Victorville Chevrolet

Went in for a $95 oil change and wanted to diagnose why the car sometimes loses power preventing ignition. I suspect that it might possibly be a wire to the battery or something to do with the security bu the car sometimes loses power preventing ignition. I suspect that it might possibly be a wire to the battery or something to do with the security built into the radio, which has malfunctioned. The radio screen is completely non-responsive as the touch system has failed. For a diagnostic fee of $189, all that was done was to acknowledge the radio was broken and that it would cost over $1300 to replace, with over $500 of the cost being labor. Repairs were refused because of the cost, thereby not being able to waive the $189 diagnostic fee although there was nothing really to diagnose regarding the radio--my issue was more of why the car sometimes does not turn on. Strangely, that diagnosis is not mentioned anywhere in the summary of services performed. This dealership is set on extremely high labor costs and inflated hourly estimates. It's one thing to sell a relatively cheaply built stock radio for over $700. It's a genuine part sold thru a dealership--I get that. However, there is no way it should cost in excess of $500 to install. In the end, I feel like I paid $263 for an oil change and a quote, not a diagnosis. Because of greed, the dealership lost a repeat car-buying customer. More

1st service on my truck was a great experience. Was in and out in about 30min Was in and out in about 30min More

The staff is always courteous, positive, and helpful. Service is completed quickly, very quick turnaround. Service is completed quickly, very quick turnaround. More

We the best experience at this dealer it was a great experience I will come Back to this dealer experience I will come Back to this dealer More

Went in for oil change. Quick service. Just wish I had better communication with service advisor. Quick service. Just wish I had better communication with service advisor. More

This past visit was the best I have had over the last 2 years. Everyone was friendly and the service was quicker than usual. The staff actually walked around the sitting area to see if the customer was t years. Everyone was friendly and the service was quicker than usual. The staff actually walked around the sitting area to see if the customer was there. I was really thinking about taking my service else where but maybe some changes were made in staff and how customers should be treated. More

Really good thanks you guys are so good talking about it and I hope everything goes well thanks and I hope everything goes well thanks More

Dealership returned my car without my remote control and tried to convince me that I did not have on when the car came in. The car was towed in due to an ignition malfunction. Instead of replacing my remo tried to convince me that I did not have on when the car came in. The car was towed in due to an ignition malfunction. Instead of replacing my remote control for safety, they opted to give me a $100 voucher to be used for service or repair. I am not happy about that. This was a $1500+ repair cost. More

I spent almost all day texting Salina and working out a deal to purchase a truck as a surprise for my husband. Financing was approved. She texted me all the rates EVERYTHING. Because I was flying in to pur deal to purchase a truck as a surprise for my husband. Financing was approved. She texted me all the rates EVERYTHING. Because I was flying in to purchase the truck she said to send her my confirmation that I booked my flight and she would remove the truck from being sold. I booked my flight for the next day and sent it. EVERYTHING WAS CONFIRMED. Even as late as 6pm I was in communication with Salina and Amber(?). They were trying to see if someone could get us from the airport. I broke the exciting news to my husband at 7pm (WHICH I HAVE THE RAW EXCITMENT ON VIDEO). At 9pm I got a phone call from Jack saying heard I was flying in to get the truck and told me not to come because they SOLD IT. ARE YOU SERIOUS????Then he put a manager on the phone who was anything but apologetic about the situation. EVEN THOUGH I HAVE TEXT MESSAGES SAYING THEY WERE REMOVING THE TRUCK FORM THE SALES LOT. He claims that because we didn't have a written contract that it absolves them from any liability. Fact is we had an implied contract where specific facts were discussed and I was told once I supplied the information they need regarding my flight that the keys would be pulled and the truck moved to the back. I ALSO VOLUNTEERED TO PAY THE DOWN PAYMENT OVER THE PHONE AS A SHOW OF HOW SERIOUS I WAS. He did not care. He said we will reimbursed you double your plane ticket on Monday when the business office was open but there was nothing they could do the truck was sold. Skip forward to Tuesday when after several calls Andrew FINALLY decided to call me back. I explained the situation that happened- even thought clearly he was WELL AWARE OF IT- he said they sent me a check for my airfare. I explained I was not trying to get a windfall by now means but I need them to reimburse half a day of wages for wasting my time as well as the $120 I sent my mom to drive 3 hours to my house to watch my children so we could fly out there. Mind you my mom had already driven up and was already at my house when they called to cancel. I do not think my request was unreasonable. Someone decided to line their pockets by selling the truck that was verbally set aside for me. I HAVE ALL THE TEXT MESSAGES PERIOD!!!!! So since they felt reimbursing my plane ticket and not the other verifiable reasonable expenses I requested for their mistake I have contacted an attorney and will be filing a claim. Now they can spend triple as much money and time defending themselves when they could have just did the right thing the 1st or 2nd time. I am going to make sure me and my family members post on every social media and internet review platforms about our dealings with them. More