We were surprised by some of the add-ons that were put on our bill, but the employees helped to take some of the cost off. The purchase process took longer than expected. More

I had a fantastic experience at this dealership! Tim was friendly, knowledgeable, and went above and beyond to help me! Tim was friendly, knowledgeable, and went above and beyond to help me! More

What an absolute waste of time! We called 3 times during the week to confirm and make sure the 2 cars we wanted to test drive were available. We drove 1.5 hrs to see them. The firs We called 3 times during the week to confirm and make sure the 2 cars we wanted to test drive were available. We drove 1.5 hrs to see them. The first car had a chunk of paint missing down to the frame that was not visible in any photo and it was going to rust. They would not be fixing it. Ok. So, let's move on. Um...first they tell us they can't find the key to the second car. Then, 20 minutes later they tell us, oh, we found that key, but "it's all messed up" so we need to find the second key. Another 15 minutes. Nope. No key. So, then I start asking questions- "when we called 3 times, and you said that the cars would be ready for us to test drive.....um...were you lying? How did you get the car here without a key? Can I see the "messed up" key?" Amazingly, they once again could not find the first "messed up" key again. We left. We won't be back. More