Valley Subaru Of Longmont

Do not buy a car here The sales process was smooth, and I felt like I got an honest price despite the fact that I was told the dealership (Valley Subaru in Longmont) was "l The sales process was smooth, and I felt like I got an honest price despite the fact that I was told the dealership (Valley Subaru in Longmont) was "legally obligated to charge every customer the same $697 dealer fee." One week after I purchased the car and after the dealership cashed my check and deposited the loan funds from the bank, the sales manager called me to tell me I owed an additional $52 for "loan fees" that my bank charges. I refused to pay the additional money. The car was paid in full according to the contract. I filled out the Subaru sales survey and voiced my displeasure with the sales manager for calling to demand additional money after the deal was closed and the car paid for. 10 days after purchasing the car, I mailed the appropriate lien paperwork to the attention of this sales manager. Four weeks after purchasing this car, I had not received notice that I could register it. I contacted my bank. My bank informed me that they had not been added as a lienholder on the car, though their money had been deposited. They also informed me that they do not charge any fees to the dealership. I called the dealership and got no assistance other than "I don't know what to tell you." I posted publicly on their Facebook page, and tweeted about my problem, and I got a phone call within 15 minutes. The dealer claimed they never received my paperwork. I emailed them another copy and the sales manager (a different one this time) promised to expedite it. I was coming up against my temporary tag's expiration date. One week later, I still hadn't received the postcard from the county informing me that I could register my car, so I called the sales manager to ask about it. He assured me that yes, I could go register my car and that the county does not mail postcards. I called the county clerk to double-check. The county clerk's office told me that yes, they in fact do send out postcards and that they had the paperwork, but that it hadn't yet been processed. I had a long conversation with the GM of the dealership, who apologized profusely. The next day, I called the county to ask about the status. They told me that the dealership made an error on the paperwork and so the paperwork was sent back to the dealer. I spoke to the GM at the dealership and asked him to let me know when the error was corrected so that I could personally pick up the paperwork to deliver it to the county clerk. He agreed. Hours later, I received a phone call from the dealership to tell me that they took my paperwork to the county clerk's office. I called the office and confirmed that yes, I could register my car. Which I did today, two months after I purchased it, on the last day before the temporary tags expired. I love my new car. I was hoping for a mutually beneficial relationship with the dealer. I will not be taking my car back there and will avoid all Subaru dealers for service unless it is a recall. More

Very Deaf friendly dealer; John W Malson John W Malson is very Deaf friendly because he understand that I am Deaf and he handle his notepad and to let me know when the oil change is finished. John W Malson is very Deaf friendly because he understand that I am Deaf and he handle his notepad and to let me know when the oil change is finished. Also, he put a special discount and I really appreciated it! More

dont trust dishonest, and untrustworth!!! watch our for VTR and DEALERSHIP HANDLING FEES!!!! read your contract this group is very dishonest, do not buy a car dishonest, and untrustworth!!! watch our for VTR and DEALERSHIP HANDLING FEES!!!! read your contract this group is very dishonest, do not buy a car from here before reading your contract More

Buying a car has never been so easy A big thank you to Jeremy, Dion, Adam, and Nic for getting us into our Sonata. Our life is very busy and we were not sure how we would fit the car bu A big thank you to Jeremy, Dion, Adam, and Nic for getting us into our Sonata. Our life is very busy and we were not sure how we would fit the car buying process into the schedule. In less than 40 hours we had the car test driven, financing processed, and papers signed. The entire team was able to work with us we our schedule changed and we were at the dealership unannounced. The team is friendly, knowledgeable, and efficient. Thank you for your professionalism. More

Long time customer, first time reviewer Valley is where I've had 3 different cars serviced over the past 10 years, and they're always great to work with. This last time was no different: Ro Valley is where I've had 3 different cars serviced over the past 10 years, and they're always great to work with. This last time was no different: Roger was quick to get my car in and did a great job of communicating what needed to be done and how long it would take. When there was a delay in how long a part would take to be there, he was very apologetic and offered a loaner car as well. On top of that, their prices are in line with the independent shops and you get the benefit of manufacturer technicians. For service on a Subaru in Longmont, this is the best place to go. More

Great until we got to the finance guy Bought a used Subaru last summer (just now discovered this site). The sales guy was fine but the finance guy played "3 card monte" with us until we e Bought a used Subaru last summer (just now discovered this site). The sales guy was fine but the finance guy played "3 card monte" with us until we ended up with a deal that was worse than the one originally agreed to. Should have walked away. More

Perfect service! Pleasant staff, quick, efficient service, nice lounge and atmosphere. Really, they did everything right. This was my first time there and I am thrille Pleasant staff, quick, efficient service, nice lounge and atmosphere. Really, they did everything right. This was my first time there and I am thrilled at the experience. More

Excellent Sales Person Engagement I had many option to choose from in my Subaru purchase. When I connected with Valley Subaru and in particular, Ryan Hall, I knew my searching was ove I had many option to choose from in my Subaru purchase. When I connected with Valley Subaru and in particular, Ryan Hall, I knew my searching was over. Ryan had all the answers, or quickly got them, he spent times driving cars with me, and was a great communicator - phone, text, emails everything worked equally well. More

Valley Subaru is the GREATEST! I bought my Outback 2 years ago and have been taking it in for its regular service at Valley Subaru ever since. The customer service is Fantastic! I bought my Outback 2 years ago and have been taking it in for its regular service at Valley Subaru ever since. The customer service is Fantastic! And the price is even better. Thank you so much for all the TLC I get when I bring my car in for service - you are THE BEST! More

Consistently Good Service. I have been going to Valley Subaru for almost twenty years. Roger Harris has without a doubt been the one person I have worked with the most. I have I have been going to Valley Subaru for almost twenty years. Roger Harris has without a doubt been the one person I have worked with the most. I have always had a great experience. I am greeted promptly and familiarly when I walk in the door. My service is usually ready to begin at the scheduled time. As I often wait for my car, once specifics are known as far as service, I am consulted and am able to have any questions or concerns answered. I am provided transportation and a loaner car, if needed. I trust Valley Subaru, and feel they always keep my car in top condition to avoid unnecessary repairs or breakdowns. When the news isn't good (which can often happen when one has unknown car repair), they always break it to me gently and try to resolve the situation as positively as possible. As long as I own a Subaru, Valley will be the only place I would consider for servicing it. Valley Subaru's service department is outstanding! More