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Vision Hyundai Henrietta Rochester

Rochester, NY

4.5
1,120 Reviews
In addition to providing the drivers of Henrietta, New York with a cornucopia of new Hyundai Elantra, Sonata, Tucson, Santa Fe Sport, Accent vehicles and pre-owned cars, we at Vision Hyundai Henrietta are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Hyundai lease and financing experts. But wait, there’s more. After you’ve left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Hyundai car share, our Hyundai Elantra, Sonata, Tucson, Santa Fe Sport and Accent service technicians are available to carry out your model’s routine maintenance needs. Moreover, our comprehensive parts center houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Vision Hyundai Henrietta are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2525 West Henrietta Road Rochester, NY we’re happy to continue the conversation and answer any questions.
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2525 West Henrietta Rd

Rochester, NY

14623

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Showing 1,120 reviews

May 22, 2024

Service department is good. I would have given 5 stars, but I hate it that I always get a sales call when I bring my car in for service. I am not interested in trading in my car More

by ABFARRINGTON292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 21, 2024

Everyone in the service department is pleasant and easy to work with. I brought my car in for routine maintenance and was out in about one hour. The waiting area has plenty of space to accommodate customer More

by cwinslow
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 18, 2024

Each time during my last three visits I've had service done to my car including just getting an inspection. I haven't been notified either time when my car is finished, after waiting for a while I usually More

by Javaris Tramel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

We value and appreciate your business, Javaris. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 18, 2024

Great customer service 👏 and attention to what we need as a customer and friendly attitude. More

by csantia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2024

Great service - friendly team - for right in and out. Even filled my windshield wiper fluid. More

by dcator1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
May 17, 2024 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 16, 2024

Great experience, very smooth . My car was ready quickly and drop off was easy. I do wish they had a shuttle though More

by davidwotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 16, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

May 16, 2024

Service was prompt, courteous, and complete. However, I didn't appreciate them trying to sale me more tires than I needed. More

by sharon.dewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback, Sharon.

May 16, 2024

went in for first year inspection and called ahead about rear window not working. passed inspection but never did work on window More

by mikeyb68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

May 14, 2024

The service team is always polite and helpful. The only thing that would make it better is to improve communication and give the customer more frequent updates. Also, no human answers the phone…e More

by Cdeeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
May 15, 2024 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

May 14, 2024

Service center person was great, answered couple questions re: technology I had. Appointment I had for oil change.was on time and completed in amount of time I was told. More

by Ltessier 14615
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember.
May 15, 2024 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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